Groupon

I'm staying away from ideeli. I had the same problem with ideeli as far as dress size. I bought and returned a dress 2 times because each time the dress fit giant on me. I received store credit twice, and lost money on shipping and handling each time. So I finally on 10/6/2010 bought a blazer/sweater, that also fit large on me, but I kept it because I didn't want to waste any more shipping money with ideeli.

I spent a total of $30 in shipping costs (for the returned items and the new sweater), for one large ugly sweater that cost $36. So it would have been better for me to buy the ugly sweater at retail price at a regular store in town, I would have tried it on and found out that it looks terrible on me.

In summary, it ended up costing me $66 to try on clothes from ideeli that in the end didn't work out for me. I kept the big ugly blazer because it was smarter to keep it than to whittle down my store credit further.

I have been using Groupon for quite a few years. Mostly for dining but have bought other goods too. For the most part they have great customer service if you have a problem with one of the merchants. The deals are pretty good but with the dining I have noticed the value is slipping. It used to be 50% off and that amount is getting shaved down a little bit. Most are now packaged as dinner for two which can be a little hard if your single. As for the merchandise, just know what you are buying and be price conscious.

Purchased an item for $250 and when I tried to use it, it turned out to be a piece of junk. I returned the item the next day. Few days later, I received an email that they had received my item and processing the refund and that I should receive my refund within 2-3 weeks, but most likely "faster". It has been over a month and I received no refund and no correspondance on when I can see my money back. I emailed them twice and all I got was a response from a Groupon Robot ( I kid you not, that's the signature) that they would contact me soon. Frustrated I dug out a well-hidden phone number for their customer service and decided to call them. I have been on hold for the last 60 mins ( no joke) as I am writing this and they are not picking up, just playing some annoying music. As soon as I get this return resolved I am cancelling my account with groupon.

I ordered a necklace from ideeli on 9/18/12. Received the item on 9/21/12 broken in half. Completely damaged. I contacted ideeli via *******@ideeli.com on 9/21/12 providing details regarding the damaged necklace. Ideeli sends an auto response stating the following: "Your question has been received. At ideeli, we pledge to respond to your issue or question within 24 hours. We’re proud that our typical customer service response time is under 4 business hours, so you can expect to hear from us within the same day." Ideeli claims they have business hours M-F and Sat. To date,(9/24/2012) I have not received a response. This company has very poor customer service. I will wait one more day for a response. If no response is received, I will have to take further action.

I've been back and forth with supposedly their customer service dpt to get a refund or even a credit for a service that I couldn't use; and the merchant wrote an e-mail per Groupon request stating that I never used their services; however they are still dragging their feet to provide me with a refund. It's so frustrating going back and forth with the same info as they don't seem to know what they are doing. Never again I'm using Groupon!

Groupon and there merchants are fraudulent and scam artists. They will take your money and you will not receive your merchandise. Buyer beware! Do not do business with Groupon or you will regret it. You have been warned!

They tell you that you can trade in a groupon, but then when you accidentally click on the trade in option and decide to revisit it later, they deny that you could ever trade in the groupon if you changed your mind!

Basically, once they get your money, everything else is out of their hands and there's no guarantee of any satisfaction or fulfillment of the product or service purchased.

Groupon is nothing but a two-bit middle man.

Ideeli has cool stuff, however I ordered 2 items and 1 shipped right away (3 weeks ago) and the other just shipped this week. We just moved into a new house and now that my item is finally shipping it is going to my old address. When I contacted Ideeli to update my shipping address for this item they said they could not change the address because the order has to go to the same address and the first part of the order already shipped! We have renters moving into our old house, so now I have to arrange to get my package when it comes in. And the jeans I got that shipped right away did not fit, so I returned them... so now I have a credit and I have not desire to buy anything. Do not recommend buying from them, the whole process and policies are a hassle.

The company refused to refund my purchase during COVID-19. I had to reach out to them 5-6 separate times and had been jerked around with every experience. Nothing was straightforward, they gave the same pre-written response every time. I had to request my refund due to the pandemic and being relocated on military orders. They were entirely apathetic towards my situation. I have had so much of my time wasted, and I am still frustrated that these crooks got away with it.

I purchased tickets for an event that actually still has tickets being sold. The terms stated I could not receive a refund until the day of the event. Turns out my daughter's grandmother is getting married the day of the event. Groupon has since advised that the terms actually mean a refund will be given IF the event is cancelled or rescheduled. I have advised them to donate to this cause http://www.youcaring.com/jonathan-calderon-*******#.VbUHlFzZTsw.facebook instead of keeping the $90.00, but the company has blocked me from their FB page and will no longer answer my emails. Shows how heartless they are. I don't even need a refund, but they could at least donate the money to help this child and his family as they battle cancer.

I think Groupon are ok for days out and experiences etc, but branching out into items is useless if they can not help when something is wrong. I bought some speakers and when they arrived they did not work. I sent them back expecting to receive a replacement only to hear nothing at all. I called them one week later and was told they would give me a refund but Groupon do not give replacements. Do not give replacements? I bought something that was faulty, why would I not get a replacement? What was worse, they no longer had them available on line so I couldn't even re-order. I sent back the faulty one, as far as I am concerned they should have made sure I got what I bought from them. I will not be buying any items off groupon again as its not worth the risk of it not working! Its crazy and completely floored!

Ideel needs to buck up on their QC. I have had 2 instance now with 1 having a defective good which they allowed me to keep. 2nd instance is sending wrong goods, in this case it is a luggage which I had to return and then wait for store credit to be processed before getting another one, in which case it would have been too late for my travels. I wish they would check their goods as it is a big inconvenience on top of getting store credits which I do not plan to use anymore. After this incidence, I think I am done and will plan to close my account.