Hayneedle

Tried to order a gift certificate for a family member for Christmas. Placed an order in early December that was inexplicably canceled. I thought it was possible I mis-entered my payment info or made some mistake while entering my billing/shipping info so I figured it was fluke and tried again a week later, this time double and triple checking that all of my information was entered correctly.

My order was canceled without explanation AGAIN. I chatted with a customer service rep immediately this time trying to get an explanation of what happened. He said he would look into it and I would receive a follow up email the next day. I never received any follow up, so I sent an email to customer service a few days later, again asking for an explanation and if it was even worthwhile for me to try to continue to purchase something from hayneedle. The response I got was that my payment could not be verified and that I need to contact my bank. In the week+ that I've been dealing with hayneedle's customer service BS, I've used the exact same credit card to make purchases from multiple other online retailers, so I can pretty much guarantee that the card is not the problem. But it's fine, if hayneedle isn't even going to attempt to try to solve problems with THEIR OWN SYSTEM for customers, I'm happy to take my business somewhere with functional systems and decent customer service.

I ordered two pairs of bedroom slippers--the exact size and style. One I ordered from Plumstuck, and the other from another company because Plumstruck did not have the second color I wanted.

They promised free returns. WRONG! When the item arrived, the size was completely off. (I have ordered these exact same slippers from other companies in the past, in the exact same size, and they fit like a glove. So, it seems the manufacturer changed their sizing since the last time I ordered.)

Plumstruck said my reason for return (size was improper; not true to size) was a "personal preference" reason, so they were charging me full shipping plus an extra admin fee. Oddly, the slippers I ordered from the other company also suffered from the same ill-sizing issue. Yet that company, WITHOUT ANY HASSLES, game me a full refund, and IMMEDIATELY gave me a return shipping label to print. Plumbstruck made me jump through three hoops of filling out forms, back-and-forth emails, and general BS. NEVER again will I order anything from this company. The lie about their return policy, and then they make the customer jump through unnecessary hoops to get a refund. I should have looked at the poor ratings for this supplier before I ordered from them.