Groupon

This is my first time to use Groupon, and will be the last time!
I placed order and received confirmation, the shipping never happened. When asking customer service, they make excuse on PayPal transaction. Exactly transition nothing wrong. They requested me to cancel the order, I agreed and let them do. Then they said they can't and I have to contact the seller. I go back to to Groupon website, no option to cancel! I don't know how to deal with this situation.

I am a sucker for a good sale so when I read about this site I had to try it. I have purchased numerous items and have not had a problem. It does take long for the item to ship. However, shipping times are shown on the page of the item.

I do wish they would already have a return shipping sticker in the box that the item arrives in, instead of having to go on the website and print it off.
I am hopeful they will have more things with free shipping in the near future.
I have been impressed that a staff member consistently posts to comments on this site and tries to correct issues.
I am sure over time the management will tweak problem issues and progress into a even better company..

I had a horrible experience with this company. The first I experienced was I order something an I was expecting it to be shipped when three weeks later I reach out to them to find out where is my item and informed me of course this how they get you we sorry at this time the item I order was no longer available meanwhile I had paid them and receive a confirmation number, then the next incident I order an item as a gift for someone when I received the item it was the wrong item and they tell me again we sorry about this they will issue me a refund of course but my item is no longer available. Now this is like playing the lottery with this company. They do not appreciate my business because they dont really care about the customer but about get there money doesn't matter from who... This should not be a way to run a business. How can I buy from them and then to find out I can get what I order!

I see a lot of people complaining about Groupon not responding to rebates or customer complaints. My advice to everyone is to not buy anything here that you ever want or would need to return. They are just a middle man. Go to the actual companies site that makes the product if you want that type of service. This is a place to get things that you're taking a flier on. I have had great success here but don't expect the type of customer service I would get directly from the company that made the product.

I just received the first (and now only!) item I will buy from Ideeli. They are a pair of boots--expensive at $275 and they have CLEARLY been worn. I would send them back, but frankly I can't risk getting my blood pressure up by shopping for inferior/used products to use up a credit as they won't refund cash. I have shopped Rue La La and Gilt group with no issues. I really feel taken here, but I guess Caveat Emptor--I should have looked for reviews before I made a purchase. I was thinking of buying one of their vacation packages in the Caribbean--no way would I chance it now!

Well I must say I am very disappointed with the help I I received during these difficult days. I have been contacting Groupon for 3 days and I was promised service but I have been ignored. I will no longer be a customer. It is 30 minutes before my reservation and I will be staring at walls locked in a hotel room with no services and no where to go. Thank you for your time ignoring my requests. I will be sure to spread the word on social media. I wasted almost $200 canadian dollars on this Groupon but i can see you don't value your customers. Thanks for an extremely disappointing experience.

Had a problem with one of the vendors they have and it came down to me requesting a refund or credit for the horrible experience I had and they never even responded back to me just some automated response! They don't care about who they represent and the value they sell is worthless, I would not recommend them to anyone!

I attempted to cancel a groupon immediately after purchase following the cancellation instructions. The system did not process my cancellation despite several attempts. I attempted to cancel via the "online chat" option, but found it unavailable. The customer service email option has been slow and unhelpful. A week has passed with no resolution. The value of groupon has not been worth the time and effort required to address this problem of service.

Just purchased this groupon and luckily I called right away to book and found. The website is closed and the business 200 Barkley Parade in Calgary has been closed for almost a year. Why is the ad still on Groupon? After trying to call for refund finally was able to do a snap chat with groupon and got a refund. It was not easy and took 1 hour to find my way through all the screens to get to the snap chat. Groupon should have a button on my groupon when you bring it up that allows you to ask for a refund within the 3 days after purchase. Come on groupon get with customer service!

I purchased 2 Vouchers for Athens Greece and when I called to reserve them I was told that the departure cities that I have picked and paid for were not available anymore. Gate 1 suggested to call Groupon and ask for a refund since the deals that were sold are not valid anymore. They did process my refund very quickly but upon receiving it I had noticed that I lost 134$ due to the US/Canadian Conversion. To me, it was not fair that I had to lose money because of Groupon's fault. How is this fair that they don't issue you your actual refund when they are the ones at fault? They should include this in their policy. If they are not going to give you what you paid for at least give our money back. Very very upsetting.

I ordered a "wine tasting." For 6 days the purchase said that it was "processing." Finally, once I called them to figure out what the status was, I discovered from the very condescending Groupon representative that the purchase didn't go through. She put me through to someone in their billing department who requested my credit card information which I did not want saved in my Groupon account nor did I want to give my credit card details by phone.

To further add to my negative experience, the only way to close the account is by emailing Groupon. It doesn't end.

I ordered a dress from this site, it took much longer than the estimated amount of time to be shipped to me.

When I opened the box, there was clearly a large snag in the fabric of the dress, which had been shipped in a plastic bag. This was directly under a Quality Assurance tag. I don't know who's checking the quality of these products, but they need to have their eyes checked.

I got a credit for the dress, but not my shipping, which is terrible customer service. I don't appreciate paying $10 shipping for a product that should never have been sent to me.

Placed an order on 5 June for delivery to Australia. Advised that order would arrive by 19 June at the latest. Contact them for a tracking number and find the order hasn't even been sent on 12 June. Get the run around. Eventually advised that the order has shipped on 13 June to I-parcel and provided with a tracking number. Order delivered on 25 June - only one item was shipped and the rest of my $500 order (5 items) is missing and was never sent. Trying to find out where the rest is as it was all supposed to be delivered 10 days ago. Never ever again! Stay away.

I purchased a Groupon as a Christmas gift for my daughter, when I went to print it out it was marked redeemed. I obviously had not redeemed it. I did some research and found out the company has done it to everyone the purchased this deal. Groupon has been alerted several times that it was a scam and did not shut it down. I reached out and they basically said they couldn't help I needed to get it fixed through the vendor. This vendor literally didn't exist. After much back and forth they finally agreed to refund me in Groupon bucks. I go to my account and they have refunded the replace deal I purchased and always have for Christmas.
I reach out and they say they'll escalate it.
I never hear back. They completely ignored my requests and don't respond. There's no other way to contact them.
This is why they'll failing.
Just the worst.

Groupon processed my purchase immediately, and by this, I mean they took the money immediately. I never received a voucher and I even received a text message from the merchant saying they are having a problem with Groupon and if I still wanted the service I would have to pay out of pocket and fight Groupon to get my money back. Are you freaking kidding me! You cannot call Groupon there are no people. The only way to email them is through their site so there's no tracking.

I purchased an ASUS laptop through groupon for a great price. Shipping was ridiculous, they used some ridiculous shipping method that has it go through UPS then USPS, so getting it took twice as long as it should have. I finally got it, opened it, the screen was SMASHED. Completely broken and unusable. Groupon could only offer me a return, because "they can't do exchanges or replacements" but I really wanted to keep the laptop. Luckily, it came with a 90 day warranty from ASUS and is being repaired by them. However, I've seen a lot of other reviews talking about similar issues, electronics being broken, but not all have manufacturer warranties on them. Groupon customer service was absolutely NO help. I'll never purchase a physical item from them ever again.

I would never buy from Ideel again. The products were cheap and junky and when I tried to send the goods back, it was difficult to access the print label and it took a week to get a refund. More importantly they didn't have a phone number where you could reach a live person without doing a forensic exercise to find it. Never again!