Don't understand all the terrible reviews on here! My email was returned promptly and my issues dealt with fairly. I have always been happy with all my deals from here - granted, I'm usually not vastly impressed either, but it's definitely value for money and therefore you shouldn't expect too much! Customer service took only a few days to sort out my booking issues with a restaurant. Thanks groupon!
I've ordered several items and quite a few restaurant coupons. I've had no problems with the restaurant Groupons, but a few issues with purchases & quality. One purchase never arrived, even though it was supposedly shipped - but customer service was very helpful and a refund was issued immediately. My main problem is their return policy. I didn't realize it until I was going to return a sheet set (after the first washing the pillow cases are pilling so badly they feel scratchy on my skin), but you have two weeks to return an item, unused in it's original packaging. How are you supposed to know if a product stands up through washing unless you use it? I won't purchase an item like that in the future.
I paid for two nights accommodations and they are unredeemable because the hotel is filled. Groupon thinks it can satisfy me by offering a refund. That's not enough. They have inconvenienced me, taken my money, and have not provided adequate customer service. I suggest that consumers avoid this company and their site. Remember: you don't always get what you pay for, sometimes far less.
Appalling Customer Service, dishonest suppliers. Firstly I ordered two sets god luggage suppliers got the colours wrong and then Groupon told me I would have to sort it out myself. Then yesterday I received my final purchase from them, I ordered two apple headsets at $19 a set and only received one set so I am $19 out of pocket unless I want to fight with an overseas company. As if.
This company should be shut down, Australian Consumer Affairs should be reading these reviews and conducting a full investigation. Extremely unhappy and have now unsubscribed from their website not a moment too soon, I wish I had of read these reviews before using the site. Thanks very one for writing the reviews.
Although they have some good deals, I've always had bad customer service experience with ideel.
Once I reached out to them for not receiving an item and they said I should contact the shipping company. I did not shop with them for almost 2 years.
Next time they took almost 12 days to ship my order. I returned one of the items and I was told by their customer service rep it will take 15 days for them to receive my return and then 4-5 business days to process my return!
Am I the only one who finds it ridiculous? Other stores don't charge for shipping and I get my order delivered in 3-4 days. Ideeli charges me almost $10 for shipping and another $10 for return shipping still take 15+5 days to complete the return process and give my money back.
Soo not going back there again.
I have only bought products off Groupon because friends have warned me that the entertainment or food Groupons can often be scams or just don't work. Everything I have bought (a dog seat cover, a number sign for our home, wine, air filters) has been up to par. I am careful and read it carefully. I did cancel an order and in fact returned something with absolutely no problem at all. I have read the bad reviews but myself personally have never had these problems. I have gotten some great deals and been pleased thus far. Customer service has always been kind to me just through EM's. I have been happy with Groupon.
I purchased the ultimate date night from Groupon and when i went to claim my vouchers for the movie tickets and restaurant.com. The promo codes did not work. They said that the codes had been previously used. Contacted groupon and never heard back from them with an answer or a solution. Lost my money due to Groupon expiring. Will never use Groupon again!
What an absolute nightmare of a company. We ordered a king size bed bundle with mattress and bedding. Firstly the mattress didnt turn up to then find a piece missing. The support central rail was missing. Had to then ring groupon and all they could say was 14 days and you will then get a refund. Would never deal with this company again.
I don't understand all of these negative reviews. And who buys anything these days without reading the "fine print"? Sometimes when I read the fine print I decide against a deal that at first looked promising. I also thing their customer relations is awesome. Never had a problem when the groupon sponsor was uncooperative. Groupon quickly refunds my money. Fast. I usually buy a few of these per month.
They do have less bargains than they had in the past. And some aren't really bargains. But a sharp eye will do just fine. I love this site, and will use it until I experience a problem that cannot be solved. I've been a customer for several years, and so far, so good.
I bought my husband a detail package on Groupon for his birthday and we ended up selling the car and getting a new one so we no longer needed the Groupon! I contacted them to see if they could just give me a voucher to buy another Groupon not cash and they refused! No flexibility at all! I will never use them again
Overview
Groupon has a rating of 1.6 stars from 4,834 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sprinkles,
Thank you so much for being in touch via Site Jabber. I am sorry to hear about the troubles you've had with your order, and I'd like to address what seems like some confusion about how our site works.
First, we offer many items on consignment, which means the items are not in our inventory when you place your order. Instead, we hold a sales event, then place an order with the manufacturer for the exact amount of items we need to fulfill our members' orders. This is part of the reason we can offer suc great deals on our site. This does mean that wait time for your order to ship will be longer than traditional retailers.
Regarding returns, the timeline you quoted seems a little off. We expect 3 - 5 business days for your package to arrive back at our Fulfillment Center, but foten packages are delivered earlier if you are closer to our South Carolina location. We then require another 5 business days to process your returns, but often we process them sooner. These time frames are estimates, to ensure that we do not give our members poor expectations of travel and processing times. If you select a cash refund to your credit card, we submit that refund as soon as your return is processed. However, banking policies allow up to 5 days before a refund requested on our end is updated on your balance.
If you have an issue about a specific order that you'd like me to address, please reply by private message with that Order #, and I'll be happy to look into it further.
I look forward to hearing from you so I may resolve these concerns for you.
Best,
Jason Faria
Director, Customer Service