Guest Reservations

I was in a rush and thought I was on the hotel website with their service charge I paid an extra $20 than if I would have booked directly on the hotel website

Hello,

I find the additional £32.27 you have charged to my credit card to be the height of sharp practice. At the time of booking, the price clearly quoted was £57. I even called the Holiday Inn Express in Stansted to see if they could match the price. They could not, as their price was £63. I then booked the hotel on a clear understanding that you were charging me £57. I would like you to refund to my credit card the additional £32.27 that was not evident online at the time of booking.

Please expedite my refund request forthwith. If I do not hear from you within 72 hours, I will take further steps to ensure the return of the money you have unlawfully deducted from my credit card.

I attach a picture of your duplicitous advertising, showing the £57 Rate

Thank you

Wendy Lewis

Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: *******@hotelvalues.com

Date: 28/01/2020 15:40 (GMT+00:00)

To: *******@hotmail.com

Subject: Guest Reservations - Reservation Confirmation #R*******306

We just stayed at 6717 sara circle rooms were very clean pool was at our back door, beach very close, restraunts close by everything was excellent

The staff was very polite and helpfull specially on the front desk.it was a nice stay neat and clean surroundings.

This is the only online boking site which charges 50% taxes and fees on your booking! And it doesnt say so until you actually book the room. This is very illegal, and completely crazy, they charge you double for the room services which is already included in the room price. They will not admit to this FRAUD! Why should they, as long as they can get away with it and they surely are! DONT BOOK ON GUEST RESERVATIONS
Un 4 Sun US$132.14
Jun 5 Mon US$132.14
Jun 6 Tue US$132.14
SubtotalUS$396.42
Tax Recovery Charges & Service Fees (See Details Below)US$162.15
Amount PaidUS$558.57
CC Disclaimer - This payment will be processed in the United States and will appear on your statement as "cci*Hotel Res".
Terms - By booking this reservation you have accepted the Terms and Conditions.
*This charge includes the estimated amount we pay the hotel for occupancy related taxes owed by the hotel and any amounts charged to us for resort fees, cleaning fees, and other fees. The balance of the charge is a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services which varies based on factors such as location, the amount, and how you booked.
CANCELLATION POLICY
Each room in this reservation is subject to the following cancellation policy: This reservation is non-refundable. There is no refund for no-shows or early checkouts.
Need Help with Your Reservation?
US toll-free 1 *******200
International 1 *******646
Booking Ref. # WP8WGV
Guest Reservations

They charge significantly more than the hotel website with hidden resort fees and taxes that add up to the cost of an additional night's stay.

Shocking site amends dates n has awful cancellation policy. Takes your money n then doesn't want to know …. Don't use!

Went to the website thinking it was the hotel site and it wasn't. Didn't have the opportunity to see the full charges before hitting the confirm button. Once you hit it you get the full bill. There's huge fees added that nowhere in the booking process is explained. Could have gotten it a lot cheaper on the actual hotel site. Steer clear of this website. They will not allow you to cancel after you figure out you have been scammed either. Horrible! I would give zero stars if I could.

Does no good to call. They will tell you you can't cancel per the hotel policy. I talked to the hotel and they told me I could still cancel and if guestreservations.com told me I couldn't they were lying. I told the person that when I called them and then she said I could cancel but I won't get my money back. What good does that do? This place is a bunch of scammers. Please pay attention when you reserve a hotel and don't let them scam you. Call the hotel directly. It's too easy these days for other companies to spoof websites and make you believe they are the real deal.

The cancelation policy ends one day before the booking, so good luck modifying or canceling your booking even 1 second after the reservation.

Absolutely a scam. They have bought domain names with the names of various hotels. For example, I wanted to book with the Holiday Inn Tewksbury. I clicked on "https://holidayinntewksbury.guestreservation.com" which LOOKs like the hotel's sight. (See how well "guestreservations" goes with the hotel name?) That's how they get you. Having thought I was dealing directly with the hotel, I forgot to pay attention. The reservation process seems normal except they indicate that you can only get the quoted rate if you pay in advance. They also put up a timer saying the rate will expire in 10 minutes (should have been a clue) Off to the side where you won't notice they put the actual charges in small font. At the bottom they put "Tax Recovery Charges and Service Fees" In my case an incredible $275. I went back and checked the booking on Expedia. Same rate and the taxes were $85. So they just blithely charge an extra $200 in a place where you won't notice. The confirmation e-mail puts the charge much more prominently, so I noticed immediately. I called to get the charge refunded. Their phone system does not offer a way to get to a person. In desperation I tried hitting "0". That got me an operator. They gave me the run around for 10 minutes and then said they could refund the charges. However the policy required I pay for one night plus taxes and service fees for... you guessed it... $200. Not a damn thing I can do about it. So basically they fool you into giving them $200 and laugh all the way to the bank. Completely legitimate and at the same time a completely unscrupulous scam.

Absolutely a scam, stay away! Charges you 40% service fee! Customer service line took 1 Hour, then they hung up on me. Pure fraud!

Refuses to refund even 5 MINUTES after reservation. Charged well over $200 extra to book through them vs. direct. Immoral, heartless thieves.