This company has shown how dishonest they are I ordered Samsung headphones for 29.99 and groupon sent it out with the wrong address and it was returned to groupon warehouse. Instead of returning my purchased item they wanted to refund my original order price of 29.99 and have me repurchase the same item for 59.99. Instead of taking the responsibility for an error they made they refused to do the right thing this was a Christmas gift there only interest is to get more money from me instead living up to the order I made. Stay away people!
My $300 order was cancelled with no explanation. They returned my inquiry 4 days later, said they wanted my verbal confirmation, so they called me and left me a message, and since I didn't call back via 24 hrs they cancelled the order. What?! I have residential address, never had any problems on any other sites, and was never put in this situation before. I would not recommend this site, as you never know if you order gets delivered or not. I will stay with the reliable flash sites.
I've purchased deals from this site numerous times and rarely ever had a problem. The odd times that there has been an issue it has been with the other company and when I contact groupon they have helped take care of it (either by giving me a refund or telling me other options). I have the app directly on my phone as I plan to continue to use it in the future. I also love that they offer 20% off on top of the reduced price on a regular basis.
I was really surprised to find so many negative reviews. I've been using groupon pretty much since it was established, and had only great experiences so far. I use it for my favorite restaurants, a few shops, and mostly for discount goods. The last thing I got was a down comforter for my husband, that was only for a fraction of price and was delivered super fast. I also ordered Argan Oil, that came in a really LARGE bottle, and was very good, and many other little things. I cannot complain so far and will be using this site again.
Emailed Ideel trying to find out where a jacket went that I purchased online. Original date I was to receive it was within 5 days. It's been 2 weeks. I was able to track the package via UPS to a point. Then it was transferred to USPS?! Haven't been able to track it for a few days now. The reply from Ideel:
Your question has been received. At Ideel, we pledge to respond to your issue or question within 24 hours. We're proud that our typical customer service response time is under 4 business hours, so you can expect to hear from us within the same day.
It's been almost 24 hours- no reply from them at all yet.
I'll be lucky if I receive this item by Christmas... or at all for that matter. Their customer service in my opinion sucks. And what company ships a package 50% of the way via UPS and then USPS?
This sounds like a good concept but what you are doing is 1-paying Groupon for the service and 2-loaning a company money until you try and use the coupon. We bought coupons only to find that the restaurant did not research what was legal in the state and then changed the rules leaving us stuck with coupons that we could not use for the original purpose. Big rip off in our book and we will never buy another one-EVER!
Groupon took £300 from my credit card in May the delivery of the furniture has been delayed and delayed and I am having problems getting a refund. Meanwhile they are sat on £300 of many other peoples money - SCAM! Money should not be taken until goods are dispatched.
I would give 0 stars or lower if I could! I will NOT ever buy from this company again! The product I received was nothing like it was online. Cheaply made and overpriced for what was sent to me! Finally, got a hold of customer service which was not easy and they did nothing for me and when I was replying to the lady she said it looks like we've been disconnected and ended our conversation! First experience with this company and definitely last experience as well!
The worst customer service experience I have ever had. A lot of these complaints are similar, not just coincidence I presume. My order was also cancelled because I was told there was an issue with my credit card. Although my card was charged weeks prior for the product. I too, paid partially for my order using a promotion code, oddly familiar with these other bad reviews that were also cancelled using promo codes. They never contacted me to inform me of this, they just sent me an email telling me it was cancelled.
They told me I could reorder the item but they would not honor my promo code anymore.
I received robot like responses from customer service, they didn't care that I wanted to end my membership and that I was very dissatisfied and never answered my last email.
Avoid them at all costs. There are so many other great shopping sites of this kind. I have received excellent customer service from sites like Gilt, Rue La La & Beyond the Rack.
Hi CC,
Thanks for providing feedback here on SiteJabber. I'd like to help you resolve this issue and find out what happened with the Customer Service team.
When you place an order with us you aren't charged until the item ships. We do authorize your credit or debit card at checkout but that pending authorization is voided after 48 hours. When the order is ready to ship, we authorize your card for payment at that time and that amount is what we use to capture the charge. In a case where that authorization for shipping fails, you should receive an email from us requesting that you update the payment information. Should this not be done within a set amount of time, the order is canceled since we aren't able to charge for it. I'm very sorry if you didn't receive the payment update email and will make sure to check this information in your account once I have that information.
The customer service agent you worked with should have allowed you to use the promotion code on the reorder. I'll would like to issue you a new promotion code for a future order as well as check to see if any of the items from the order are still available for purchase. If you can please provide me with your order information, as well as the incident number from your correspondence with customer service, I'd like to look into this and find out what happened and why it happened since you should have been able to receive the same discount from the canceled order.
I look forward to hearing back from you and resolving this issue.
Best,
Jason Faria
Director, Ideel Customer Service
No matter what I have purchased from Groupon- they stand by their offerings. I accidentally redeemed a coupon for instance and right away I got assistance in starting over.
Another time I was unhappy with a service I had purchased through Groupon. Groupon refunded my money and tried to assist in resolving the issue with the vendor.
They offer wonderful coupons and services. I even have the App on my phone. Makes gift giving fun and easy as well!
Overview
Groupon has a rating of 1.6 stars from 4,834 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Horwitz,
Thanks for contacting us on SiteJabber. I'm very sorry to hear that our Loss Prevention team canceled your order because they were unable to receive verbal confirmation within the specified amount of time. From time to time our Loss Prevention team needs to speak with a member for various reasons and if they aren't able to do that, the order may be canceled, as it was in your case.
I'd like to see what we can do to help resolve this situation and get you this order if the item is still in stock. Please send me a message with your order number and I'll be happy to check the item availability and have our Loss Prevention team look into what happened so we have give you the correct information. Thank you very much for giving me the change to assist with a resolution.
Best,
Jason Faria
Director, Ideel Customer Service