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Groupon

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California
1 review
2 helpful votes
Follow Jolene L.
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I've actually had several good experience with this site. They delivered within the expected time frame as listed on the site. The only iffy part about this store is the return policy. Anything that is returned is given store credit, which prompts you to spend on the site again. But not a problem for me. I like shopping here =)

Date of experience: February 25, 2011
DeeDee L. Groupon Rep
over a year old

Hi Jolene,

Thanks for your post on Sitejabber. I'm so glad to hear that you're pleased with your ideeli experience. As you mentioned, returns are accepted for store credit only and qualify for free return shipping. Please feel free to reach out to us at support@ideeli.com if we can ever be of help.

Best,

Jason Faria
Customer Service Manager

Canada
1 review
0 helpful votes
Follow DOROTHY Y.
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Beware of deals on shows, you are not assigned a seat, you have to redeem the coupon on day of show, there is no guarantee of seating locations.

I found much better deals online, too bad, I wished I research 1st before I purchased from Groupon... Customer service was not helpful at all, it took me a long time before I was connected with someone, and she was no help at all.

Will definitely not purchase any shows from them again!

Date of experience: August 3, 2017
Canada
1 review
0 helpful votes
Follow Emily A.
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It is impossible to contact Groupon by telephone. They have disconnected all toll free phone numbers. Several attempts to reach them by email was very frustrating and stressful. After providing my contact information and outlined my issue, I clicked on "I am not a robot" and had to select images over and over again but could not send the email. I then went on Live Chat and waited and waited for Operator to come on but finally gave up. Groupon sucks.

Date of experience: August 14, 2017
Canada
3 reviews
5 helpful votes
Follow tara m.
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I have ordered many items from groupon, before now I has been satisfied but hid time the dinkleboo blanket they are offering for 16.99 plus shipping, not only is the dinkleboo ordering system crappy, but after 2 evenings of uploading photos, I have checked to see if item had shipped and it says "failed to render", what does that even mean and why did the company not contact me to let me now the order I had paid for had an issue as they had no issue taking the money!, Its impossible to get a person on the phone at groupon. So not only did I waste my time and effort placing the order designing the photo blanket but now I get to chase to get my money back. Also while ordering there was a glitch and I ended up with 5 orders for the voucher for the blankets and now, I have ordered a total of 4 of these and only 1 is on its way, not good odds 1 out of 4!

Date of experience: December 1, 2015
California
3 reviews
1 helpful vote
Follow Lou L.
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Hidden Cost
July 16, 2017

This company sells you wine for $69 on the first page and after they have your information they tell you there is a $25 shipping charge. They've already charged the $69. Even a spokeswoman said to read the fine print on the first page. I also had a problem with an income tax ad -- it stated a $99 fee but when I got there the preparer said that was the reduction and I had to pay another $150 (we settled on that though she said the fee was $450. Be wary.

Date of experience: July 16, 2017
Washington
1 review
0 helpful votes
Follow Shelly J.
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I ordered a dog bed from one of their retailers. It was to be shipped to my work. After not receiving it 5 days after the tracking said it was in route, I found out it had been returned to Groupon. I called customer service and their solution was to just refund my money. I still wanted the dog bed! I'm not thrilled with their resolution, considering it was never an option to send a new one, overnight one, nothing. Needless to say I won't be ordering products off of here any longer. Amazon has never had this issue with delivery to the very same address.

Date of experience: June 28, 2016
New Jersey
1 review
3 helpful votes
Follow Tom G.
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I purchased a camera bundle two times from groupon with the web site identifying Beach Camera as the seller. Each time the package did not include the camera body. Shoddy shipping. Groupon had no control over the purchase and it takes 15 + days to get credit applied back to card.

Date of experience: October 30, 2016
California
5 reviews
1 helpful vote
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Any and everything
May 11, 2015

I have purchased so many different things from Groupon. Dog beds, couch covers, Home show tickets, Excel courses, etc. I have been pleased with everything purchased. If you purchase and don't use the money still stays there for your next purchase. A win-win. I will continue to purchase from Groupon. It also is city specific so you can get goods from your local city. Awesome.

Date of experience: May 11, 2015
New York
2 reviews
17 helpful votes
Follow Yllen M.
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It has now been 45 days and no labels customer service keeps saying "a few more days" what kind of service does this company have to keep saying that to a client. Never again and I will be telling all the moms and mommy groups to not buy from this company.

Date of experience: October 23, 2014
Georgia
7 reviews
11 helpful votes
Follow Nancy Q.
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Bully sticks were wildly misrepresented. Thin smelly sticks! Took under 5 minutes for my dog to eat one. Bundle cost-$25! Poor quality dog bed cover, sweet potato jerky misrepresented. Expensive! Dry, tasteless chips. Dog hated them!

Date of experience: September 19, 2016

Overview

Groupon has a rating of 1.6 stars from 4,834 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
674
value
618
shipping
453
returns
524
quality
529
This company does not typically respond to reviews
+281