Groupon

I wouldn't count on them at all. I purchased an item 29 of Jan, and I supposed to receive it at 3 of Feb. I bought it as a Valentine's day gift. Today is 13 of Feb and I still didn't receive it. I communicated with them three times. First time, they promised that I will receive it soon. Second time, they said they don't know where is my package. After all, they send me an email with this respond
"We have notified the shipping company and they will be starting an investigation into the issue within 24 hours. Their investigation should be resolved within 8 business days and they may contact you via phone during that time."!
Tomorrow is Valentine's day and they want to investigate and resolve the problem within 8 days! So I should tell to my boyfriend that he will receive his Valentine's day gift within 8 days! This is unacceptable for the online purchase site, which their commitment to on time shipping is the first rule to be successful.

I ordered a dress from ideeli and received the package very quickly. However, it was someone else's order! I sent an email describing what I ordered along with the order number, as well as the other person's information. I received an email back from ideeli's customer service saying that my original message to them was "scrambled" and if they did not have a response in 24 hours from me, they would close the issue. I did email back, and they have not responded in their own 24 hour time frame.

1. it is their mistake
2. What if I did not check my email for 24 hours b/c it was the weekend?
3. why is there not a phone number listed on their website?
4. WTF

Bought a groupon to Rockwall Deer Processing... shoulda done some research first. So far, the worst processor I have dealt with. I only hope i get my meat back at all. Seriously doubt it will be as ordered since they can never find your order when you call. They tell you they will call you right back and never do. When you call them you have to start over. Been 5 weeks since I dropped it off... no sign of being ready yet. They blow!

I just had and issue in which after all I didnt get anything but an apology because they cant do anything... it's a scam and a lie. They tell you that your a saving by purchasing with them and when you go to real website you see that you are paying exactly the same. Besides they dont have a good customer service, they dont have a phone line where you can actually complain or request about something... they take about two days to answer about any question or complaints but a the end they dont help you. So please dont waste your time purchasing in Groupon.

Cant get a refund for concert tickets, even if the concert is canceled! We called but they pretty much just told us it's in the small print and that we are SOL. I had never had problems prior, but I was seriously disappointed by this! They wouldn't even give us "groupon credit" which would have been a completely valid response.

I found Groupon to be an great site for a variety of reasons. Personally, I like the Massage/Spa coupons in my local area or when traveling plug in the city I am going to be in and take advantage of the Groupon. I traveled to visit my grandchildren and took with me many Groupon deals I had purchased at a great price. It was a win-win situation for both me and the grandkids. It gives one the opportunity to pick out something of interest that one would normally not purchase and try it out at a nice discount. I have never been disappointed!

Had long been registered, decided to purchase a coupon form them. Could not get the purchase to go thru, they had no record of my email, (though they sent the offer to the same email), Re-opened an account with a continued lack of success. Emailed them with a total two way exchange of 9 emails to finally reach a point where I was told that they cannot send the coupon to my PO Box, yet they only ship by Mail? Huh? Many of us in small town rural America have a PO Box as opposed to home delivery. It was suggested that I have it sent to a friend. My wife and I are successful middle aged business people, and I am supposed to have things sent to a friends house to pick them up? I think not. I replied, "I have a better idea, I'm done with Groupon, I'm out of here", and I unsubscribed from a site that is clearly a joke.