Overview
Guest Reservations has a rating of 1.7 stars from 1,172 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Guest Reservations most frequently mention credit card, customer service and third party. Guest Reservations ranks 446th among Hotels sites.
Instant Feedback
Update: June 25th
The hotel, made a mistake and charged me, they have credited me back. 😊
As for this company…. Finally after I had to send 3 different emails and I actually send one to their lawyer today, (which is on their website) not sure if that helped, but I finally got a response. From the upfront cost of $502.94 for two nights they finally credited me back $249.45 because I only stayed 1 night. So their fee was $80.
My BEST advice, make sure you READ what site you are booking on! Always book directly with Hotel!
June 19th
I booked and with minutes tried to cancel because I used this service by mistake. It's deceiving looking like you're the hotel, but you're not.
She wouldn't help, she wouldn't get her supervisor. She said if I want to cancel. I'd have to call and cancel via the hotel.
I arrived, hotel. Reservation was there.
I had two nights booked, but my meeting got changed and only needed 1 night.
I went to check out early and the hotel accommodated no problem. They gave me a receipt. I thought this is good. I was only charged 1 night.
Then I decided to check my CC. I was charged $502.97 via this website. Plus charged by the Hotel another $180.00.
I paid $700 for 1 night! 😔😔😔😔
I want my money back!
I have sent a customer service request to this company. Nothing yet and they are supposed be 24/7.
If you correct my refund quickly, I will rewrite my review!
It's ridiculous that they can over charge so much just for using this third party online booking system. Cost me almost 100 bucks more just because I booked online with guest reservations and not over the phone with my hotel.
Hi Jaycie, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at customercare@guestreservations.com to help resolve your concern. Thank you.
Booked in for a 3 night dog friendly w/e break, accommodation was excellent, staff & service were 1st class as was the food.
Our Miniature Dachshund Bobby was made very welcome, would defiantly stay there again,nice to have ample car parking facilities & a ideal location to explore North Wales & the surrounding areas.
Blood in the bathrooms, nothing worked the pool, fire pit, rude front desk. They offered no comp for this. My grandchildren soo disappointed about the pool. I have stayed there on many occasions place is going down hill.
Hi Yvette, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at customercare@guestreservations.com to help resolve your concern. Thank you.
If you Google Hampton Inn they show up as Hampton Inn reservations looks totally legit click on a room for $125 go through their booking process nothing on that really shows their fees. After you book I was charged $193 for my room and $103 for guest service fees. For a total of $296. $296 for room advertised for $125 and also said I could change room reservation which I didn't need to but the confirmation said it was non-refundable so I don't know where that changed but it seems to be a problem with everybody if you try to contact them you will get the same canned letter that you see everybody else getting on the better business bureau website. They do nothing to try to fix any of it and shame on Google that they can't find an algorithm that weeds out websites with so many complaints this website was the first one that popped up looking like Hampton Inn reservation site
Hi Gil, we are sorry you had this experience. Just like when you book through a hotel directly, Guest Reservations must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we are able to offer 24/7 customer support and operate as an independent travel network. Guest Reservations conspicuously discloses all fees and taxes on its checkout summary webpage, asking customers to check a box acknowledging these before they enter their payment information. Despite our transparency, we remain concerned about your experience. Please provide us your reservation # and the email address used at purchase and we will respond with the next steps. Thank you.
The site cleverly masquerades as a pop-up when searching for a specific property. Sorry I fell for it ….prices and policies were NOT clearly disclosed prior to booking.Booked with the hotel for less…..
Extortionate fees are hidden and charged only after you have processed the payment through your credit card! Guest reservations do not mention these charges at all until it is too late. How this company are allowed to legally trade is beyond comprehension. Avoid like the plague!
Hi Gary, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at customercare@guestreservations.com to help resolve your concern. Thank you.
We stayed in Simi Valley, Ca. Never again. Bureau looked like it was bought at a garage sale. Wall was scarred to almost the wood. The bathroom door and frame needed painted. One little bar of soap. No shampoo. Continental Breakfast consisted of coffee tea hot chocolate, and granola bars. Granola bars, really? Desk help were cordial not really friendly.
Hi Gail, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at customercare@guestreservations.com to help resolve your concern. Thank you.
Disgraceful. This hotel cancelled with only two days notice a big booking for a non political gathering of gentle learned people meeting to discuss innovative ideas for modern life. The group was not party political nor affiliated with any particular cause. They were of no particular belief or slant. People had booked flights, trains, babysitters, work cover, dog care, etc. Organizers had spent large sums printing and publishing relevant materials. Families made arrangements to see each other. Speakers turned down other bookings. The attendees would have been an asset to the hotel and the area. What a wicked thing to do for no reason.
Hi Susan,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Firs of all the tv in the room was tiny second the elevator is very bad stops automatically on the second floor very small then there was a roach in the mine fridge that by the way was filthy the pool is as deep as for a toddler the hotel dose not have a restaurant the receptionist was like you can find somewhere around to eat the room smelled no space by the pool area not worth the price honestly
Hi Angela, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at customercare@guestreservations.com to help resolve your concern. Thank you.
Using Guest Reservations is like getting robbed on a street corner. They add undocumented fees. Impossible to add, change or cancel a reservation without incurring additional charges. Customer service statement "Guest Reservations customers enjoy exclusive deals and member rates, industry-leading customer support, and a wide selection of over 100,000+ hotels. Any issues with ordering can be resolved by their Customer Care team 24/7." is a total sham. Avoid this company at all costs! Lost $300 plus using this company to book hotel in Sioux Falls SD in October of 2013. See company responses to negative reviews.
Another thing to look at is their review stats. Half to 5 star ratings refer to the hotel or room not Guest Reservations services. And then there a a multitude of 5 star ratings with 5 words or fewer results. "Great", "Easy as 123", "Efficient", "Easy to use", all verified users! Stinks to high heaven!
Hi William,
We are sorry to hear that there was an error with your booking and want you to know that we understand how frustrating it can be to have plans disrupted and that we want to make things right for you.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Do not be fooled in to using this company. This is a third-party, sadly legal, con-trick. They will take your money, add a huge fee, and then claim that your reservation is neither changeable or reimbursable when, in fact, they made it on Booking.com and it is completely reimbursable. Use legitimate websites or the hotel directly.
Hi Steve, Guest ReservationsTM is an independent travel network, offering reservations and exclusive deals for more than 100,000 hotels throughout the world. We understand that you were surprised to learn that Guest Reservations is not affiliated with the hotel where you made your reservation. We are sorry to learn of this misunderstanding. Guest Reservations tries to be as transparent as possible in disclosing that it is an independent travel network, which is not affiliated with any hotel. We would like to contact you directly to help with your concerns. To keep your information secure, please send us a message with your reservation # and email address used at purchase and we will respond with next steps. Thank you.
Do not book through this site! They are deceptive in their pricing. We were quoted $110 per room (2 rooms total) and ended up paying over $300! Absolutely horrible. We thought we were booking through the hotel website and didn't see the ridiculous hidden charges until after booking. Of course, there is no cancellation or refund. You can guarantee I will be sharing this experience with all of my followers, friends, and family.
Hi C W.,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
We paid $119 in 'taxes and service fees' for $191 spent on room cost. You do the math. These people are criminals and I hope they go out of business asap and do prison time as well where they can get taxed really good.
Hi Marty, we are sorry you had this experience. Just like when you book through a hotel directly, Guest Reservations must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we are able to offer 24/7 customer support and operate as an independent travel network. Guest Reservations conspicuously discloses all fees and taxes on its checkout summary webpage, asking customers to check a box acknowledging these before they enter their payment information. Despite our transparency, we remain concerned about your experience. Please provide us your reservation # and the email address used at purchase and we will respond with the next steps. Thank you.
The hotel was a big disappointment from what you view online. Rates were higher than quoted online. Confirmation # given meant nothing. Bathroom was nasty (tub & sink). Shower water pressure was just a stream, you barely had enough water. Went to indoor pool and the water was "green", looked like something from a scary movie. No room service at all. Had two towels for 4 guests in the room. Only good thing was the breakfast. Would not recommend this location (910 West I-20 - Midland, TX.
Hi Cynthia,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Avoid at all costs. Completely dishonest and immoral people. They're absolute liars who deserve to be shutdown. They use a multitude of affiliate names that appear to be named organizations and then tack on an exorbitant amount of fees in excess of 50% of the advertised price. Avoid at all costs. -12 stars.
Hi Rami,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
The carpet was black with dirt. The continental breakfast consisted of toast and cereal. No coffee maker or alarm clock in our room. The refrigerator did not work and there were roaches in the hallways. I asked one of the staff for some towels and she could not speak English so she did nothing to help me. Worst money I've ever spent at any Wyndham motel. I made my reservations thru Wyndham so I didn't review this motel, but I will in the future if I stay ant any other of their motels. The guy I assume who was the manager was outside looking up at the rooms with balconies, for what I sure do not know, but he was out there every evening. Overall rating -10
Hi Warren,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
For a recent hotel booking in Rotterdam I was charged an extra 40% above the hotel rate for this booking service which is completely unjustified. The name is deceptive as you think you are using the hotel's own reservation site. They did offer a small goodwill refund but I am £80 out of pocket after paying a hotel bill of 235 euros.
Hi Andrew, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at customercare@guestreservations.com to help resolve your concern. Thank you.
Yes, you can get a good price for a nights stay. BUT AT WHAT COST? No breakfast, no cable, spotting WiFi with no internet, non working hair dryers. Disgusting tub/shower, no cups, no wash clothes. Not a useable pool/hot tub. Fitness room closed. Ice machine unplugged full of dirt. No maid service for our 4 day stay. Absolutely horrible pillows. We reserved and pre-paid for 2 rooms on internet from website, so couldn't cancel. Inaccurate web description. Rating does not reflect this property!
Hi J A., your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at customercare@guestreservations.com to help resolve your concern. Thank you.
I accidentally booked through this business. I wasn't watching well and it was the first thing to come up on the internet. What a scam. $450 in service fees. Also, we had to cancel due to illness and they won't give me a refund. I am out $1,500. Be careful. Book directly with a hotel. A bunch of scammers.
Hi Rosemarie,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Guest Reservations is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
GuestReservations.com has a high customer satisfaction rate. Guest Reservations is one of the most trusted platforms for online hotel reservations. To read verified Guest Reservations reviews, see below.
Is GuestReservations.com Legit?
Yes, Guest Reservations is a safe and legitimate source of online hotel reservations. Since 2016, Guest Reservations has made hotel reservations more accessible – helping millions of travelers book hotel rooms online. Guest Reservations customers enjoy exclusive deals and member rates, industry-leading customer support, and a wide selection of over 100,000+ hotels. Any issues with ordering can be resolved by their Customer Care team 24/7.
Guest Reservations Customer Support:
Need help with a booking? Guest Reservations leads by example with industry-leading customer service. Guest Reservations' Customer Care team is available 24 hours per day, 7 days per week. Call (855) 470-1527 to help with your order. You can also visit their website at www.guestreservations.com to manage your booking online.
Business Highlights
- Exclusive Hotel Deals
- High Customer Rating: 4.5/5 Stars
- Industry-leading Customer Support
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi D M., your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at customercare@guestreservations.com to help resolve your concern. Thank you.