Groupon

For some reason my purchases don't go through all the time. It's strange. I contacted customer services, and they issued a $20 credit to my account for my trouble. Nice response, Groupon.
I'd do this again for small purchases.
I have had a really bad experience with LivingSocial (scammed out of nearly $200 by a fraudulent retailer- they have been no help and rude)- which might cloud my judgment in thinking Groupon is fantastic. But I really do think they handled an error in a professional way.
Good job, Groupon, hence my rating of "okay."

I purchased an item multiple times as a photographer. When I went to the website to order my prints, there were additional fee's on top of what I just spent in order to process my request. It wasn't anything other than what I thought I paid for. I contacted support explained they refunded one item but not the others. I reached out to them again and asked why. I was told that they never refunded an item for groupon bucks as they will not refund your CC which is fine. Basically called me a liar and refused to help. I for warn you, buy with caution as you never know what you are getting.

If you have booked a hotel or a vacation with these people it does not matter if the hotels shut down, the towns shut down or even if CDC recommends you do not go there! You are out your money because Groupon has no heart and aims to keep you money if you go or not. There sticking to there NON refundable policy? Well they can stick that where the sun don't shine! Keep up your good business dealings! We will be spreading business plans with others, many others.

Groupon does offer cheap deals -- definitely get your money's worth. Just be careful from falling into the impulsive buying mode when you see how much is being discounted by the merchant. However, be forewarned that if you have a problem with the merchant, Groupon will not give you a refund. They will give you credit at most, but only after giving you a difficult time over it and trying to force you to come to an agreement with the merchant.

The estimated delivery date was way off. I was expecting a package to come in two weeks, rather than one week. This would seem like a good thing, except I didn't keep my eye out for it, and my package was left at the post office for about a week and a half. Additionally, the website promises UPS shipping, which is not true. UPS ships it to the post office. In my case they shipped it to a post office about an hour away. (very inconvenient.) I contacted the post office, and they did not even have my package! When I contacted customer service, they just said "sorry", and told me some BS about how they tried to use the postal service to deliver the packages so that it is delivered by "the men and women who know you and deliver your mail everyday". Hello! I live in New York, no one, let alone the mail man give a crap about who I am and what mail I get. Ridiculous. Very disappointing. Unprofessional, and customer service was unhelpful.

Worst customer service I've ever received. I accidentally bought to hotel reservations for the same night, cause the first time I waited a few hours and never got a confirmation so I tried buying it a second time. Then both of them came through and they wouldn't refund me for one of them, so that's $250 down the drain. SUCH A SCAM. Not only that but they have no call support, so I had to live chat with someone, who pretty much told me "too bad."

I recently bought several Groupons for meal delivery subscription services. They've each been impossible to use, and I've followed the instructions to the letter. In every instance, something has gone wrong and I haven't been able to use the voucher.

So far, I've eventually able to get it resolved but it's taken a lot of time and I'm
Not done sorting it out. At first I was able to communicate with a Groupon representative via e-mail, but they got rid of it. Now you have to communicate via a form which is virtually impossible.

Not worth it and there are better ways of getting discounts. I won't buy Groupons again.

BEWARE! I've purchased a number of items from Ideeli, some were fine and others looked cheap. I'm livid because: a couple of weeks ago, after I'd placed an order, Ideeli charged my debit card TWICE. I then spoke to them via their online chat, and they told me they never charged me twice! I was livid. I called Bank of America and had them take off the second charge. However, that second charge had put my acct. Into overdrawn status! Also, one isn't allowed to call Ideeli customer service. I was told a number of times by online chat, that customer service would call me. Two out of three times they never called! There is much more to this story, but I'm exhausted even thinking about it, let alone having to write about it. I'd already had to contact their chat numerous times about some other problems with the order mentioned above, and I'd had enough with their companies horrible policies.

Does anyone even work at this place? Every time I try to call I'm informed the wait time will be 15 minutes, 30 minutes or even longer.
Placed an order for a family member for a gift for her son and it hasn't even shipped. It's been almost 3 weeks and was supposed to be guaranteed by Christmas.

I even got one of those stupid emails about strapping on jetpacks and assuring me it would be here by Christmas. It also said I'd have a tracking number by mid-week. Guess what? No tracking number, still awaiting fulfillment.

At this point unless they overnight it there is NO way it will be here by Christmas.

12/2/15

I still did not receive any response! I have sent 10 emails to customer support for an item which has yet to be delivered I've tried on line "Live Chat", no response. I think my item got lost somewhere and I just need an update.
They are the absolute worst about answering customer service complaints. Dalia...

Terrible Customer Service. Chat line with Maria Camila R and she basically lied to me concerning the refund policy. If Voucher expires, normally 1 year the value is only what you pay for it. If merchant refuses to honor (out of business, etc) they will refund initial amount.
She said no if voucher expires you cannot receive a refund but I am looking at my Voucher as she is chatting and it was not what she was typing. These guys give legitimate online sellers a bad reputation. Stay away... stay far away.

The Groupon for San Antonio Express-News is a farce! July 2016 purchased 52-week WED & SUN delivery. In early 2017, they started billing me. After lengthy effort (Groupon was of no help whatsoever), Express-News agreed that I had subscribed for a full year. In April (2016) Express-News started billing me again. In conversation they said they were billing me because they had a price increase. I threatened to report them the Texas AG for 'bait and switch' activity. They relented and agreed that my subscription should run through JUL 2016. This is a Groupon you should pull from your offering. Most of the on-line reviews are terrible. I would never subscribe to the Express-News.

I've never experienced an issue with this website. In fact, it's one of my favorite flash-sale sites around! They have the best brands and selections available. Sure, you may not get your order for at least two weeks, but that is the only "complaint" I have ever had. When I did experience an issue, I addressed it on both twitter and through email, and received a response in a reasonable amount of time. I always recommend this website to friends! A plus is they offer a $10 credit every once in a while! They aren't perfect, but for the products and prices they offer, you can't beat it!