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Groupon

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California
1 review
6 helpful votes
Follow Alli P.
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Don't buy from here unless you don't mind being charged for something only to never receive it. I love the $10 shipping charge - what exactly does that pay for if they never ship it?

I ordered something from ideeli, then three weeks later ordered a few things from Gilt.com. Both the Gilt.com things are here and wonderful. The ideeli stuff is nowhere to be found.

Also, I almost bought a pair of jeans off ideeli yesterday then found the exact same thing on overstock.com only CHEAPER and $1 shipping. LAME.

Date of experience: July 14, 2010
DeeDee L. Groupon Rep
over a year old

Hi Alli: I apologize for any confusion. Please let us know the order number so we can look into this immediately. You can reach us at support@ideeli.com, or orders@ideeli.com right away. Thank you so much for getting in touch with us, and being an ideeli member.

Jason Faria
Customer Service Manager

Ideeli, Inc.

Hawaii
1 review
2 helpful votes
Follow MONICA M.
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Terrible site to buy stuff
September 22, 2019

I tried to cancel my reservations through groupon before they made the actual reservations but to my surprise there is no human help for frustrated customers! I finally spoke to a lady on the live chat and she reassured me I would get my refund instantaneously after cancelling and I still haven't received my money or the email confirming my cancellation. I will say that this was my first time using groupon and it will also be my last! They don't make it very easy to get the money back!

Date of experience: September 22, 2019
GB
1 review
3 helpful votes
Follow Dan B.
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Never use them! Take your money for a hotel that's fully booked and now I've got nothing too show for 315 pound refusing to give a refund or even help us even after the hotel has emailed them saying they cannot book us in

Date of experience: August 30, 2019
Arizona
1 review
5 helpful votes
Follow Gary B.
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If you are thinking about buying a so called Groupon deal don't! Instead contact the business directly and they will more than likely sell you the deal directly. You will also get better service this way... no lame middle man. Just some free advice...

Date of experience: January 31, 2015
Kentucky
1 review
2 helpful votes
Follow Stephanie R.
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I purchase a pair of boots from Groupon, great deal, Groupon said over 700 pairs available. About a week after the purchase Groupon says oops sorry, we overestimated available inventory and no boots for you, ma'am. Took 10 days to process my refund but you'd better believe they had my money the day I placed the order. They had my money for three weeks knowing the order could not be filled. SHADY. Never again.

Date of experience: February 11, 2017
Texas
3 reviews
7 helpful votes
Follow Lance S.
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Purchased a massage deal for my mom as nice Mothers Day gift. The deal was with Massage Advantage, but every time she called they said they were fully booked. The Fine Print said "by appointment only". Groupon refused to refund me for that reason.

Date of experience: May 3, 2018
Virginia
1 review
0 helpful votes
Follow LeAnn B.
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I purchased an offer through Groupon for 1-800 Basket. The offer was $20 for $40 in goods. In trying to use the offer, Both items I selected had no delivery charge. However when I went to the payment page, one of the items suddenly had $14.99 in delivery/shipping charges. This is an unfair business practice. Any benefit they might have received from my purchase is gone because I won't use them or you again.

Date of experience: October 7, 2016
Texas
1 review
1 helpful vote
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Not worth it
July 19, 2017

Purchased some tickets to take my family to a jumping house. I read all the fine print in groupon and the vendors website as well as calling the vendor to make sure both my daughters could jump since they are young. Because is groupon I only have so many days to use my offer. The day I decide to take my girls, the place charged me $80 because the groupon ticket did not included jumping for toddlers. Nowhere in neither website this is mentioned nor when I called them and told them my daughters ages. I tried to get a refund from groupon since in the end I ended up paying almost $200 when without groupon it would had been $50. Groupon was no help at all and refused to give me a refund. They suck!

Date of experience: July 19, 2017
GB
1 review
1 helpful vote
Follow Matea P.
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Horrific customer service, no empathy, total scam and will never purchase anything from them again.

There 14 day refund policy is a complete scam because if you were to even call in 1 day after purchasing they purposely book you in after the 14 days to not give you a refund.

Its website says: 'If your experience using your Groupon ever lets you down, well return the purchase price of your Groupon, either as cash or as a Groupon UK credit. Simple as that.'... Complete LIE!

Date of experience: November 1, 2015
Rhode Island
1 review
10 helpful votes
Follow Jeff F.
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Groupon pretty much sucks. Their deals are not great and often have large strings attached, example, one deal was for a restaurant and only lasts 3 months, pretty restrictive if you only visit the town occasionally, and another required you do dine-in instead of take-out, yet another did not have nearly enough supply of the dufflebags being sold to meet the demand - is this overstock.com crap? My largest gripe is that when I wanted a refund after finding that the restaurant coupon was dine-in only, I only had 7 days to ask for refund, and after searching the site I found no way to do it automatically (apparently there is a way to do it yourself but the site is so confusing) I eventually emailed Groupon and did not hear back for about 7 days. They gave me a groupon credit instead of a credit card refund which is BS. So now I am stuck trying to find a decent groupon to spend the money, after I find it I am never coming back to this awful site. Stockholders sell.

Date of experience: January 1, 2013

Overview

Groupon has a rating of 1.6 stars from 4,834 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
674
value
618
shipping
453
returns
524
quality
529
This company does not typically respond to reviews
+281