I've actually had several good experience with this site. They delivered within the expected time frame as listed on the site. The only iffy part about this store is the return policy. Anything that is returned is given store credit, which prompts you to spend on the site again. But not a problem for me. I like shopping here =)
Beware of deals on shows, you are not assigned a seat, you have to redeem the coupon on day of show, there is no guarantee of seating locations.
I found much better deals online, too bad, I wished I research 1st before I purchased from Groupon... Customer service was not helpful at all, it took me a long time before I was connected with someone, and she was no help at all.
Will definitely not purchase any shows from them again!
It is impossible to contact Groupon by telephone. They have disconnected all toll free phone numbers. Several attempts to reach them by email was very frustrating and stressful. After providing my contact information and outlined my issue, I clicked on "I am not a robot" and had to select images over and over again but could not send the email. I then went on Live Chat and waited and waited for Operator to come on but finally gave up. Groupon sucks.
I have ordered many items from groupon, before now I has been satisfied but hid time the dinkleboo blanket they are offering for 16.99 plus shipping, not only is the dinkleboo ordering system crappy, but after 2 evenings of uploading photos, I have checked to see if item had shipped and it says "failed to render", what does that even mean and why did the company not contact me to let me now the order I had paid for had an issue as they had no issue taking the money!, Its impossible to get a person on the phone at groupon. So not only did I waste my time and effort placing the order designing the photo blanket but now I get to chase to get my money back. Also while ordering there was a glitch and I ended up with 5 orders for the voucher for the blankets and now, I have ordered a total of 4 of these and only 1 is on its way, not good odds 1 out of 4!
This company sells you wine for $69 on the first page and after they have your information they tell you there is a $25 shipping charge. They've already charged the $69. Even a spokeswoman said to read the fine print on the first page. I also had a problem with an income tax ad -- it stated a $99 fee but when I got there the preparer said that was the reduction and I had to pay another $150 (we settled on that though she said the fee was $450. Be wary.
I ordered a dog bed from one of their retailers. It was to be shipped to my work. After not receiving it 5 days after the tracking said it was in route, I found out it had been returned to Groupon. I called customer service and their solution was to just refund my money. I still wanted the dog bed! I'm not thrilled with their resolution, considering it was never an option to send a new one, overnight one, nothing. Needless to say I won't be ordering products off of here any longer. Amazon has never had this issue with delivery to the very same address.
I purchased a camera bundle two times from groupon with the web site identifying Beach Camera as the seller. Each time the package did not include the camera body. Shoddy shipping. Groupon had no control over the purchase and it takes 15 + days to get credit applied back to card.
I have purchased so many different things from Groupon. Dog beds, couch covers, Home show tickets, Excel courses, etc. I have been pleased with everything purchased. If you purchase and don't use the money still stays there for your next purchase. A win-win. I will continue to purchase from Groupon. It also is city specific so you can get goods from your local city. Awesome.
It has now been 45 days and no labels customer service keeps saying "a few more days" what kind of service does this company have to keep saying that to a client. Never again and I will be telling all the moms and mommy groups to not buy from this company.
Bully sticks were wildly misrepresented. Thin smelly sticks! Took under 5 minutes for my dog to eat one. Bundle cost-$25! Poor quality dog bed cover, sweet potato jerky misrepresented. Expensive! Dry, tasteless chips. Dog hated them!
Answer: Yes, Groupon is legit. You need to read the fine print before ordering live event tickets- -they will not refund your money even if it's there fault. I only buy tickets for activities that don't expire or you can use the purchase price towards a non-Groupon service the vendor offers. Hope this helps.
Answer: Yes, report it but using social media is a very effective way to get a companies attention. Spread the word, Groupon does not honor returns!
Answer: I usually call the merchants I am interested in before buying the coupons, and ask them if the groupon coupons work, and how much more I have to pay. You could do the same, contact the merchants you are interested in and ask them how groupon works for them?
Answer: Groupon usually sends a tracking # via email If not do as the other people suggested, check My Groupons
Answer: I wish I could say why, but a solution might be to contact Call Curtis, or your local News station that helps with consumer issues. They always seem to get fast resolutions, because companies hate BAD TV PUBLICITY.
Answer: I personally do not trust groupon. The question previous to yours printed on this site should answer your question as to its reliaiblity
Answer: The one I took by Holly and Hugo at least were I would research the company before buying. Also about twice a year they put all their courses for $5! I got mine completed it and it helped boost my resume and I was able to get a vet assistant job pretty quickly compared to before where I only got a call back from about one place which didn't lead anywhere. :) hope I could help!
Answer: Well, it's not Ideeli anymore... it's been Ideel for about a year now I think. Yes, there is a customer support phone number. I've had nothing but good experiences from Ideel in all regards - product satisfaction, price, shipping, etc. - but I've never had to contact customer service so I don't know what you'll get, but they're phone number is (888) 835-1719.
Answer: They are the absolute worst about answering customer service complaints. They will lie, they literally told me customer service reps were out sick, thus no answer to my emails for about 2 weeks. But, don't loose hope, the DAY I posted a review on this site, they answered AND gave me a 25.00 credit for my trouble. So write a review on Site Jabber with all the details and a bet a manager will answer promptly. As this is their way, I NEVER ordered from the site again after at least 3 years of orders. Good Luck and don't leave a sordid detail out of your complaint.
Groupon has a rating of 1.6 stars from 4,834 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
Hi Jolene,
Thanks for your post on Sitejabber. I'm so glad to hear that you're pleased with your ideeli experience. As you mentioned, returns are accepted for store credit only and qualify for free return shipping. Please feel free to reach out to us at support@ideeli.com if we can ever be of help.
Best,
Jason Faria
Customer Service Manager