Walmart Grocery Delivery

Online work is terrible and home delivery is even worse. You have never been treated so disrespectfully as a customer in any market in this country. After a wait of more than five hours for a home delivery order for a purchase of more than 300 dollars, I was never kept informed of what was happening with my order. After almost 6 hours I had to contact the store so they could tell me what The order would be delivered another day. When it was scheduled to deliver today December 23,2023

Junk. This was not worth $25. Cheap plastic flimsy. The box was damaged to smashed when it arrived wrapped in a plastic bag with a stamp on it. The power adapter was missing making it absolutely useless customer service won't give a refund or even acknowledge my order.

I you ever need to reschedule your delivery you will find out just how incompetent this company really is. I will be looking at other options moving forward because Walmart is full of flat out liars.

CONSTANTLY get spoiled produce.like clearly spoiled.do they even look at what they are doing? I always specify an alternate item yet they will give me a completely random item that I didn't even choose. One order which had 8 total items and 5 were substituted.again they do not bother. Customer service is a joke because they repeat scripted apologies and give you discount codes that do not work.

Another instance was where the driver insisted on taking a photo of my ID when I had no alcohol or meds.just groceries. Very questionable practice.

Nothing against the delivery drivers, whom I've never had a problem with, but I'm never ordering from Walmart again. They charged me nearly double what my order would've been in person - mostly for extra shipping, as they wound up shipping every tiny item individually. I never would've selected that option, I'd much rather have canceled those items, but they don't always give you that option. "Oh, we're out of this small packet of cat food, but we'll ship it from our warehouse several states away and charge you plenty for it. Be prepared to get single packets of cat food daily for the next month and a half." OMG, I HATE them! Instacart is expensive, but at least they always give you the option to just cancel the item, if it isn't in stock.

Orders left at the bottom of my wheelchair ramp regularly, items missing regularly, obviously damaged products delivered, expired rotten food, being asked to come to the store for refunds, just ordered milk, no milk. Now I will be on the phone for an hour trying to get a refund.

First time, I was missing items with no contact to substitute. Went to the store myself that day and found the items staring right at me. Second time, I got my neighbor's order then within an hour, my delivery was there and the neighbor's was missing. Neither of us know how this happened. Third time, my order is delayed past the window of two hours and the site won't allow me to cancel unless I wait to receive them then go make a return. On top of that, the last time I politely addressed my concerns with a human at customer service, they said "just keep the stuff. Were used to it". Uhm, that is theft. We also live in a gated community with large numbers next to each garage door. My gosh. Just sh** can the whole delivery roulette ordeal and start over. I will gladly just stick to better food at a delivery premium instead of walmart+. If it's free, it is worth what you paid for it!

Two children under 12 put out groceries at our door while the parents watched, items dropped, jelly left and run over in the driveway, chips opened and half gone! We have it all on video! It's was at 9:00 pm on school night as well. People are grimy

I've been using the delivery service since it was introduced. This past year has been a nightmare of anxiety about my groceries. 1 out of 4 will not be delivered/delivered incorrectly.
You call the store. They blame the delivery company. But as a consumer you order from Walmart so they are ultimately responsible. Never any feedback on the surveys. No follow up on emails.
Attached a photo from yesterday. Frozen foods melting in a vestibule open to all. Driver did not ring apartment or call cell. All information is in delivery instructions.