HelloFresh

What a slammers!avoid!saying one thing and do other,don't order from them stilling money.i wasn't able to get recieve a box so the agent canceled the delivery but I still recieved it and had to give it away to my neighbour so as it wasn't my fault I was given a credit of £67.we agreed that I wiudo ve able to use it on my next delivery but instead they've charged me for my next box and changed their mind and get me the credit after using another couple of boxes.so as I stopped the delivery, they started to threatening me to send my account to debt collectors

It's impossible to pause or cancel membership. They asked me money after I was asking for cancellation. I'm very disappointed

Several days ago, I logged in and tried various promo codes to find the best deal. But I didnt commit so I was surprise today when I got a HelloFresh box. I tried to log into the account, but was asked to input a zip code to see if HelloFresh delivers in my area. Had I not just logged in a few days ago? So how was my account now closed? I quickly checked my bank account and saw that I was charged for the box. I am not sure how, because I never entered a credit card when I was trying out the promo codes. I was charged on the same credit card I had used years ago to pay for the service.
I called customer service to find out what was going on. How could I be charged if I had not entered a credit card and did not have an active account? The rep kept telling me that I had reactivated the account, had chosen my meals and an add-on. I was very frustrated but said that I was going to sign up anyways, so if she could please retroactively apply the promo code I wanted and get me access to the account. She kept saying she could not. I asked for her supervisor or someone who could help me, but I was given the same answer that no-one with HelloFresh could help me. I just gave up and asked to cancel the account and said that HelloFresh had lost me permanently as a customer.
I asked the rep to put me through to the 'review your experience' survey. She said OK but then promptly hung up on me. Giving her the benefit of the doubt, I called back and briefly gave a summary to the new rep and asked for the "review your experience" phone tree as I had been hung up on before. She said OK and then hung up on me. Wow. I am simply amazed at how much the company's customer service has degraded since my experience with them years ago. I am also deeply concerned about the security of my personal info since no-one knew anything.
This is not the same HelloFresh from years ago. Beware if you have any issues becasue you will be given the run around.

I signed up with very high hopes, and the only reason I did so was because of the kids' free meals offer. I selected my meals right away, and the kids' meals were nowhere to be seen, I contacted customer service by chat, and representatives keep telling me that they were there, when they were clearly not, so they weren't able to help me. I called this morning, and was told a very different story about how the kids' meal were in testing mode, and they weren't yet available! When I told the representative to cancel my membership, he put me on hold to "go check if kids' meals were ready" and by a miracle they were now! I told him to add it to my first box then, because it wasn't my fault they weren't available. He said it was too late to add it, even though it won't ship until 3 days, I asked if I was supposed to starve my kid...no solution was offered, I asked for my membership to be canceled, and money refunded, he said it was too late for that as well.
Not only is this a clear false advertisement, but the worst customer service and lack of empathy I've encountered in a while.

Signed up May 4,2024, hello fresh picked 2 meals. I was not interested. Emptied the cart, looked at other meals did not find anything I was interested in. Several hours later I noticed 2 unauthorized charges on my debit card to HelloFresh. Cancelled subscription. Customer Service is awful!
Still attempting to obtain refund.

I recently have moved and have been declining hello fresh boxes for months. This week I apparently forgot to skip and when I called customer service they informed me I could not get a refund because it was already being prepared. I informed them I didn't pick any of the meals and it was being shipped to an address I no longer live at and they told me I could change the recipes and the address of the box but not receive a refund. This tells me no box has been shipped yet and you just want to keep my money. I am absurdly frustrated and will never be ordering from hello fresh again. I hope this helps others when making their decisions about subscription boxes!

Cheating & Fooling New Customer
Last week I have seen their offer for new subscription for $21.96 for 4 meals in a week, but NO WHERE they have mentioned that the subscription will be doubled from 2nd week onwards. They have charged $45.46 for 2nd week. After checking with their call centre support, he said that they have added shipping, handling, packaging, etc? So why its not been cleared in their communication on 1st instance only, why kepy all hidden and cheating/fooling customers? Pathetic experience

Be aware if you look at HelloFresh they consider your account to be activated and will send food regardless charging your credit card…. I had not used this service since 2019 was thinking about it / they arbitrarily sent an order for $82.99 to my old residents even though I never claimed to order anything. The new occupants called me to say there was a delivery not a good delivery just a delivery - it had since gone bad as I didn't pick up from my old home until 2 days later. The fact that my looking at an account and Hello Fresh automatically shipped goods is bull$#*!!

Food looked nasty, tasted even worse, it was tainted. Hello fresh has no fresh vegetables, in fact hardly any veggies at all but if you do get some they're spoiled. One week after eating this food, I got a bad GI bug requiring me to get a 7 hour surgery in a hospital. Stay away for real

After ordering their products we have not even had time to cook one of their meals and they are billing me again in the same month via a subscription. We don't have the space to store all this food that I didn't even order yet. It's just a money thing with these people. Do not get involved with this subscription.

Once you sign up it's very hard to make changes in time for your next delivery. They don't send a reminder email that you need to do this within a time frame to ensure you don't get foods you don't want! I think that's their big mistake and I will not be using them any further.

Someone got ahold of my credit card information and has been charging food, total of1800.00 plus. I have contacted Hello Fresh and they keep telling me contact my bank. They either laugh at me or hang up. I had to cancel one card, and my new card gets charged. Beware if who you do business with.

Hello fresh sent me a package full of things I don't eat, and didn't pick. Now they won't return it. Thanks to hello fresh I'll never use another meal prep.

If you're confused at all by the title and allow me to explain. Improper ingredients in bags. Extra ingredients I don't know what they went to. And rotten vegetables. Carrots were fermenting along with green beans and others. Distinct smell of vinegar.
Vegetables are not supposed to smell of vinegar it is indicative of bacteria and rotting. Photos

Live chat is the only way to chat with this lot - they are rude and robotic. Save yourself the expense and time by NEVER signing up. If you are already a customer - PROBLEMS will happen and they simply do NOT give a toss and you will lose out.

They double charged for my weeks all the time. No one would ever get my refunds done even with proof. They stole $600 from me and all they could do as a refund is $91.50. They will continue to take money from you and refuse to help or do anything about it. I had to cancel my subscription and I'm willing to bet I'll get another charge after I've cancelled.

I submitted this same review to their main distributor and it was taken down with 24 hours because they know it's true but it looks bad for their business. I saw an ad on youtube for 16 free meals plus 3 free gifts for hello fresh so I did what most people would do and went to the website to get my free stuff thanks to that youtube code. Submitted my email, contact info and cc information for future purchases. Selected the type of meals I wanted and...$36 with free shipping!? Ok ok go back, select different options...$36!? Ah, I get it. Just another scam to lure people in. Source local produce for your meals and you'll pay half that for 16 meals. Yes I know you're paying for the convenience of not having to leave your couch but come on. LIVE LIFE! Stop paying people and bad capitalistic companies like hello fresh so you can be lazy.

It took me 3 times before my order was properly cancelled and only after they sent me a box I did not want. Sub standard communications, customer service reps speak very poor English and do not deviate from their set dialogue. Also sick of the substitutions they conveniently don't let you know until you have the box. No updated menus saw me with lots of celery (I hate celery) left over.

I was offered a promotion to try hello fresh at 36$ a week for 3 meals with 2 portions each. What I received was the smallest portions of food imaginable- it honestly reminded me of the easy bake oven recipes from fisher price but meals instead of dessert. I made my first meal- it took far longer than the 25 minute estimated time on the recipe card- and woke up the next with the most violent case of food poisoning. I'm so upset as I don't want to throw away the remaining food but the level of discomfort, illness and anxiety I'm experiencing from the first meal even days later is not worth the risk. Save your stomach, energy and money! Buying a bag of groceries and making a simple recipe that provides some leftovers is so much better than risking any of this nonsense.

Always great food! I like how they separate the food into individual paper bags which makes cooking and figuring out portions a breeze. I also like the big card they use for each meal. My 10 year old and 14 year old's both can make a dinner from start to finish without help (although I do stay in the kitchen while the stove/oven is on;-).

Terrible door to door marketing, trapping consumers into a trial, who then end up getting a junk food box even after withdrawing and cancelling the trial box and subscription at the point of sale, as I did, after seeing the unhealthy options. Delivery driver then drops a box which is not even expected outside the house without even ringing the bell, where it stays for 18 hours. The Sunday morning is then wasted with customer service, dealing with half a dozen people to get clarification, get a refund and trying to raise a complaint to an accountable to address their poor practices.

Tried for 4 weeks. 2 orders were late by 4 days, 1 never showed. Wrong recipe cards one week, wrong menu choices another. Customer service reps gave different responses and information each time I called.

Sigh* I wish the service was better, because the meals were tasty.

Chose menu, chose date got confirmation email. Assuming correct food would arrive but it didn't. We had run down food in the house, food delivery refused as not suitable for allergies. No refund given. No food to feed children. Awful customer service.