Groupon

I have not ordered a lot from them recently and thank god I have not. I got one email with a code for 20% off in November so I used it for two sets of boots. Of course one set of boots never came, out of stock. The other set came but I was overcharged. Then I ordered a set of towels from them and they only sent my half the set of 5 sets. I can't get thru to them before they run out of stock to make sure I get the rest of my order, I am over charged twice as of right now. There is no live chat feature available, no response to my emails even though they guarantee 24 hours. When I call the CS number *******719, they tell you to leave a message. Well I doubt I get a call back for that too.

I heard Groupon recently acquired them so maybe they are going thru a turnover. Bad for business though at the busiest time of year.

I have been a customer of Groupon for almost a year now. I always got good stuff from them. But of late their products are really bad. I was so excited when I received a car vacuum that I ordered. I decided to try it immediately just to find out that it does not work.
I also ordered a iphone 5 case, but when I received it was an iphone 4 case. What do I do with it? How can they be so careless while shipping things And above all it was an item that cannot be returned... FINAL SALE.
I was really disappointed

I purchased 5 tickets through Groupon and authorized them to charge my Paypal account, NOT my card on file. However, when I went to claim my tickets, I realized that I had 10 tickets. I went back to check and saw that Groupon charged BOTH my Paypal account AND my card on file at the exact same time. I have attempted to resolve this issue through both companies and both companies point to the "fine print" of no refunds. I was well aware of the fine print, but would assume it would apply to tickets that I actually purchased. Groupon's customer service (only available via chat) has been entirely unhelpful and one guy actually "hung up" on me! I will wait tomorrow to see if I can have someone call me to see if this can be resolved. I would highly suggest removing any cards on file from your account so this doesn't happen to you.

I ordered 2 dresses for my daughter's June wedding at the end of January. Received one, which was too large. Emailed to ask if 2nd dress could be shipped in smaller size, was told no, emailed again asking to cancel the second dress, as I was sure it would be too large, and I would definitely be returning, response: No. 2nd dress arrived over a month after 1st, was too large, so both returned. I was credited for one dress, but not the other. They were returned in the same box, with packing slips. I have contacted Ideel 4 times, and they keep telling me that I have my refund. They still owe me over 120$$! Do not do business with this company!

I paid for a water park tickets on groupon, planned my entire birthday trip around it.
When we arrived we realized about million other people bought their tickets on groupon - which meant hours of lines just to get in, not to talk about lines inside the park!
This made no sense- we decided not to spend our day waiting in line - but guess what? Group on have NO costumer support to call - you can only email them. Every 3-4 days some idiot writes back with a line that is not related to your issue - and you have to re explain your issue! At some point they even deactivated my account - by accident! Now they refuse to refund me - so that's $200 down the crapper! I can't believe they haven't been sued yet!

I am very unhappy with groupon for their refund policy, otherwise known as no refund. I purchased a groupon for services at a local studio called MetaBody. In the groupon they listed the classes and the locations of the Metabody Studios in Arizona. Groupon did not list the Metabody locations that offered each Yoga class or what times they were available. After purchasing the Metabody Groupon the schedule and locations available were not good at all. Groupon simply refuses to refund a lousy $20.00. I would be very cautious ordering anything from Groupon like the Metabody deal where open space or scheduling is involved in the deal. Terrible policy, terrible customer service from Groupon.

What a complete and total nightmare. The first Groupon I bought, the merchandise did not arrive and did not arrive. There is no Groupon customer service number that works. They do not respond in a timely fashion to emails. There was no phone number for the merchant and barely any email response from the merchant... and then, when I finally argued them into sending the merchandise, it was worth a very, very small fraction of what it was supposed to be. I will never do Groupon again.

I ordered two Google Nexus Tablets (for $300+) on 12/8/2013 as Christmas gifts. Groupon indicated that these would be delivered to my home no later than 12 days from the order date in plenty of time for Christmas. After frequently tracking my order and seeing "Awaiting fulfillment" I realized that I was not going to get these in time for Christmas. Instead, my kids got to open a corny Card that Groupon emailed to me with an apology for the delay and that they would be getting their tablets soon. On 1/10/2013, the tracking information no longer said "Awaiting Fulfillment", but rather says "Order Cancelled", meaning that without any notice to me Groupon has cancelled this order and has made no effort to contact me with any explanation or apology. I have purchased some cool things on Groupon in the past, but this is experience has ruined any chance that I will ever place another order.

Regarding trying to return a product from Groupon:

They finally sent me a return label for this one order after several emails, but refused on another order that was accidentally double ordered due to a bad internet connection.

"The only reason I said good(choices were only good or bad) is that they finally sent me an RMA and label to return 1 item that I did not receive in time. However, they didn't make it easy to return this, or any item. I am not sure that I will be back.

Returns are a part of sales, and should not be this difficult. Please Groupon, revisit your procedures on this issue. This experience is probably going to be my last one with your company unless you can show me that you have addressed this issue.

And, yes, I am posting this EVERYWHERE!

TERRIBLE. They have messed my order up 2/4 times!
I bought a food groupon and tried to use it, but they said I couldn't because it had already been used! I checked the website and it said it was already used. After about 2 weeks of back and forth with Groupon emails, I signed into my account and it said that my groupon had not be used! Groupon representatives never told me that they had fixed the error at all. There is a disconnect between their representatives and their website.

Most recently, I bought a two-pack of facial brushes, but only received ONE facial brush. Doesn't two-pack mean it comes with TWO? I definitely would not have paid $21 for ONE brush. I don't even know who to contact for help to figure this out.

After this, I will never use Groupon again. I've learned my lesson.