I ordered a 3 piece luggage for $255 and a single luggage was shipped to me instead. In addition, the luggage was suppose to be white, but it's got dirty marks on it already. I contacted customer service via e-mail. Even though I got a automatic response that a response will be provided within 1 day, it has been 4 days and I have yet to hear back.
I tried to use 2 different credit cards and got a whole bunch of errors. The first time I tried to order from them, they sold out of the item and then sent me an email saying - sorry! I am officially never shopping here again
Hi sj,
Thank you for taking the time to share your thoughts on Sitejabber. We're truly sorry you experienced errors inputting your credit card. I'd be happy to assist you directly, can you please private message me your user id (email) and order number(s) so I can help you out immediately? In regards to your first order, we work with vendors directly & do not hold inventory in order to keep prices low. Occasionally, when an item is unavailable with a vendor, we're unable to fill an order. We apologize for any inconvenience this may cause you. Thank you again for reaching out and I look forward to hearing from you.
Best,
Jason Faria
Sr. Manager Customer Service
I have been contemplating buying some different things from Ideeli.com but after reading all of the reviews I am definitely not going to spend my money on a product that I am not certain I will ever receive. I find it unacceptable to have that many customers unsatisfied with your business.
Hi Elizabeth: We have made great strides in customer support, especially with shipping policies, in the past year. We welcome all feedback. We make it a point to respond to all inquiries and suggestions, as is noted in all of the comments featured here, and our customer satisfaction has visibly improved as a result. Feel free to reach out to us with any specific questions, and we'll be more than happy to answer them for you. Thanks for reaching out to us, your comments are greatly appreciated.
Jason Faria
Customer Service Manager
Ideeli, Inc.
Didn't refund me for a vendor who screwed up. Won't be coming back. Bought a fishing trip and they had a bunch of additional fees and cost for my boyfriend and I. Would have been enjoyable without that.
I was expecting the worse after reading these reviews. However, my experience was positive. My email to customer service was responded to within 24 hrs and a UPS return label sent shortly after. Their instructions were clear and I'm expecting them to follow through on the promised refund. Thanks, ideeli!
DT
Hi DT,
You're more than welcome! Thank you for sharing your experience here on Sitejabber. Please always feel free to reach out to us at support@ideeli.com if we can help with anything further. Thanks for being a part of ideeli!
Best,
Jason Faria
Sr. Manager Customer Service
Works like a porn site. You get everything for free as soon as they have your credit card details. Why would anyone give yet another possibly insecure web site, their credit card details? Maybe when Google takes it over and payment is by Paypal, it will be worth a look. Right now, just another porn style site that will probably lose your details and send you, once again, to your bank for a new credit card.
Everytime I think I've found a decent groupon I end up calling the business directly and am offered a similar or even better deal going on at the time. This website is closer to the supermarket ads than a discount service. They just parrot what is being offered. I can never even seem to get someone on the phone to ask about it either. Just a ridiculous service!
Crappy cheap products, crappy delivery time, crappy customer service! Never again, Living Social better products & got it 2 days after I ordered it. Very disappointed in Groupon... deleting the app from my phone!
What I love about Groupon is the restaurant discounts (to those restaurants we frequent anyway). Also really like the concert venue offerings as we enjoy seeing live music. Come across some really amazing deals as the costs to go to these events keep going up.
Never ever order from Ideeli, no real customer service they advertise as having a Live Chat witch is pretty useless and of course customer service telephone line is a recording... so frustrations are endless...
Overview
Groupon has a rating of 1.6 stars from 4,834 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Chicago, IL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sarah,
Thank you for taking the time to share your thoughts on SiteJabber. We apologize for your damaged item & would be glad to help you in any way possible. We truly sorry for any inconvenience or delay you may have experienced with our support team as well. I'd be happy to assist you directly, can you please private message me your user id and order number so I can look into your issue immediately? Thank you, and I look forward to hearing from you.
Best,
Jason Faria
Sr. Manager Customer Service