Since Group On customer service has been outsourced to India, their customer service is terrible. I bought a salon service for $69.00 and have called the salon and left voice mail messages, emailed them with no response since february. I even drove to the salon only to find they had moved and their website was taken down. I was told by Group On that there was nothing they could do after contacting them 3 times.
Spent over 1 hour on the phone with Harry & David after I couldn't get their site to accept the voucher code. Neither could either of the 2 different customer support people who "helped" me. Don't know which company is the problem because I cancelled the purchase from Groupon. Now waiting for Groupon to refund the $ to my cc. What a giant waste of time over $14.99.
I was sold two vouchers to businesses that were closed and not refunded. My husbands account was hacked into on their site. Customer survice is absolutely rude and even the businesses visit through them say they are awful to work with.
Basically what I learned is that if a hair styist needs to list on Groupon, there's something wrong.
Lower prices are the hook but the service you get in return ends in going to someone else anyway.
It's a temporary fix, not a repeat good experience.
I did the majority of my shopping with them. I really enjoyed myself without the crowds. I will give one input. This is across the board. Companies attempt to save money with the automated services. BIG ERROR! HUMAN contact is a must! Computers brain capacity is INPUT! HUMAN Input. But they have no feelings. HUMANs get frustrated and get turned off. PLEASE! Get away from this practice!
My account was hacked. I saw the fraudulent charge immediately. I couldn't get into my account as they changed the password. Went on their site and tried to chat. Was disconnected FOUR times after spending hours each time explaining. Finally sent an email and received an automated response. I am still trying to get my money back months later. The chat service is useless. After providing all the documents they request they disconnect and you have to start over. Same goes for email. Without any live phone support I will NEVER use this service again. BEWARE!
I bought two coupons so far, that offered a great deal on massages and facials. Pretty much half off. I would recommend that you look into the business before you buy the groupon coupon, see the schedule, services and reviews. Also read the fine print before you pay - what days the coupon works, the expiration date and such. You only have 3 days to get a refund.
Although I have purchased from their site. Their customer service is HORRIBLE. The whole referral credit is bs also. I have referred 3 sibling but bc their credit card has the same billing address they refuse to credit me, other sites did not have an issue with this. Instead they were arguing with me and being very rude.
I paid $90 dollars for a defective product and Groupon refused to let me return the order. They said I had 15 days, but the order page clearly stated 30 days return policy.
I had been a regular customer of Groupon but after that experience I quit purchasing from them. Simply not enough savings to make it worth the chance to buy from a company who doesn't honor their return policy.
Really nothing worth purchasing. There are a ton of deal sites out there. The customer service isn't the best and I really enjoy working with Half Off Depot! They have really good timing with everything that goes on in the city.
Bought an experience from Groupon. The company for it cancelled my reservation and Groupon refused too return my money because it was after 3 days. I talked with their customer service multiple times and had to restart my conversation everytime,a company like Groupon should have a system in place to review old customer service tickets. I got the run around repeatedly and have yet to get my money back.
Groupon is clearly a criminal enterprise that prays on local companies with the scam of legal discounts. I spoke to a number of merchants that are sorry they got involved in this scam. Groupon tells merchants to unload unwanted merchandise thru this way. Please don't be the next victim. If it sounds too good it is a crime
My Wife bought Gillet Compatible Mach 3 Blades for me from this site. The Quality of blades was so bad that it did not do even a single shave properly. Groupon sells really poor quality goods on the name of discount. When I tried to contact their customer service, its pathetic too. Their Customer Service guys has only one objective, how to stall you and refrain you from returning the stuff. I al still struck with those useless blades. Stay away from this site. Its not worth you time and money.
I am looking for my orders. This is crazy! I have been a loyal customer for years, and this is the service that you give in return. Even being owned by Groupon doesn't help. They state that the account was transferred. Really? I sent an e-mail(as asked) and nothing. This should be reported to the BBB. How can you claim to be a reputable company? I need a status on my orders. You are not the only ones with attorneys.
Hey there... I am editing my review. Try Bluefly.com for great quality name branded merchandise. Variety of sizes as well.
I bought a restaurant discount deal from Groupon. However, the restaurant refused to honor the discount. When I contacted Groupon customer support (via online chat), they refused to refund my money. They offered to escalate the issue, and promised that someone will get back to me in 36 hours. I waited for a week but never heard back from them, so I called them again (had to search for their phone number on Google). Their customer service rep in Philippines could barely speak English, and was reading from a script. He was of no help, and offered to escalate the issue. Again, I never heard back from anyone.
Groupon has taken my money, and has no intention to deliver the promised goods. Its nothing but a bait-and-switch scam.
I placed an order for a comforter. It did not appear to be of the quality depicted in the picture. I attempted 6 times to contact customer service and have never had one response. I will never use the site again!
Hi Don,
Thanks for writing your review and giving us your feedback here on SiteJabber. I'm really sorry to hear you don't like the comforter set you ordered and will be happy to look into assisting with a return. You can contact Customer Service via Live Chat for immediate assistance with an issue like this. They can be reached using this link: https://support.ideel.com/app/chat/chat_launch. From time to time there can be a delay in responding to emails but Live Chat agents should be able to help meet your needs.
I'd like to help you resolve this issue. Please provide me with the order number and name of the item you wish to return as well as the reason why you feel it's not as good quality. I'd like to share this with the merchandising team since member feedback is crucial to helping decide what items to sell. If you can also provide me with the email address used to contact us and let me know if you emailed or chatted, I'd like to find out why you were not responded to. I look forward to helping resolve this issue for you.
Best,
Jason Faria
Director, Ideel Customer Service
I cannot believe Groupon would acquire Ideeli to trash it, ruin it completely. I used to buy so much stuff from them, great customer service, fantastic choices, the daily emails were something I looked forward to. Now, it is all gone.
After this pandemic Groupon has gone beyond downhill! Tons of issues with the app
Freezing? Or not available to open or check out?! I bought 2 vouchers and never was notified that they had canceled on me. They refund it back credit And I can't even use it because the website keeps freezing I've been on here for the last for two! There's no customer service phone number and live agent isn't even available via text! Coupon needs to fix this and get back on board this is horrible!
Do NOT buy unless you are ready to wait for more than 3 weeks to be delivered! It's been 15 days and the products still hasn't shipped - it is a simple protein powder! In the fine print on the webpage it says delivered in 12 days, but when you get the confirmation email, it says 3 WEEKS! No option to cancel! Worst online shopping experience ever! Will never use this store again!
Wrote the same review on their website and it got rejected - talk about censorship and manipulation of the reviews!
I never had issues until I bought tickets and they closed early for weather. I email support for a rebate. They reply with info and never credited me. On my time I had issues. All other experience good. Always verify what the coupon entails sometimes merchant and coupon discrepancy.
Overview
Groupon has a rating of 1.6 stars from 5,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marina,
I'm so sorry for any confusion. Whenever a friend joins through your invitation and makes a purchase for the first time, your ideeli account will be credited with a referral bonus. To prevent fraud, our system does flag referral credits to users with the same billing address. However, I'd be happy to investigate this and see how I can help. Can you send me a private message with all four User ids? Thanks!
Best,
Jason Faria
Sr. Manager Customer Service