HalloweenCostumes

That Dorothy dresses I bought for my three granddaughters are gorgeous & authentic along with the red sequin heels, I am sure they will love them!

Amazing costume, great quality and fits great. Lots of sizes for even person. Some costume I've never seen before any where else

This company goes above and beyond between their merchandise and customer service both! I was really happy with the selection of merchandise listed.

Great costumes easy ordering good pricing and quick delivery I have ordered several items great company

The murder mystery party I picked the nun character. The costume is great just as described. Love it

I bought a pug mask and it took one day for it. To be delivered it was so good. My son loved It and I did not expect it to be so great

Avoid HalloweenCostumes.com. As a first-time customer, I wanted to try this company's line of costumes and ordered several. Their costumes are poorly made, the accessory pieces do not look quality/authentic, and it is not remotely worth the price, especially the higher-end costumes.

Worse, HalloweenCostumes.com return policies and customer service are deceptive and dishonest.
First, check out the return policy. They will not refund your purchase. You can only get store credit (FunBucks) or a significantly reduced cash refund (after an 18% restocking fee).

My actual experience was even worse. I made a large, multi-costume $935.00 order #******* (my first) and promptly returned a portion of that order for a FunBucks store credit of $389.57 on November 20,2020. Without any notice or explanation my credit was "adjusted " down by $189.63 on Dec 11,2020. Everything I returned was complete, unworn, and in original packaging. When I inquired, HalloweenCostumes. Com claimed a cheap chest piece on one costume was missing and that justified denying credit on the entire costume (coincidentally, the most expensive costume). That is simply false, as all pieces (including that cheap accessory) were returned in original package. Multiple emails to the company were disregarded and met with a cursory reply that the company will do nothing to restore the $189.63 credit, or any portion thereof (which would still be stuck in store credit FunBucks). I an age of online shopping (and returns), I have never experienced or imagined such poor policies and customer service. I have also never written or published a negative review about any company. This is a first for me, but my experience suggests buyers should avoid this company and work with companies with normal return and customer service policies.

I ordered an Abominable Snowman (Bumble) suit for Halloween and when I got it, it was NOT white! It was a noticeable light blue! That's not what it showed on the site, and the description did not say it was light blue, nor did it say it was not white. Who has ever seen a light blue snowman? I also ordered some light blue gloves because Bumble has blue hands, but the gloves would not stay on! They slipped off very easily, and I have large hands. I called Customer Service and the nice lady said I could return both items as defective, and I would be reimbursed the FULL amount I paid, including refunding the S/H, sales tax, and that I would NOT be charged a RESTOCK FEE (she checked with someone on that). I returned the items but when I got my VISA Statement I was not refunded the S/H and I was NOT refunded the sales tax I paid. How can this company keep WA State Sales Tax when there was no net purchase? Also, when I called back and spoke with a Manager, he refused to refund the remaining amount, saying they were going to keep my tax paid and SH as part of a restocking fee. I will be reporting this to the WA Dept. of Revenue, etc.

I love this sweater. Wonderfully comfy and warm, a great size and the perfect image for Halloween. A must have

Bought costume and decorations. All excellent. Great customer service. Will be getting more decorations

My onesie is super high quality and there was so many to choose from, customer service was also fast and very nice and solved my issue with shipping

I literally got the worst customer service from them. Not having a service would have been much better than having such kind of service!

The prices are reasonable; there's a great selection of costumes and the availability of sizes is fantastic. Quick shipping