I sent groupon several e-mails about an offer that I found had terrible reviews, most mentioning groupon, after I received a gift of the item from my son. I had sent the offering company an e-mail and never received a reply.
Each e-mail to groupon got me the same reply that showed they had not red the e-mail, just generated an automated reply. I just wanted them to look at the reviews for printerpix on the web --- i sent them links --- and remove it from their offering.
Due to the fact that I recently relocated and was unable to use a Groupon, I asked for a refund. I was informed that I would not get one and that I could just give my groupon to someone else. Instead of just giving me Groupon Bucks, which I would most definitely use and than some, they have decided that losing a customer is more important to them. I will buy products and activities via Travelzoo now!
Groupon used to have prompt, english speaking and understandable customer reps. Now I can barely understand what they are trying to communicate, and when I can, it is totally unrelatable to the situation at hand. Closing my Groupon account today.
I bought a group on I could not use. I was fine with them not giving me a refund but why not credit. If the group on where to expire i would get credit so why not right away. The don; t lose money giving me credit so what make me wait for the group on to expire to get it? All that does is just piss off the customer.
The brain thought behind that makes me think the government is running thing over there. I will wait to get that credit and it well be the last money I spend with them. Not like the are the only one's selling this kind of stuff.
I have purchased many things with groupon and had no issues. But the one time I did it was awful. I bought tickets to an event an hour before the event my vouchers just won't load onto my app they were not there. Online chat live is all they offer on the weekend was no help an hour later no tickets no event and no refund. It was a final sale. So FYI don't purchase tickets on groupon. They will not help you in anyway.
Groupon has become cheats, thieves, crooks and can't be trusted at all. I made a purchase at a specific price and they are billing me more than the purchase price and the have no interest or care at all. I cancelled my membership and suggest you do they same before they screw you next.
Groupon does not deliver on what you purchase! I bought Groupon LIVE/Event tickets and paid for more expensive option to sit in sections 1-3. They gave me Section 4! Then they "resolved" my complaint by changing my seats to Section 8! I paid Groupon almost double per seat than what I would've paid had I bought directly through Ticketmaster! Fraud! Stay away from this HORRIBLE ONLINE company! Never again!
This company does not care about who is buying a coupon or who is selling it. They want a company to cut their prices in half for a customer looking for rock bottom prices who has no loyalty to that store or a service so more than likely that customer will not be a repeat customer. Just beware a company can not cut their prices in half, pay Groupon and make a profit. Someone has to loose.
I purchases a groupon voucher that had an advertised value of $139.99. When I went to redeem the voucher 2 days later the redemption value was $109. After 2 months of calling and emailing groupon and the website for the voucher, I was told that nothing could/would be done.
I am very disappointed to learn that groupon participates in false advertising.
We were very particular and meticulous when shopping around and when choosing Groupon we are 100% certain our bill would be in CAD (it said it would), and we got charged in USD; big difference. We contacted them and they said since we were already billed, there's nothing they will do.
Criminal.
Never again.
I tried some coupons saying first month free like abc mouse. I tried it. I didnt get any Confirmation, then I thought its not working then after 5 months I checked by card information and every month they are charging me, shocked Luckily I got 3months money back. So be careful while trying.
Purchased a pair of boots. Took 1 month to receive. Did not like at all. Returned immediately and then took another month to receive a credit. Now I am forced after 2 months to purchase another item with my credit. Which will take another month to receive. I will NEVER order another thing from this site. There are many other designer discount sites that process you order in a timely fashion as well as your returns. And many offer a credit to your card. Do not order from this site!
I bought a groupon for a local vendor for services. 5 days after purchase, I called to make my appointment... 10 weeks out! They were booking 10 weeks out! I didn't need the service 2 1/2 months from now and couldn't use it. I called Groupon to cancel... "too bad so sad." So now I am stuck w/ a $100 investment I can't use. Will never order another thing from Groupon!
Don't waste your time. I used to LOVE Groupon and would buy stuff here all the time.
Except now. They've changed a lot. And the customer service sucks. I've been trying to get my issue resolved for over a week and they just keep giving me the run around asking me for the same information I've been giving to them since day one. It's completely ridiculous and now they've also stolen my money!
STAY AWAY FROM GROUPON!
I bought a watch. Almost 4 weeks go by and I said I never received it. They offer me a refund or groupon bucks. I take the groupon bucks and order another watch. I wait 8 weeks hoping it will arrive. After 8 weeks I gave up and wanted a refund. They cant offer a refund to me as it has been too long! Only option is groupon bucks that I dont want. This is a scam company. Dont give them your money! Now I have a boatload of groupon bucks that I dont want. I also do not want to buy anything from these con artists. I wish i could put their groupon bucks where the sun dont shine. Beware!
Multiple times I have spent alot of money on Groupon for a savings I can never get because of the restrictions that prevent me from getting the benefit by the restaurant, Marmalade specifically. I've wasted alot of money for nothing.
I booked a hotel on 04/30/2023 for $265.95, I call the hotel in north carolina on 05/22/23 they never gotten my reservation because groupon! Never sent my information. $265.95 gone! And they telling me I can't get a refund. I'll never use them again and recommend nobody uses them.
I get a lot of great local and national deals from Groupon. Some people complained that many of the products were not good quality. I always check the review of a product on Amazon or Yelp before buying from Groupon. Groupon's customer service is the best. Whenever I have a problem and I email them, I first get their prepared form letter reply. But when I reply with the details of my problem, I always get a more personal response with either a credit or refund... even for an item that is a non-returnable item. If you have a valid reason for asking for a refund, they will always give you a refund.
I ordered an e-cigarette package on the 2nd July, was told it would arrive within 7 working days. It is now the 30th July almost a MONTH later and there is still no product. I have been in contact with the complaints team throughout this month who at first lied to me and told me it should be there "in the next few days" (I heard this a lot), however they have now told me that they have absolutely no idea when it will come as they didn't bother to track the package so it may not arrive, and will not send another. When I asked if there was any update with it 7 days later, I got a sarcastic reply which read "it appears you didn't read my previous email"... yes I did, I wanted more info! Best not to use this company as this isn't the first time it has ended in disappointment with me.
Have only had limited experience with groupon in the restaurant area for one half off coupons and once it was a bonafide half off excellent experience and another time the advertiser put limitations on the times and dates they did not have stated in the initial details, but this was not the fault of groupon and I didn't even think to report them.
Overview
Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Leslee,
Thanks for sharing your feedback. I'm very to sorry to hear that you're feeling this way about your most recent ideeli order. We try to make the shopping process as transparent as possible by listing the shipping window for all items on the individual item pages during the sale, and also on your order confirmation. According to our records, your order was shipped within the stated shipping window as promised. It is also our standard policy to accept returns for store credit only. We credit your ideeli account as soon as we can after we receive the merchandise back in our warehouse. As such, your order was credited within the standard 10 business days of receipt at our facilities. We apologize if any of this was initially unclear to you, and do encourage you to reach out to us at support@ideeli.com if you have any further questions or concerns at all. Thank you, again, for taking the time to share your feedback on this forum, and for being a part of ideeli.
Best,
Jason Faria
Customer Service Manager