Groupon

I've bought a laptop from Groupon but it was a junk I returned in on December and they send me an email saying that you package is well received and we are in the process of refunding. Now, after 4 month I ask for my money and they are saying that my package was empty!
They are lying!

Ideeli has poor customer service. They lost my package that was a holiday gift, and instead of sending me a new one, they told me it would take 8 business days until they could even begin issuing a refund. What's the point of a holiday gift if it comes after the holidays? They sent my package surepost, which gives you absolutely no way of tracking it and I had to be the one trying to track it down. You would think they would be more considerate of the fact that it's a holiday gift and at least issue an instant refund so I could get a gift somewhere else. Also, it's a little ridiculous to spend 10 dollars on shipping for a method which doesn't allow you to track it.

Groupon operates its business differently from its website concerning gaurantee customer satisfaction and no hassle refund. If you are unable to use the coupon for any reasons (bad experience, restaurant does not honor coupon, etc...) and ask for a refund, you will get a CAN response of:
"We do not issue refunds unless there is an unresolvable problem, or if you had a bad experience using your Groupon. All requests are evaluated on a case by case basis." Groupon collects your money up front and WILL NOT refund

We purchased a house cleaning voucher from Groupon. We got a cleaner by the name of Iranda. OMG! She did an awesome job cleaning our house. I was so impressed with her attention to detail. She is the best cleaner I have had in a long time. I will definitely have her come back again. Great job, Iranda!

Second time I used groupon and last time I use Groupon! Half a dozen emails went back and forth in the week after I purchased a rockys pizzeria coupon all saying no refund. I bought it Friday tried to use it that night business was not in business! Sent email Saturday, auto response "someone will get back to you." Mondays email from Groupon "look at fine print - no refunds"! I respond. Next email from Groupon " no refunds after three days, only issue refunds if business is unable to provide the service." I respond. It was the weekend of course days have gone by. Third email from Groupon same response but now thanking me for my understanding. I respond yet again. Fourth email from Groupon sorry can not issue a refund in this situation. I respond once more... then write this review!

I purchased a groupon on 12.26.22. The merchant refused the groupon that day. The same day I contacted Groupon. They would never cancel the charge, refund or give credit. Buyer beware - if it looks to good to be true it is!

If you have a problem getting the product or service you paid for, you are out of luck trying to get a refund. I purchased an auto detail package. Could not reach the seller. After two weeks I contact Groupon "support". They said they would "pursue on my behalf". Two weeks later, still no response. I contacted Groupon again asking for a refund. They may have just as well laughed in my face. Once again they said they will "pursue on my behalf". They would give no indication of how or when I could get a refund. So much for dealing with Groupon. Please be aware that, if you have a problem with the seller, it's only the beginning of your problems. Groupon will stonewall you.

I have ordered many things from this website and never disappointed. The email updates about the sale items are great too because I know exactly what designers I like. Here's my issue I moved to another state and had an issue with another site and changing my address so I asked ideeli if they would change my address in their system. I was told to do it myself I did so and shortly after placed an order. Ideeli sent my order to my old address. They claimed they fixed it that day but according to the ups website it took 5 days for them to do the package was delivered to my old address. I informed them of their error one day after shipping. I have yet to get my order because it's "pending".

I tried to make a purchase using a 15% off offer. When I made the purchase, the percentage didn't come off my order. I tried to get someone at ideeli to fix it. Nobody seemed to read my emails. They cancelled the order. I've been going back and forth. As of today, a supervisor told me the best they would do is give me $15 off. Although I have the transcripts of the whole thing, and it was ideeli's fault that my percentage never came off, they will not honor their initial offer. This has been going on for weeks. The way they didn't handle this sucks! I would advise others to find other places to shop.

Whilst Groupon seems very attractive the deals are actually rarely as good as they seem. They don't check whether the organisations they work with have capacity to handle the volume of business they get from Groupon and often the deals which are claimed to be 70% off aren't really that, they are constructed by the companies in question so that actually you get what you pay for! That said some deals where what you're getting is very fixed eg 10 yoga sessions can be good.