Groupon

Ordered some dresses, they were too small. Sent back, was issued a credit to my account. I knew I would probably not order anything else since their clothes run so small. I emailed them, they said they don't do refunds, only credit to the account. 2 years later, my credit in my account "magically" disappeared. Contacted them regarding this, and was told since another company bought them out I was out of luck. Tried to dispute on my credit card side, but unfortunately since I had closed that credit card account, they could not do anything about it. So I'm out $69. Not a lot, but not exactly small change. STAY AWAY...

I bought a voucher from them, I had 3 month ahead to use it, then after 2 months I tried to get in touch with the company which was a beauty salon, they did not respond my phone calls. So I emailed them about the issue, first time no response! Second time they told me that they are sorry for not informing me, the beauty salon just closed! And offer me with my money back.
But a thing is they should be responsible for what they offered, notify me by mail or phone call and automatically repay me, not waiting till I email them 2 times!

I put some money into groupon many years ago and have asked several times if I could have my money back. They just say no and state "it's our policy" and don't even care to ask why... Three times groupon has taken my groupon bucks (my money) due to lack of account use. That is stealing! After hours of emails they do put my money back into my account as groupon bucks. Customer service (only by live chat or email) is horrible and I am being kind. For the last 5 years of many experiences I have not once received good service. In an attempt to use up my remaining bucks I purchased Sams Club Membership but it would not go through pointing to my account billing and to change my card---I am paying with my bucks. Okay I get it they want a card as back up so I live chat which to get an answer back in a timely manner seems impossible for them. Bottom line, stay away if all possible unless they get a new CEO b/c it starts at the top.

Groupon clearly doesn't vet the companies that they feature deals for. And when lousy companies have deals that invariably go poorly, Groupon doesn't provide resolution past insultingly minor refunds in the form of credits. It seems that Groupon now exclusively works with companies that don't provide good services or products with no intention to preserve the integrity of their tool. I will absolutely never use them again.

I purchased a Groupon for concert in Chicago on 11/24 & after purchasing I downloaded app & created account. All I received was voucher & I did online chat on 3 different occasions since voucher did not have a barcode, it was basically just proof of purchase. Not one of the agents were helpful or knowledgeable as to my dilemma. I emailed Ticketmaster & called box office who informed me that I would be able to show voucher & ticket would be issued then. Groupon issued the voucher and should have been able to tell me that instead of acting like I was doing something wrong. The price may be lower but I won't use again