Hayneedle

Ordered a chest of drawers by American Woodcrafters from Hayneedle. It took 3 weeks to arrive (which I understood from the beginning), and when the delivery company unpacked it, it was damaged in 3 places. They took it away, and I called Hayneedle.
The first CS agent I spoke with offered me a refund of the purchase price, but not for the $149 white glove delivery. She also told me the company's policy is that they can't refund sales tax either. I asked to speak with a supervisor... she told me she was one; I asked her to transfer me to the corporate office, and she told me I WAS speaking with corporate. Clearly a liar. I asked to be transferred to the President's office, and then I got a supervisor (obviously in the regular CS dept.) She was very nice, apologized for the liar, refunded everything, and gave me 10% off the repurchase. I was satisfied.
This morning was delivery day for chest #2. The delivery company called me this morning to tell me it was so badly damaged that they could tell from the outside of the carton. It obviously wasn't going to be arriving.
I called for a refund, spoke with an intelligent CS agent, got everything squared away... BUT me and Hayneedle are through. Two-time losers with some serious quality control issues. 6 weeks, 2 chests, and my clothes are still in shopping bags on the floor.

Ordered a dog sweater by phone for $41.35. This morning I checked my emails and got one from hayneedle saying I had requested a password change and I did not. Checked my bank activity and saw they charged $40.89 and $41.35. Called customer service and was told the $40.89 charge was a hold on funds in my account to ensure payment and the $41.35 charge was the actual amount including taxes, etc. and the $40.89 charge would reverse when the order shipped in 3 to 5 business days.

Red flags went up - this is a business practice to play the float on someone else's money and a way to finagle a company balance sheet to show more assets and net value than is actually there.

I won't be doing business with this company and told customer service that I was going to write reviews of my experience everywhere I could. So what did I just receive in my inbox? A questionnaire asking me how my experience with xxxxx at customer service was and letting me know that xxxxxxx loves canoeing. You can't make this stuff up.

Ordered a Trampoline from Amazon.com. I found out that i had actually ordered the item from plumstruck.com. The item did arrive quickly when i began to assebly the Trampoline i discorvered what i actually had was a TV stand. So now on my daughters birthday i have to deal with the disapointment of not having the present that she really wanted. I now realize to really research even the stuff i order on Amazon.com. DO NOT ORDER ANYTHING RELATED TO THIS SITE

AS OTHERS HERE HAVE SAID: DO NOT DO BUSINESS WITH HAYNEEDLE! Also be careful not to use any of their websites with different names like barstools.com. I ordered 2 barstools and paid with paypal. They arrived damaged (rust stains on white seats) box was in bad shape as if water damaged (didn't have opportunity to reject delivery as fedex left at my door). I phoned cust. Service, they profusely apologized, refunded my paypal account, charged my C. C. for a new set of chairs, but asked me to put damaged chairs in next box which would be in better shape to ship. 2nd shipment was just like the first! Emailed same cust. Service guy, he couldn't believe it! Again apologized, said he would personally contact warehouse and have them open box to check for damage with the third try(I know, dumb me for trying again). They charged my C. C. again, without refunding for 2nd try! Third set arrives and you guessed it, same rust damage and it was obvious no one had attempted to open box as the tape had not been disturbed. What a joke of a company. It was more than a month after they received their crap stools back that I finally got my refund and that was after hounding them the whole time. They wasted a ton of my time and I got nothing for it! Don't waste yours, I don't care how good the deal looks!

I placed an order for 4 bar stools in November 2011. The end of November I called to find out the status of the order and a few days later received a tracking number and an arrival date. I kept checking my tracking number only to get a message saying "No information for the following shipment..." After a week and no item, I called and they stated it had not been shipped. The customer service rep stated she would check into it and call me back. No call back.
In December I again called to find the status and had the same experience, and was told they will check into it and call me back. Again no call back. I called again (third time) and was told I would receive a call back regarding the status of the order. Again no call back. Another tracking number and arrival date was received and they finally arrived the end of December, only two months to receive this order.
Now in March I receive correspondence from a collection agency for the amount due. Hayneedle had my credit card number when the order was placed, they have my name, address, phone number and e-mail. No contact by Hayneedle was ever made. Hayneedle stated they tried contacting me several times however after checking my calls received for the past 90 days, no call ever came through from Hayneedle.

Their customer service department is lacking people skills and their supervisors have an attitude problem. NO I DEFINITELY WILL NOT USE THEM AGAIN OR REFER THEM.

Worst website ever! Stay Away!
I never even received my item from here, after so many problems right from the day I purchased my item I wshould have known and just cancelled my order. They told me my credit card wasn't working (but my bank said the payment went through because they tried 3 times). They told me my item was being shipped right away, then they told me my item was out of stock, then they told me they had to cancel my old order and place a new order, only to find out that the girl forgot to select international shipping (you know the $61 I paid in shipping) and never refunded it. I had to call to get my shipping refunded and was told that I would just have to pay FedEx the border fees when my package arrives, then I was sent an email saying "here's your tracking number" only the email did not contain a tracking number. Hayneedle told me my order was sent directly to the manufacturer because they ran out of stock, so I waited only to find out that the manufacturer does not ship to Canada... But if I cancel my hayneedle order and reorder through the manufacturer they will ship it to me... really? That does not makes sense to me since you just told me they don't ship to Canada!
It took me an entire week to find out that they don't ship to Canada, that's ridiculous!

Unhappy Customer

I made order ************** with white glove delivery. It arrived 3/15 and 1) the shipping company informed me they do not perform white glove delivery. After I struggled to move 2 150+ pound each boxes that are 6 foot by 3 foot by 2 foot into my house, I found they were both damaged. One with a fork lift fork all the way through the top. Hayneedle refunded my delivery and offered courtesy white glove delivery as a make-up so I ordered again before the refund, order **************. Now I am out 2x the cost and have no units. So I wait for the 2nd order and it shows up again with no white glove delivery. Does Hayneedle even talk to the delivery companies? And this order arrives with even more damaged and I refuse the order on the truck. So now I have paid twice and received nothing. And for the 1st order, because i used Paypal I need to wait 7-10 days from when HN confirms they received the unit back. And today's order, because I used my bank account I get to wait 3-5 days. I cannot order a 3rd time out of pocket so now I have to wait to get my money back to make an order. Not acceptable. Social media is next. Hayneedle should do something to make this right with me. Oh, and its my birthday so thanks Hayneedle for making it a memorable day.

I have shopped at Wayfair and Overstock (great experience) and also did get some nice bar stools from Hayneedle with no problem... i decided to order a mirror. The worst experience ever. They said they were unable to get a hold of me which was complete BS becasue i ordered from them in the past. Then preceded to tell me that they had to ship it back to the fullfillment center and then charged me freight and a restocking fee. So I had to pay for 1/2 of a mirror that I will never see. Then when I told them I still wanted the mirror and would pay 1/2 the freight fee it was out of stock. In the process the emails i received from their customer service were pretty much to bad for you. I asked them to call me because I could not understand how they could charge me for 1/2 of a mirror that i was never going to get. No phone call... I had to call them and then sit on hold for 45 minutes. That is when I was told that they would split the difference of the freight fee. So I am getting only 1/2 of the cost of the mirror refunded. I would recommend not purchasing anything from Hayneedle EVER... I know I will never shop there again I would rather pay more else where then go through this again! You know it is bad when the customer service people only give you there first name and there last name initial... I wouldn't give my full name either if I gave that kind of service! BEWARE!

I ordered a loft bed, and the steps were damaged. I called while the delivery men were on site and the rep told me I can accept the undamaged pieces and they would send replacement steps. I called back a few days later to confirm delivery date and was told I would need to take delivery of the entire order, which means a whole bunch of additional pieces that I don't need and weigh over 350 pounds. I could not get them to understand that I only want the steps replaced and don't have the means to discard of all the extra pieces, especially since they would all be brought up to our 2nd story bedroom. When I suggested just cancelling the order to get a refund, they said it was my job to take apart the part of the loft bed that was already in the room and pack it up ourselves for return. I explained that I wouldn't have taken delivery of the bed if I knew I couldn't just get a replacement for the steps. They couldn't care less that one of their agents misled me. Just said "sorry, that's how it is". They did nothing to try and help the situation or contact the delivery company or manufacturer. No common sense, and totally rude. Will never shop there again.