Guest Reservations

Booked a hotel room on 07-29-23. Booked through Guest Reservations website. This website hides the fees they charge below the "Complete Reservation" button. So, unless you happen to scroll to the bottom of the page, and carefully read the fine print, you'll accept their ridiculously one-sided terms and conditions, fees, and no refund policy.
Stay away! Warn your friends. Do not support businesses like IHG that partner with these thieves.

Unfriendly staff, not very clean, no restaurant, food quality not particularly good - I would definitely not stay here again.

They imitate the hotel website you are trying to use and charge extra fees AFTER booking. Is this fraud? It should be. After more than 20 years of using the internet I have never fallen for a scam. Well guest reservations dot com Congratulations you tricked me.

How do they do this? Let's say you a searching on google to book a room with Hilton. The very first search result will appear and look something like "https/:Hilton.guest reservations.com". Looking at this you would think you are on the Hilton website to book a reservation, but beware for you have fallen for the scam already. Take my advice and never book online, simply call the hotel directly so you can avoid this fraudulent website.

Went to the Hilton site to book a room for 3 nights in June, it took me to a Guest Reservations website. Promised the best rate... When going to check out, I noticed the taxes and fees were $494.00 for a 3 night hotel stay! Clicked on the info tag and this popped up:
"Tax recovery charges and service fees" includes all applicable taxes, including any hotel taxes, and an additional service fee for servicing your reservation. By charging a service fee, we are able to offer 24/7 customer support and operate as an independent travel network."
Went to Expedia, got the same room for $1.00 more per night, but the Taxes and Service fees were only $180.75. So Guest Reservations wanted $313.25 more to "manage" my 3 day hotel booking.

Guest reservations seriously and intentionally misrepresents their services. Although they advertise cancellation, they, in fact, do not provide refunds, cancellations, or date changes. They also tack on a hidden service fee in excess of $100. In my case, my "cancellation fee" is the entire amount of the reservation and hidden service fees, which comes to more than $350. I got nowhere with the customer service representative, who assured that all of this was legal. I asked to speak to a manager but was told that they were all on other lines.

Tried to cancel a reservation 5 minutes after finding out they tacked on a $73.74 fee. Was told they could for $147.00. Heard a lot of laughing in the background. I'd like to think that this is just a one-time thing. My guess is it isn't--Beware if you use this service.

Wife and I booked a hotel stay through this site. Was drawn in by the discount prices but ended up paying a 100.27$ service fee basically to use their website. Because is was so close to 100$ we assumed it was a deposit but it was not. We received the email confirmation (the day after our stay) so I called up the company to get an answer as to why the service fee was so large and they listed a long drawn out answer that basically amounted to because we decided to. I asked point blank " so basically you charged us a 100$ to use your website" and the customer service agent meekly replied "yes". I asked if there is anything we could do and he said "nothing on their end". Please save yourself the hassle and do not book with this company.

Poor customer service. Treatment of employees to clients is not fare. We paid for additional bed but until now 7:19pm, requests not provided. (Message sent since 3pm). No towels, incomplete toiletries, no complimentary water (delivered but upon request).

Rip off. A bunch of hidden cost were not disclosed. I was on the hotels wed site and clicked to go to another page and ended on their site. They charged me $136 and the hotel another $65

I was using this hotel with 2 other girlfriends for a wedding. We were coming from different provinces at different times. I arrived before the others and upon arrival did not have a credit card to use for check in. I asked if I could use debit and they said yes but that there would be a 300 dollar charge added for using debit... 300 dollars... are you kidding me? Maybe 50 I could see but 300... this is absolutely ridiculous. I refused to pay this so ended up having to wait in the lobby for my girlfriends for 3 hours. Terrible terrible service and there was nothing they could do to help.

Do not use this company. As soon as you enter your credit card information you see all sorts of fees that were previously hidden. But by then it's too late. I didn't confirm the reservation - I actually exited the window as soon as I saw the price jump - and they charged me anyway. Absolute fraud.

I was in a rush to make two hotel bookings for other people. Accidentally one of the bookings was made for the wrong weekend. I thought I had navigated to the actual hotels website, but it was deceptively run by guest reservations. I called the number on the site immediately after booking and it was not in service. I tried reaching them via Facebook, messaging does not work. After more online digging I did find a number that worked. Despite calling within 5 minutes of making the mistake, they refused to change or cancel the booking. I selected cancel booking in the email but it still said no refund. I contacted the hotel and they said they will not receive any money because it was booked. Absolutely disgusting customer service policies designed strictly to benefit and trick customers out of their money. There is also exorbitant fees added to the rate shown. Stay away!

Booked this hotel through a third-party website and was paid in full, the hotel charged me for two more nights, and will not give me my money back. Also, there's a lot of mold in the hotel. I don't advise staying here there's many choices when visiting the coast.

Stayed one night. Door would not close unless you slammed it. Obviously a safety concern. We could see into the hallway from inside the door on the left side. Could not believe it. Could hear the guests in the next room through attaching door. So that has not been maintained. Wires exposed on air conditioner on right side. Can you say fire hazard. Hotel used to be nice just now a dirty old place.

I googled hotels in Augusta Ks. A list of hotels was shown. I saw Comfort Inn and clicked on what I thought was the comfort webpage. I found a room for $96 per night. I booked 2 nights. Total $193. When got the receipt there was a $111 service and handling charge. I called to cancel and recieve a refund immediatly. They said it is non refundable. I am filing a dispute on my card. This is a scam site that mimicks Comfort Inn. Scam!Scam!

Staff not competent when asked for jacuzzi to be hot. Pool was dirty, beer bottles and people with their shoes and clothes in the spa. No rules. Very disappointed as my friend took me for my birthday. Hotel was cheap but quality was terrible.

This hotel is advertised as a privately owned, cute, local inn with a restaurant. It was very confusing when I arrived at the address to see a very old Best Western, with no evidence of it ever being locally owned. I had a pretty normal experience as you would any motel, but was very disappointed due to the advertised hotel not at all being what I experienced. Some major issues I had included breakfast mostly being room temperature (milk, especially), the pool was freezing and actually felt like the AC was being blasted into the room, the TV was a Roku but was not logged into any account (you had to buy a subscription to HBO, netflix, etc. to watch anything), and most of the common areas were dirty (elevator, lobby, breakfast area). I would not stay there again. I would recommend booking directly with the hotel if you chose to, though, as I did not experience the added fees others did by doing so.

We stayed for 2 nights. Everything a little substandard. Ie complimentary coffee tea in Lobby but no muffins etc. coffee with meal more than the meal. Lighting in room and bathroom very dim. Bed not comfortable and pillows small. The room was large. Staff generally ok but not excited to be overly helpful. Room didn't update new cups on second day. I'm comparing this to the Comfort Inn in Buffalo and just rated it 5 stars.