Groupon

Bought a pair of Beats Solo, good thing I bought the warranty, but as soon as I received them they were broken. I sent them to the warranty company, CPS, took a month and a half for them to send me another pair. Those were all so messed up too, and then they said," oh we have to give you the money back but not the shipping or the tax, we couldn't fix them, but you can always buy another pair." Why would I buy another pair if the first two didn't work? Three strikes I'm out right? Just terrible buy the services I suppose, but not the merchandise or the warranty oh, because neither one works.

A fault in Groupin's website caused a duplicate purchase of some tickets and they have refused to make a refund. I am inclined to take it on the chin but their response was so unhelpful and bordering on aggressive that I am unable to leave it. When asked why they would not make the refund they made reference to the terms and conditions which, funnily enough, made no mention of what happens if there is a fault on their website. Would I make a purchase through group on again? No. They are quick to take your money but very reluctant to return it. Thank God I didn't make a big purchase like a trip or holiday. You can't trust them as far as you can throw them.

My family had a trip booked for the end of April to Kalahari, due to the pandemic Kalahari is closed. I logged into my account to cancel my trip and issue a refund to my credit card but groupon had already canceled my trip. However groupon is refusing me a refund and instead holding onto my money in the form of a credit on my account. The fine print state I am eligible for a full refund as long as I cancel 4 or more days prior to check in. I have contacted groupon and the absolutely refuse to issue the refund. Refused to escalate my case and let me speak to a supervisor. I am a single mom whose place of employment was closed by the state until further notice. I need that money back to help house and feed my family. This is wrong! Groupon please fix this. Their response "Unfortunately, this deal is no longer eligible for a refund to your original form of payment."

I purchased 2 mani pedi packages as a gift for the holidays, when we tried to schedule an appointment the merchant said they were closed for the next few weeks. I initiated a refund with Groupon the same day of purchase. Groupon issued Groupon bucks, when my credit card kept the $117.00 charge I inquired about the refund and was told it had to be in Groupon bucks. Not to mention the chat agent was kind of dismissive when I inquired about the cash reimbursement as opposed to the Groupon bucks. Long story short I'll never use Groupon again. The merchant wasn't faulty and then they kept my money zero stars, inconvenient, and poor customer service. Groupon bucks or not do they really think someone wants to trust the merchants featured or spend their money after that no thanks! Do better Groupon!

My review is more centered as consumer centric, I would give it 5 stars for that, but I deducted one star because I do understand how hard it is for businesses. Groupon provides excellent deals, fantastic for customers, but for businesses they almost get nothing, might as well consider it a free sample because after giving a 50% discount to the customer groupon takes another 25% of what is left over and the business keeps 25% or in some cases less if their discount was greater than 50% to start with.

I however have found out of this world deals on this website and will continue to use it as a consumer. I do try my best though to re-visit businesses I liked without groupons just to support the concept of groupon, you know, the whole point, getting to try new things without paying full price and if you like it, revisiting the business.

I try my best to support small business when I can.

Groupon used to be very a good website to get good deals and I have a been a very long term customer, but now they have changed their policies etc. it seems they are not able to handle the load with so many vendors and offers on their website.

The deals do not have all restrictions mentioned from their vendors and if their vendors don't honor the deals, also Groupon is no longer offering refunds or even groupon bucks back in these scenarios.

Seems they are on the brink of bankruptcy and they want to loot the most money they can by hook or crook.

Have used Groupon without any issues over the years HOWEVER my latest experience was an unmitigated disaster, the agents really could not care less. I attempted to purchase vehicle breakdown cover of the groupon site, however the voucher was not accepted by the merchant. After a long chat to someone overseas i was offered a refund and told to try again the next day! The whole fiasco was repeated the following day without any explanation offered. Bye Groupon, anothe lost customer.

Do not do business with this company! I was charged twice for a purchase and when I tried to speak with customer service on live chat they refused to refund my money or resolve the issue at all and the agent was very rude and ended the chat. I made 3 more attempts to contact customer service on live chat only to be treated very rudely and cut off each time. I am out 100.00 This company is a SCAM! STAY AWAY!

Great way to try out local venues at a discount. Several done; t work out but I'm happy that I paid a discounted rate for trying.

My only issue is the pile of Groupons that I purchased and never used My fault and not the company-I've learned to buy more prudently.

I've only had an issue with 2-3 of the deals I purchased; that was vendor related and not Groupon's fault. I received a credit for those purchases (vendor could not fulfill the deal or didn't answer the phone). Would have been nice to receive a regular cash/credit card refund but was happy to have a Groupon credit that I easily used quickly

I ve made a purchase from the Belgian branch of Groupon ( a toy for my nephew). As it was not delivered, I called the customer service. I was told that I had to wait 21 working days. After waiting and still not getting delivered, I called them again. This time, I was told that the legal delay for getting a refund (2 weeks in belgiumP) had expired. Now they are not even answering me emails. Groupon stole approx. 100 USD from me. I intend to sue them..