One of the best costume sites I have ordered from! Plenty of unique items, and all of them have great prices
I bought a plague doctor costume and measured it for a long time and when it came it was way to small so just orde it a few sizes bigger next time
Great pricing, great selections, great quality, and on time delivery! I will definitely order from them again!
Great site with a lot of choices and beautiful costumes! The shipping is really fast and the prices are really good for the quality of the costumes
Great price, fast shipping, overall very pleased with purchase! My daughter loves her costume and has worn it several days!
Sales people were great. They really cared and helped me with my order. I would always use this company first.
Excellent quality plus size costumes, great prices and fast shipping. Thick plush material. Will def shop again!
I just ordered from HalloweenCostumes.com and had a great experience. The costume was just what my daught needed and it came sooner than I expected.
I received my order and was quite disappointed to see that the costume had clearly been worn by someone else. There was hair hanging off of it and it had clearly been repackaged. I contacted customer service and they assured me that this must have been a one off mistake and they would send me a new costume in new packaging. The second package arrived and yet again I received another costume that had been repackaged. I contacted customer service and they offered a full refund only after I had to argue with them. First they said it was outside of the return window of my first shipment and then another excuse. It was only after I said I would do a chargeback multiple times during the conversation if they weren't willing to help me that they agreed to a full refund after I returned the costumes. I shipped the costumes and checked on October 26th if I had been issued a refund. Sure enough, no refund yet. I contacted customer service to ask for an update and they told me a refund had been issued on October 1st. I asked them to send me an email stating that so I could follow up regarding why the refund had not been processed on my end. They then said they were busy processing returns and I would get my refund soon, which contradicted what they told me before. This whole process has been a pain and I've learned my lesson not to order from companies like this again. Amazon and the big box stores are so much easier to deal with and you are more likely to get a new product when you pay for it. Also, when they ended the conversation they just said, "bottom line, you'll get your money soon." I was quite shocked and responded again. They just said they had nothing more to say. I think their customer service says a lot about the company and what to expect when you make a purchase.
IF I COULD HAVE GIVEN 0 STARS I WOULD HAVE! I ordered a costume for my son and was sent a CONFIRMATION email stating we would have his costume delivered to our house by October 24,2014. When the costume did not come i called them promptly to find out why, i was told the order for his costume was CANCELED because they "over sold" said costume and that i was sent an email stating such, I NEVER got any email other than the one saying my son would have his costume by the 24th! Now i have to scramble to get him a costume by Halloween! No apologies were offered only blame stating i should check my email! I was scouring my email while on the phone with then for well over 30 minutes and i only had 2 from them. 1 sayings thanks for the order and 2 saying it will be delivered on the 24th. I mean why would i be on the phone upset if i would have gotten and email that they have pour management skills and over sell all products then cancel orders without telling the customer then blaming them for their bad business! Do yourselves a favor and take your money, time amd business elsewhere
Costumer service was great took awesome care of me, no questions asked just did it. Highly recommended
Hey guys don't order anything from this scam site especially if in Australia. I was scammed by them!
Very accommodating shopping experience! Great selection of costumes and decorations including animatronics Highly recommend!
Amazing online shop they are under fun.com or halloweencostumes. Com I belive there like sister stores is all. I start way early usually around June i get my theme an by July or so Iam stocking on supplies from decorations too costumes. Plus size is about impossiable to find online you order a 6X an find out its actually a USA large if lucky an the quality is poor. My hubby is 6 foot a tad over and 412 lbs he wanted to do the bigfoot acting this year well went to my goto spot of 5 yrs an BAMM plus size 5X he has room an he says its very comfortable no alternations need made. The costumes are so well made on most you can do alterterations. Well this year bigfoot is fighting a werewolf in the cematary of course so I had to get a werewolf for my SIL about 5 foot maybe 200 lbs she wears ladys size 16 pants. Anyway got her a large same result excellent comfort an fit an the mask even better the jaw moves when she opens her mouth so thats gonna be super creepy!Been using this site 5 years only 1 time i had to do a return and i got the same plesent service as when i ordered, They made the return super easy an before they even got the package back my money was on my card. Also live chat and phone number talking real ppl! BONUS u get rewards that are actualy worth using, You can not go wrong with these guys trust me.
My costume fit VERY well and was excellent quality. It was slightly small so I sized up, but I was very happy with it especially for the price.
They didn't deliver my package even after paying extra amount for fast shipping
And then didnt refuond me the amount
Dont reccomend
I have order online all my Costumes and here it's been the BEST OPTION I have tried. Highly recommended
Answer: I paid almost $30 to receive my package early. It was 2 days late.
Answer: From my experience, I would definitely say this website is reliable. We ordered our costumes and received them (of great quality) within two business days. I personally used PayPal to buy them, but I do this with every website (that allows) just for extra protection.
Answer: Hi Monique, I've had this same problem having them ship to Australia, turns out that the 'FedEx' tracking number they've given us is in the confirmation email is actually a UPS tracking number. Hope that helps!
HalloweenCostumes has a rating of 2.6 stars from 352 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HalloweenCostumes most frequently mention customer service, live chat and confirmation email. HalloweenCostumes ranks 7th among Costumes sites.
Hi there,
I'm sorry to hear this, it does look like we have proof of delivery on your orders that were placed and we have asked that you follow up with FedEx regarding these. We will handle further communication with you through the eBay dispute platform.
Thank you,
Justine
Customer Service Manager