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Kansas
1 review
1 helpful vote
Follow Emilia S.
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I don't review sites because I never have any strong opinions on them good or bad. I stumbled upon ideeli through another site and immediately bought a blow dryer off of there that I had been wanting forever and just happened to be serendipitously available that day for a ridiculously low price on ideeli. I usually read reviews before to scope everything out before money is involved, but in this case I took a risk. Luckily I did because these reviews in no way reflect my experience with ideeli. I started to expect super slow shipping based off the reviews but my blow dryer came in less than a week, as fast or faster than any other site I'd buy from. So if shipping speed is a concern, maybe they have fixed a glitch or two.

Date of experience: July 11, 2010
DeeDee L. Groupon Rep
over a year old

Hi Emilia, as they say: the bigger the risk the bigger the reward. We’re glad you took the leap with us, but want you to rest assured that we do offer the reward without the risk :) Happy shopping.

Jason Faria
Customer Service Manager

Ideeli, Inc.

New York
1 review
4 helpful votes
Follow Lindsay-Brooke R.
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They overall have great clothing, but my experience has been soured by the fact that I frequently end up with the wrong items. This has happened 5 or 6 times! I don't think it's any coincidence that the correct item is always out of stock. It's a flash website, so quantities are limited. I'm quite certain that if they oversell an item, they just stuff something else in, banking on the fact that many people won't return it.

Date of experience: August 7, 2015
Jen B.
New York
1 review
15 helpful votes
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Beyond Disappointed
February 19, 2016

Groupon, you failed at acquiring Ideeli. You took a cutting edge retail company and stripped it of everything that people valued. Unique brands, chic design, simple ideas and outstanding selection. Your merging it into groupon makes me feel more confident shopping at a flea market. If your sales haven't plummeted, they aren't far away from it. You can't take designer fashion and jam it into the same interface selling discount carpet cleaning and carry out meals. I'm disgusted.

Date of experience: February 19, 2016
Utah
1 review
0 helpful votes
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I had heard that Tim Allen (TA) was coming to perform comedy in SLC, but I thought he was a little too rough around the edges. About a week before the performance, groupon sent out an add for TA and it contained several customer reviews saying how family friendly his show was and how much they enjoyed it. My wife and I decided to pay the $40.00 each and enjoy the show. TA was about as filthy and vulgar as he could be and dropped f-bombs about every other sentence. When he started in on how much he hated kids, interspersed with f-bombs, we'd had enough and walked out... 10 minutes into his set. I'll do better research next comedian, but I really feel like groupon deliberately set us up and were deceptive in their ad. I've never had reason to question them before, so this was a big disappointment.

Date of experience: October 23, 2017
North Carolina
6 reviews
34 helpful votes
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Ok, I'm all about saving money when I can. I also like to go out. I recently moved to Charlotte, NC and I wanted to explore what was close to me that I might be interested in. I had heard of groupon before but had never used it.
You can get access to just about anything on that site. From food to entertainment, like concerts, musicals, movie tickets, tastings of food and drink. Super deals on hotels and getaways, pet care, tanning packages, you name it and more than likely you can find it there.
My favorite thing is not only does it save you about 50% or more, but you can search locally. That's what I did and it's been a huge help by making everything super affordable, that include directions, links to the direct item you want, lots of info and reviews. I've had nothing but great experiences while having fun, saving money, and learning my new city. I'd most definitely recommend to at least check it out. Groupon.com

Date of experience: May 15, 2016
Illinois
1 review
1 helpful vote
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Don't buy
April 14, 2015

My first time ordering success now tbat i had free shipping nothing and its horrible they charge my account twice im sick of these places no phone number just shop im contacting groupon since they market for them

Date of experience: April 14, 2015
DeeDee L. Groupon Rep
over a year old

Hi, Marie!

Thank you for being in touch with us via Site Jabber. I am so sorry to hear about your experience.

As an online company we keep all of our agents on Live Chat so they can help customer instantly with any issues that arise. You can access our Live Chat here: https://support.ideel.com/app/chat/chat_launch. The same agents who handle Live Chat, and emails, are also the agents who handle the phones. Live Chat allows them to work with multiple members at one time, which they aren't able to do over the phone. While we don't have a traditional call center, you can request a phone call the agents will call with within 4 to 24 hours.

If you would like to send me a private message with your order number or registered email address, I will be happy to have our customer service team reach out and resolve your concerns.

I look forward to hearing from you soon!

Best,
Jason Faria
Director, Customer Service

California
1 review
4 helpful votes
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NEVER purchase a 3rd party voucher for goods or services through Groupon. Companies will very often not honor these vouchers. Companies can go our of business, or change terms at any time, and you will be out the money. Groupon has absolutely Terrible customer service, and No telephone contact. You can also purchase direct (without voucher) but Merchandise that I purchased has been low quality import garbage. Very Unhappy with pretty much every transaction with groupon. I'm done!

Date of experience: November 23, 2021
Nevada
1 review
1 helpful vote
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I bought tickets through Groupon for the Slipknot concert in Las Vegas on June 17th. The concert was cancelled. Groupon has refused to refund my money, even though that's their promise. I have five different responses: redeem at another location, give them away, and fabulous Groupon Bucks! In over 30 years of going to concerts, I have never had such an awful customer service experience.

Date of experience: June 6, 2016
Maryland
2 reviews
0 helpful votes
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Simply HORRIBLE!
January 12, 2024

I bought something as a Christmas gift. It was defective. An agent emailed me and said they would send a prepaid shipping label. I called and emailed for 2 weeks but did not receive a label. Then they emailed me and said it was past the return period, and I'd have to return the item myself. It was a heavy item and cost me $40 to return. Absolutely horrible costumer service. Groupon obviously only cares about $ and doesn't give a crap about customers. I will NEVER use Groupon again and highly recommend all consumers stay away from Groupon.

Date of experience: January 12, 2024
Texas
1 review
4 helpful votes
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HORRIBLE
March 2, 2015

I just read many of these reviews and I wish I would have sooner-poor Jason. What a horrible job you have having to clean up messes caused by a generally incompetent customer service department and/or fulfillment center.
This company needs to reevaluate it's "non-traditional" call center into a traditional call center with people who are trained to handle logistics as well as an upset customer WHEN THEY CALL not hours or days afterwards and to h%#! With weather or "high call volumes" due to the "holidays". You are a business for crying out loud! Hire more people! Ever heard of seasonal workers?! No one leaves voice messages anymore-get with the times and the technology.
I love talking to Amazon's or Zappos's customer service centers and will no longer stray from conducting my business with them. I can get a real person every time without hold if I need to do so and that matters more than 10% off. Take a lesson from them.
There needs to be a no star option here...

Date of experience: March 2, 2015
DeeDee L. Groupon Rep
over a year old

Hi Jane,

Thanks for your feedback here on Site Jabber. I'm sorry to hear about the experiences you've had with us. As an online, flash sale retailer we feel that having our agents on Live Chat throughout the day, where they can assist multiple customers at a time and work on emails, helps get the immediate assistance needed before a cart expires or an item ships. Since we aren't a traditional retailer, with our flash sale model, we don't have a traditional call center so we can help provide immediate responses. We do have a phone line and will call back, typically within 4 hours, if no one is available to answer. As this is not our only mode of contact, we do request that members leave a message if they can't reach and agent.

I apologize that you weren't happy with the experience you had and would be happy to help resolve any outstanding issues or take any more feedback you may have. I look forward to your response and helping resolve any issues. Thank you very much for providing all of your feedback here.

Best,
Jason Faria
Director, Ideel Customer Service

Overview

Groupon has a rating of 1.6 stars from 4,834 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
674
value
618
shipping
453
returns
524
quality
529
This company does not typically respond to reviews
+281