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Groupon

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Canada
1 review
0 helpful votes
Follow Bonnie G.
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These NON compatible Nespresso capsules nearly permanently damaged my Nespresso machine. They are NOT compatible. Furthermore after many emails and phone calls Groupon has yet to reimburse me. I am still waiting to see if my machine will work properly again. If not I will contact a lawyer and sue for capsules and a Nespresso machine.
As for the coffee company Global Coffee Traders, they too have offered little assistance. They said there hands are tied. Well I am not stopping here. This is totally unacceptable!

Date of experience: March 15, 2015
Washington
2 reviews
8 helpful votes
Follow kathrin s.
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Still be aware of Groupon
June 30, 2017
Updated review

My credit card did the refund. Groupon only wanted to give me groupon bucks though this vendor was not available. My advise: before buying, research the vendor, make appointments ahead etc. Always pay with credit card or paypal. Complain to Groupon about their refund policy and don't use Groupon until they clean up their act, have a US phone number and US customer service!

Date of experience: June 30, 2017

Changed to terrible
June 26, 2017
Previous review

Beware and don't use them because after 3 days they do not want to refund even though they sell items that don't exist. Pay with paypal and/or bank card and do a dispute. I will stop using Groupon. If more of you do, they will change.

Date of experience: June 26, 2017
Florida
1 review
3 helpful votes
Follow Jose G.
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Groupon takes about 4 weeks to ship... and if you cancel the order they also take about two weeks to refund your money... I cancelled my order 10 minutes after the purchase and that's how long they took (twice)... you can find the same items on ebay for penny's more and get it delivered way faster.

Date of experience: August 4, 2013
Florida
1 review
3 helpful votes
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I purchased a Groupon because I was promised I would be able to return it should I choose to later.

Now I am told this is not possible only 3 days after. That little detail was hidden deep in the website, away from anyone deciding to make a purchase.

This practice is unethical and 100% unacceptable.

Date of experience: October 3, 2017
Illinois
7 reviews
23 helpful votes
Follow Jana R.
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Business killer
September 6, 2015

There is only one reason i don't like about this company. They literally do kill businesses. I am never a big fan of big stores. I always will prefer smaller businesses. And as far as i can see, groupon does kill them. Not to mention the looks of those employees when you present a groupon coupon.

Date of experience: September 6, 2015
New Jersey
1 review
1 helpful vote
Follow Brenda s.
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Groupon offers discount, could be a good thing except with Restaurants. Cheap is NO GOOD! Cheap for no good reason is especially bad.

I was skeptical about Groupon when my partner wanted to try out with restaurants. As soon as he brought up about that we must present the groupon as soon as we walk in the restaurant or even when we make the reservation. I sensed something fishy.

Restaurants want to boost volume at a lower price, that is understandable. But do they want to loose solid money for these discounted volume? This is questionable.

We found our answers and proves during our restaurants visits. How the restaurants remain consistent profit? They cut corners... which correspond to their need to know that the suckers (discounted eaters) are coming when you present your coupon.

There is no better explanation or any other reasons that Groupon holders must show it up front (before they are served).

You do the math.

Date of experience: July 25, 2015
Connecticut
1 review
1 helpful vote
Follow Sharon T.
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Weird Experience
February 23, 2015

I ordered 2 pairs of shoes from Ideel.com and discovered that they had charged my credit card 3 times! Fortunately I am very diligent with checking my card balances and was able to have my bank stop the charges before Ideel got paid more than the cost of the purchase. I did contract customer service (live chat was the only option listed) and they apologized profusely via chat but said it was a "technical glitch". The shoes arrived and they were perfect! I love them and overall I am happy with my purchase but I feel very uncomfortable ordering anything else from Ideel.com. I really wish that there was a customer service phone number listed on their site as it feels very impersonal to have such a big issue and not have a human being to speak to.

Date of experience: February 23, 2015
DeeDee L. Groupon Rep
over a year old

Hi Sharon,

Thanks for reviewing us on SiteJabber. I'm really sorry for any confusion about this issue. When you place an order, we issue a temporary authorization hold on your card for the amount of your purchase. This hold is placed to verify that your card has not been reported as lost or stolen, and that the card is valid. The hold will drop off of your card within 3 to 5 business days and your card won't be charged until your order ships. In this case, the system authorized your card since our fulfillment center was attempting to ship the items. They made two attempts before actually shipping it out, and had to reauthorize due to the authorization holds being void after 48 hours. I do apologize that this wasn't explained to you previously.

I'm very glad to hear that you are enjoying the shoes you purchased on our site. I'd like to try and make up for this inconvenience that occurred and have placed a voucher in your account that is valid for one year and good towards any future order. Should you wish to talk with one of our representatives directly, you can always request a phone call when emailing or chatting with our Customer Service team. While we don't have a traditional call center, we do have agents that phone requests are escalated to. Please let me know if I can help you with anything that is not yet resolve. Thanks so much for being a part of Ideel!

Best,
Jason Faria
Director, Ideel Customer Service

Oregon
5 reviews
15 helpful votes
Follow Bryan L.
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I've been a member of Groupon since they launched, and other than a few interesting offers here and there, it's pretty forgettable. The offers were so much the same that I stopped reading it altogether, so maybe it's changed in the past year? It was a great idea to start, but has declined to 'meh' status since then. Most of the offers they had were no better than the offers you could get on the advertising companies' own websites, so... what's the point?

Date of experience: April 30, 2016
California
1 review
1 helpful vote
Follow Tricia M.
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My Uncle purchased a gift for me from Groupon. When I went to redeem the redemption code was not working. I tried for months thinking I was doing something wrong. When I contacted them they gave me the run around. I went on Twitter to try to get their help and someone finally started to help. Then when my Uncle contacted them for the new redemption code(because they told me due to security purposes he had to reach out since he bought) all of a sudden no help. He was given the run around again and no help. We are so disappointed, Will NEVER use them again. Please beware.

Date of experience: June 14, 2023
California
2 reviews
0 helpful votes
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Horrible experience
May 31, 2022

Purchased the ticket to a Skyzone, after being treated horrible before even it was our turn to get in, we refused to give them business and decided to return the ticket to get our money back, Groupon customer service refused to refund our money. They apologized for the bad experience, however because of their policy they don't refund the money. Never ever using this website again!

Date of experience: May 31, 2022

Overview

Groupon has a rating of 1.6 stars from 4,834 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
674
value
618
shipping
453
returns
524
quality
529
This company does not typically respond to reviews
+281