Recently this company has been horrible to deal with. I have had two returns not credited to my account. Both times I had to call to initiate a return payment and told that "human error happens sometimes." I have had orders cancelled even though the item is still listed for sale on their website as well. It is almost impossible to speak to someone... everything is done through email... which is usually dealing with someone who is snippy in their replies. I won't be ordering from them again!
Purchased Delray Easy Care 6 Piece Cotton Sheet Set that was a good deal except for the fact that they only lasted a month! Customer service kept telling me about their 14 day return policy. How well a company stands by the products they sell tells you a lot about that company. Now I know and will not buy from them again!
I wont waste my breath anymore than I had to today, on facebook and twitter. Groupon have officially gone down in my books. I waited two weeks and had not received as much as a dispatch email for a wine order from The Vineyard Club. I emailed the merchant and Groupon, no response for a few days until being told that my query was going to be passed to management and to wait another two weeks to get a reply, not event to receive confirmation that its on its way. I asked for a refund, and low and behold. No reply. They have robbed me of £33. Even after all of this, no reply. Avoid.
I buy of Groupon practically every day. I usually buy local deals like dining out in restaurants, bedding and gadgets. Any supplier who doesn't honour a purchase for whatever reason is refunded within a few days, after I contact Groupon via email. They have a very good customer services department, otherwise they wouldn't be in business for too long. Carol McFadden, Belfast
Placed order for mixed traditional meats at £29.00 at last minute they confirmed delivery and when I looked at the order they had changed it to chicken box, instead of pork, steak, chicken and mince beef they were sending me chicken breasts chicken thighs and wings.
No comparison and you can't speak to them by phone to discuss the order.
Don't buy from this company
I've used them for a few different things, from Buffalo Wild Wings to custom calendars, and overall, they are really good. The selection isn't always as varied as I'd like, but they do have tons of cool local and online things for you to do, which is always nice, and the price is usually a lot better than you can get directly from the source.
Truly dreadful experience. 2 weeks and still waiting for my order. Costumer service didn't bother to inform me about the issue, not when I contacted them they responded in a hazy manner kindly informing me that the problem lies on the vendor's side and there is nothing that they can do about it. Waste of time and money.
I had a dreadful experience with Groupon in England. If you do not receive your product from the partner company, they take no responsibility whatsoever. Hence, they are in a win, win situation, whereby they just blame the partner. Don't buy, you can ruin special occasions, as did I. Printerpix, their partner, sucks.
I bought a chiropractic visit and massage for 40 dollars. The I found half off horseback riding! Purchased! Not only do I find sweet deals, but groupon also gives me ideas and fun things to do that I wouldn't have thought about. A+ in my book.
I ordered a christmas present for my 10 year old daughter in oct it is now 23 dec and it still has not arrived after promised 3 week delivery. I have tried to get answers from groupon and was told they dont know where the product is or when it will be delivered l have to wait 7 to 10 dsys for a written response. Disgusted. Will never recommend this site or use it again. Stay away.
Groupon is a major rip off. They offer a product then fail to deliver. Yes they refund your money, but that doesn't help with items that you planned to use as Christmas presents. I will NEVER use them again and I encourage everyone to be cautious if they elect to use their services.
Groupon offers the best deals on local restaurants and events, online deals and gadgets from other sites. I find myself checking groupon every few days for deals. So far I've purchased gift cards (at reduced rates), kitchen appliances, bedding and local culinary treats. OH and a booze cruise! Groupon is definitely the best.
A seemingly convenient exaggeration of saving lures buys into convincing themselves they are saving more than they are. Expiration scams are rampant and groupon does not give refunds. Groupon is the shifty manager of a restaurant that offers you coupons on future visits after the chef wipes his butt with the toast on your $400 chicken sandwich. Customer service is outsourced to save them money where 3rd party call centers cannot refund your money.
Groupon has ruined the ideeli site. The app is not working at all. Where are the flash sales? I see nothing but one off offers. The site was one of my favorite had great shopping daily. Please bring back the substance that ideeli had before otherwise I am no longer purchasing from site.
I recently purchased a pair of boots which totaled $39... I didn't care for them and returned them only to find out they deducted shipping charges both ways reducing my refund by almost $20. I will not purchase from them again...
Hi Cheryl,
Thanks for reaching out here on SiteJabber. When you return items to us, the original shipping fee isn't refunded. The $9.95 shipping charge provides you with 30 days of free shipping for orders placed after the initial order. That fee isn't charged to any orders with that 30 day period which is why it's not refunded when a return is created. We offer 2 return options: Store credit for the purchase price of the item and free return shipping, or a refund in your original form of payment minus a $8.95 return shipping fee. You can view our full return policy here: https://support.ideel.com/app/answers/detail/a_id/72
I'm very sorry if our return policy didn't meet your needs and I'm happy to check to see if we can refund you for the $8.95 return shipping fee as a special returns courtesy since you weren't aware of this policy. Please send me a message with your order number and I'll be happy to check into this and get back to you.
Best,
Jason Faria
Director, Ideel Customer Service
Goupon Chiropractor gave me an adjustment by crushing my upper back and a judo chop to the back of neck when I complained. I have been in pain for 19 days, spent hundreds in Medical bills and prescriptions. Groupon doesn't care
I placed an order using a promotional discount. Oddly, the order was cancelled due to "fraud". This company took my credit card info, is jamming my inbox with emails, and cancelled my order for no reason other than the item would've been too cheap for them to ship. I think they are "fraud"...
Hi y,
Thanks for providing your feedback here on SiteJabber. I'm sorry that your account was flagged by our loss prevention department. They were canceling some account since duplicate orders and accounts were made by the same people and if your order was canceled mistakenly I'll be happy to check into it and have it reinstated. We do ship out items for very low amounts all the time so that was not the issue with canceling your order and I'm sorry for that misconception.
If you can please send me a message with your order number I'll find out why the order was canceled and let you know why this order was flagged. I look forward to hearing back from you and helping to resolve this issue.
Best,
Jason Faria
Director, Customer Service
Groupon is the reason I spend too much money. I think I have an addiction and need a twelve step program. Lol! Have bought tons of things from the site, things to do around town and products that get shipped to my door, I have not had a single bad experience with them.
My partner acquired covid and was unable to use the cruise voucher. So the merchant asked that a member from groupon contacts them to process the refund which they refused to do multiple times. Their terms and conditions of the sale is very unethical and their customer service is extremely poor with very delayed replies, e.g we've been going back and forth over messages for several weeks because they don't have a phone service. I never write review but I highly recommend you NEVER EVER use them.
Bought a &26 in value Groupon for Fanfango, but only got $23 and change toward purchase. What followed:
In the last 10 days of communicating back and forth, with no less than SIX different customer service agents, I am no closer to an answer. Each of those six communications was ineffective and essentially empty, with agents asking for information that was irrelevant to the issue (my telephone number, my shipping address). In fact, the agents merely repeated the language listed in the groupon offer! And after all this time, no information whatsoever regarding Fandango's rip off of a small but still meaningful amount of money from me.
Overview
Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi K,
Thank so much for providing your feedback to us through SiteJabber. I'm so sorry to hear that you had some problems with your returns and orders. If you email us or visit our Live Chat one of the customer service agents will always be happy to check in with our returns team to find out why you weren't refunded and issue you refund if there was a delay or error in our fulfillment center. From time to time returns can be delayed if there is a higher than normal volume.
The reasons an order or item can be canceled, even though you may see the same item for sale at a later date, is because of an inventory issue with what was received from the manufacturer. Part of the reason we can offer such reasonable prices is because we don’t keep any inventory. Instead, we work directly with the manufacturers, who ship to us, and then we ship to you. Sometimes the manufacturer's don't provide the promised amount or they send items that are found to be damaged. You should always be placed on the wait list for this item so that if it does become available from that sale you'll be given a change to order it again. If you ever see anything in a new sale that you had previously ordered it's possible that the vendor offered us more of that item or it could be placed into the sale as an error and I'd ask you to reach out to customer service so we can find out why this item was in a sale and you weren't notified through the wait list.
If you have any issues that are unresolved at this time please feel free to send me a private message with the information and I'll be happy to help you resolve anything still outstanding. We value you as a member and thank you for shopping with us.
Best,
Jason Faria
Director, Customer Service