Groupon

I purchased a groupon for Air soft thousand round session. It was a surprise for my grandsons. They informed me several of their friends had been injuried playing this and they did not want to do it. Groupon states the amount you pay never expires. They do not make it clear that amount is only good at the company stated on the Groupon and is not good toward any other groupon purchase, as I felt I was led to believe. I think this company lacks integrity.

Ordered from Groupon, Not delivered... even if goods were over 6 days "on delivery-truck" of Fedex... all hiding behind COVID... where the Virus had/has nothing to do with it...
Refund only possible in useless Groupon-Dollars. I am left without the bought goods (and of course. The supplier was just out and couldn't replace...), and Groupon-Bucks I don't want...
NO service, lots of excuses, and hiding behind COVID... totally irrelevant.

If I could give them a negative number I would. I ordered something quite expensive, and when it arrived it didn't even work. When I called, I was treated horribly, was told I could pay to send broken item back, and they would refund me in about 5-6 weeks. Keep in mind now I don't have what I paid for, AND they are holding my money-nearly $600. To add insult to injury, they just really don't care if you are upset or inconvenienced.
If you are thinking of buying anything over $10, JUST DONT!

UPDATE: I called their customer service *******482, and they refunded the $129 to be credited to my cc in 10 days.

"SCAM ALERT!" Groupon sent me an offer labeled "John's Seattle Deals" for cleaning services, 3 hours for $129. I live 2 miles from Seattle. Small print says "valid only within 15 miles of *******" and I'm assuming ******* must be a Seattle zip code. Then the cleaning person called to ask for $25 extra to travel 70 miles. Why is Groupon sending me offers when I live 70 miles away from *******? Groupon knows my zip code, and they know I would have to pay extra. I live in a major city, and there are hundreds of cleaning services in Seattle. Then when I try to get a refund, the website says I have to cancel within 3 days. It's been 5 days, I finally have the time to cancel, and I'm out $129. I would rate Groupon.com -5 stars (negative [minus] 5 stars) for "SCAM ALERT."

The site has these countdown clocks on some deals showing the offers are 'limited time only'. I was tricked into buying a deal because I thought I was running out of time and didn't think it through well enough. But the day after buying the deal, the countdown was still up and ticking. They had surreptitiously added another day to the 'limited time' period of the deal. Old marketing trick and my mistake for falling for it, but still very shady in my opinion.

DON'T USE THEM!

Tried to make a purchase with gift card money and they demand a credit card even though no money will be put on it. Called customer service and had to wait a long time (how many things could they be doing? Must be all complaints). They force you to use one and then keep the information!

After you give them a card, they keep it and you cannot remove it on the website; you have to call them. They're obviously using your information.

DON'T give them credit cards! Stop them from doing this.

I have only used groupon once. I will probably never use it again after this. I found a great deal on adult coloring books, 4 for the price of 1. I put in my order and patiently waited for it to ship. Somehow the street name was input incorrectly (either my error or whatever), so my package was marked undeliverable and sent back to groupon. I contacted their customer service and was told that they do not reship items. Instead I have to wait 10 days for a refund so I could reorder the product. Problem is, the sale was only good for 3 days and the product sold out.

I ordered four items from Ideel before it went out of business--essentially that's what happened when Groupon took over. I spent lots and lots of money for clothes on this site but never again. Site is ridiculous for maneuving and the four items I ordered for a special vacation turned up weeks (or months) later and I couldn't find any way to send this stuff back. I contacted AE and refused to pay. Still not resolved, but why would someone buy a company and then put it out of business. Perhaps it was purchased by Donald Trump!

Horrible Company! At the begining they were good when they had a customer support line, but now they have none, so they can save money. They are a greedy deceitful company, with no high reguards for quality control or good customer service. They now hide behind the mask of the internet, so reaching out to them and getting a refund is nearly impossible, and takes (3) weeks or longer. Most of my Christmas items I ordered were "all" wrong & they basically shipped out whatever they wanted. 'Bait & Switch" and throw whatever in the box and ship it out. Extremely Poor... Customer Service! Don't throw your money away! :'(

I ordered a product, paid for it through Paypal. Received confirmation from Paypal, received confirmation of order from Groupon. 15 minutes later, Groupon send me an email, stating they have cancelled the order and has refunded the money. Why? That's all I wanted to know.
The agent told me to call and ask the bank. I told her I used paypal, she said I must of used a credit card. No, I didn't. She refused to even look. Then she disconnected our chat. I tried again, the next agent said it was a refusal from the credit card company and I should call them.
If paypal refused to pay them, it would have failed from the beginning, there would have been no need for a refund. All I wanted was an explanation, an honest explanation. Don't blame it on someone else. If you can't be honest with people, you shouldn't be in business.
To add to this, a Groupon rep closed my account.
This is a simple issue, I'd hate to see what would happen if someone ordered something expensive.

I purchased a air vent cleaning for $49 dollars. I put it on a credit card. I called the merchant for an appointment. They never showed or called. I call Groupon after seeing that it had been refunded on my Groupon account. Groupon said my card was declined and they didn't charge my credit card for the service. I get my September credit card statement and a $49 Groupon charge for August 18 is listed. They don't acknowledge the charge and claimed they never charged my account. They refuse to give me a refund and offer me $49 in "Groupon Bucks" instead. I don't know what "card" they claim to use but it didn't exist. They charged my card and i have proof. My credit card company is fighting this. DON'T USE GROUPON! They are fraudulent and will take your money and hid being a bunch of lies! You've been warned.

I purchased tickets through Groupon and nvr received my tickets the day of the game I went to event with and email I received from Groupon/vivid that only had 1 ticket info and it was invalid when scanned. This was a boys day out with my 3 small grandsons that was excited to be going to their 1st professional basketball game, so I'm stuck looking stupid and I couldn't disappoint them so I had to come out of pocket of $100 plus just to get us into game... Now I'm having a hard time from Groupon getting a refund even though Vivid confirmed with me that they refunded Groupon...I will never use your service again... If I could give zero stars I would *******

If you can't trust the groupon facts... you can't trust the groupon specials.
It's simple. Customer service sucks. When I pointed out that the Groupon Facts were incorrect, and referred them to studies done by professors at US Universities to confirm this, Claire Miller, a customer service rep argued with me and told me that they were right and I was wrong. I sent her proof and rather than considering my email or checking the info to verify it or sending it to management, she single handed dismissed me which indicates a complete lack of integrity. I have to believe that they train their reps and therefore she was acting the way the company wanted... to totally dismiss a customer.