Bought a Sue Wong dress as my first purchase. There were two areas where the beading was undone. I felt like they either packaged the dress knowing it was defected or they didn't handle it gently. When I received the package, the clear plastic was torn in areas and wrapped with packaging tape. I was worried about buying from this site with all the negative reviews, It turns out you're taking a 50/50 chance. The dress was the only size two they had in stock, so I'll keep it and take it to a seamstress to repair the beading. Now I have to spend more money to repair an issue I was not aware of...:(
Such a bummer because I really wanted to like this website.
Order number: *******
I have purchase spa offer from groupon but when i tried taking appointment that parlor lady started shouting and using abusing language don't buy anything from groupon my many friends have very bad experience about it. They provide poor service. Now i am waiting for my refund. Let's see when i get it.
If you ordered something off of Groupon it generally takes a looming time for it to arrive. Like very long. But its actually pretty cool to use when you are going on a trip and you need a good deal, or a cheap spa day. It does come in handy for those things.
This is the worst thing that ever happen to ideel.
I have been ordering for years. Now Customer service has no idea what is happening. I have been waiting for delivery on items since November orders screwed up. No phone number to speak to a human. I will never order from Groupon again.
Really bad service. Ordered a product, best part of £100. Wrong model sent out. Cannot do anything about this mistake. Offered to send the complaint to another department which takes 10 days. Or can process collection of item which takes another 14 days before they even process my refund. Very very bad business
So... I bought a vibrator. One of the selling points was "arrives in discrete packaging." This was important, as I have to get my mail from a doorman in my apartment building. Groupon's version of "discrete" = a bag, which any idiot could clearly see/feel that the bag contained a sex toy.
I should add that my doorman was very eager to tell my I'd received a package. Now I can't show my face to this creep ever again. Oh wait, he's my door guy, so I have to see him every time I enter or leave my apartment.
I check this website periodically for great deals on restaurants and free trial offers for streaming services such as Tidal. I love the savings I have accumulated over the months. Check website and app for full range of discounts offered. Four stars because they regularly email me with information I can careless about.
I have been purchasing item from Ideel for many years, lately their customer service is horrible. I purchase 3 items, they only sent 2 and did not have the cutesy to tell me why the other one was not sent, I sent them a email, they send the item would be shipped between May 5-9 so far nothing has been shipped, When ever you place an order the item is always delayed, it is as if you have to send them email to remind them, lousy service
Hi, Janet,
Thank you for being in touch with us via Site Jabber. I am very sorry for the confusion and inconvenience relating to your orders.
We are a flash sale site. This means, we keep very little inventory on hand - it's part of the way we can offer those great prices. Often times, our sales will have shipping dates in the future and it's entirely possible if your'e shopping across sales to have multiple expected shipping dates. We will send your items from your order out as they are available. Theoretically, an order with 3 items could result in 3 separate shipments. You can always find the expected ship date (such as the May 5-9 in this case) on the item's sale page, the check out page, your order confirmation email, and in the Orders tab on your account. I hope this makes your shopping experience smoother with your next order.
If you would like to send me a private message with your order number or registered email, I will be happy to look in to why your order has not shipped out during the expected time frame.
I hope to hear from you soon so I can resolve your concerns.
Best,
Jason Faria
Director, Customer Service
I have sent several requests to stop receiving Groupon email offers, and they keep coming. Any company that you need to add to your span blocker to stop receiving emails is not a reputable company. Their subscriber numbers are clearly inflated. They did a great service to Google by not selling, in two years they will be begging to be purchased for a tenth the price.
Beware of the 'subject to availability clause'. If they get booked out, and its past the 1 week period where you get your refund, they can only issue a partial refund. If you try calling, there are extremely long wait times and you need to email them early if you didn't book until later in the valid period. Technically you should be able to book at any time during the period in which it is valid... there were no warnings to tell you to book early in case you missed out. And you've paid and given 'consideration' under contract law so why should consumers still be subject to 'booking early'? I thought a place was guaranteed.
Overview
Groupon has a rating of 1.6 stars from 4,834 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Bernadette,
Thank you so much for being in touch via Site Jabber. I am terribly sorry to hear your item arrived damage. Quality assurance is very important to us and I personally take this to heart.
Thank you very much for including your order number. We wold be happy to take the dress back for a full refund, however, I understand you wanting to keep it and repair it. I will have my team reach out to you to work something out as a one time courtesy.
Please do not hesitate to let me know if I may be of any further assistance.
Best,
Jason Faria
Director, Customer Service