HelloFresh

I signed up with very high hopes, and the only reason I did so was because of the kids' free meals offer. I selected my meals right away, and the kids' meals were nowhere to be seen, I contacted customer service by chat, and representatives keep telling me that they were there, when they were clearly not, so they weren't able to help me. I called this morning, and was told a very different story about how the kids' meal were in testing mode, and they weren't yet available! When I told the representative to cancel my membership, he put me on hold to "go check if kids' meals were ready" and by a miracle they were now! I told him to add it to my first box then, because it wasn't my fault they weren't available. He said it was too late to add it, even though it won't ship until 3 days, I asked if I was supposed to starve my kid...no solution was offered, I asked for my membership to be canceled, and money refunded, he said it was too late for that as well.
Not only is this a clear false advertisement, but the worst customer service and lack of empathy I've encountered in a while.

Several days ago, I logged in and tried various promo codes to find the best deal. But I didnt commit so I was surprise today when I got a HelloFresh box. I tried to log into the account, but was asked to input a zip code to see if HelloFresh delivers in my area. Had I not just logged in a few days ago? So how was my account now closed? I quickly checked my bank account and saw that I was charged for the box. I am not sure how, because I never entered a credit card when I was trying out the promo codes. I was charged on the same credit card I had used years ago to pay for the service.
I called customer service to find out what was going on. How could I be charged if I had not entered a credit card and did not have an active account? The rep kept telling me that I had reactivated the account, had chosen my meals and an add-on. I was very frustrated but said that I was going to sign up anyways, so if she could please retroactively apply the promo code I wanted and get me access to the account. She kept saying she could not. I asked for her supervisor or someone who could help me, but I was given the same answer that no-one with HelloFresh could help me. I just gave up and asked to cancel the account and said that HelloFresh had lost me permanently as a customer.
I asked the rep to put me through to the 'review your experience' survey. She said OK but then promptly hung up on me. Giving her the benefit of the doubt, I called back and briefly gave a summary to the new rep and asked for the "review your experience" phone tree as I had been hung up on before. She said OK and then hung up on me. Wow. I am simply amazed at how much the company's customer service has degraded since my experience with them years ago. I am also deeply concerned about the security of my personal info since no-one knew anything.
This is not the same HelloFresh from years ago. Beware if you have any issues becasue you will be given the run around.

Cheating & Fooling New Customer
Last week I have seen their offer for new subscription for $21.96 for 4 meals in a week, but NO WHERE they have mentioned that the subscription will be doubled from 2nd week onwards. They have charged $45.46 for 2nd week. After checking with their call centre support, he said that they have added shipping, handling, packaging, etc? So why its not been cleared in their communication on 1st instance only, why kepy all hidden and cheating/fooling customers? Pathetic experience

Signed up May 4,2024, hello fresh picked 2 meals. I was not interested. Emptied the cart, looked at other meals did not find anything I was interested in. Several hours later I noticed 2 unauthorized charges on my debit card to HelloFresh. Cancelled subscription. Customer Service is awful!
Still attempting to obtain refund.

I recently have moved and have been declining hello fresh boxes for months. This week I apparently forgot to skip and when I called customer service they informed me I could not get a refund because it was already being prepared. I informed them I didn't pick any of the meals and it was being shipped to an address I no longer live at and they told me I could change the recipes and the address of the box but not receive a refund. This tells me no box has been shipped yet and you just want to keep my money. I am absurdly frustrated and will never be ordering from hello fresh again. I hope this helps others when making their decisions about subscription boxes!

Live chat is the only way to chat with this lot - they are rude and robotic. Save yourself the expense and time by NEVER signing up. If you are already a customer - PROBLEMS will happen and they simply do NOT give a toss and you will lose out.

Someone got ahold of my credit card information and has been charging food, total of1800.00 plus. I have contacted Hello Fresh and they keep telling me contact my bank. They either laugh at me or hang up. I had to cancel one card, and my new card gets charged. Beware if who you do business with.

Hello fresh sent me a package full of things I don't eat, and didn't pick. Now they won't return it. Thanks to hello fresh I'll never use another meal prep.

Be aware if you look at HelloFresh they consider your account to be activated and will send food regardless charging your credit card…. I had not used this service since 2019 was thinking about it / they arbitrarily sent an order for $82.99 to my old residents even though I never claimed to order anything. The new occupants called me to say there was a delivery not a good delivery just a delivery - it had since gone bad as I didn't pick up from my old home until 2 days later. The fact that my looking at an account and Hello Fresh automatically shipped goods is bull$#*!!

I tried the Hello Fresh service but wasn't impressed. The food was ok but all the recipe cards were 'screwed up' in the box and I did not feel it represented good value for money so ultimately I cancelled my subscription and deleted the app. Months later I then had notification of an order going out to me so I immediately called them but they refused to cancel it, saying it was 8 hours after the cut off (but I knew nothing about it until after the cut off!). I disputed the payment with the bank whilst it was still pending and was advised to cancel my debit card, which I did, but the payment has now debited my account. I have advised Evri that I cannot accept delivery and raised another bank dispute. I also spoke with a manager at Hello Fresh who told me that if they didn't receive payment for this 'order' - which I did not place! - they would pass my details onto a debt collection agency. I will fight this all the way through to court if necessary but in the meantime please take note of the numerous negative reviews here and AVOID using this company!
1 star review - only because I couldn't give zero!

Food looked nasty, tasted even worse, it was tainted. Hello fresh has no fresh vegetables, in fact hardly any veggies at all but if you do get some they're spoiled. One week after eating this food, I got a bad GI bug requiring me to get a 7 hour surgery in a hospital. Stay away for real

After ordering their products we have not even had time to cook one of their meals and they are billing me again in the same month via a subscription. We don't have the space to store all this food that I didn't even order yet. It's just a money thing with these people. Do not get involved with this subscription.

Once you sign up it's very hard to make changes in time for your next delivery. They don't send a reminder email that you need to do this within a time frame to ensure you don't get foods you don't want! I think that's their big mistake and I will not be using them any further.

They double charged for my weeks all the time. No one would ever get my refunds done even with proof. They stole $600 from me and all they could do as a refund is $91.50. They will continue to take money from you and refuse to help or do anything about it. I had to cancel my subscription and I'm willing to bet I'll get another charge after I've cancelled.

Signed up for a subscription to view the meals on Feb. 10, didn't see anything I liked, and canceled my account in less than an hour. Then today, I get a message saying my first box will be arriving soon!? My debit card was charged after my account was closed. I had to contact HF customer service, request a refund (5-7 business days), confirm this won't happen again, and now I'm going to wasting food I didn't want in the first place! Total scam!

The produce is awful, they charger you for the next weeks box before the current one has arrived so if you're dissatisfied you still have another week to endure. While paying for the privilege. Not cool. Their customer service is very inconsistent. Some people you speak to are helpful some are rude and don't want to do anything to help. The app is glitchy, I've skipped weeks and they've still charged me and sent to box with no way out of it. Absolutely ridiculous.

To start off they advertise false coupons saying that you'll be getting free meals and end up charging you for it. I tried calling them to explain I wanted to cancel my subscription and that I was charge for it when I was supposed to get free meals and they keep hanging up on me. I cancel the subscription and received an email it was processed and every week they keep charging me for meals that I did not order or authorize them to charge me. The customer service is extremely disrespectful every time I tried to talk to them they will hang up! This company just want to take your money and will charge you without your permission! I had call them 6 times for 6 different transactions that I did not authorize them and they hung up

They miss to add the protein ingredients, and aren't willing to refund the cost, just partially. It's a scam

I clicked on the discount link and its automatically reactivated an account i have not used for 3 years. Took the money out of my account and i contacted them straight away! I was told its not possible to cancel or choose dishes! Absolutaly ridiculios! So i paid for something i cant eat as one of dishes is beef and i dont eat beef! They say you can edit up to 5 days before delivery date but i clicked on the discount 5 days and 2 hours before delivery.

So we kept getting these mail ads for HelloFresh and decided to try them. Bad move. First, they sent an email after the date of arrival of the first "Free" box which never arrived saying that the "carrier notified them that the box had been lost or damaged". I attempted at this point to cancel the subscription which I finally managed to do. No answer at the number provided to call with problems, no response from the auto-mated chat bot, and they are still sending emails saying my package will arrive. This is week two, and neither the first or second box have arrived. DON'T WASTE YOUR TIME OR MONEY.

Hello fresh have taken £50 out of my account whilst I had a look last week at their meals - they said I re subscribed when I didn't. I didn't choose any meals from them or place any order. Having a box delivered at 10:30-11:30 today. I have never been so angry in my life.
Offered me £10 refund. Which I declined. Manager calling me back in A FEW DAYS. How disgusting is that! Also didn't get any email confirmation of order- he said 'they don't really do that'. How appalling. I'm so angry and £50 down with a food box I don't want and have no idea what's in it. He said they generated an order for me because I was too slow in checking out - so they chose my meals.

I am very unhappy with Hello fresh. I was doing an online review of a product I ordered last month & at the end there was a link with an offer for a discount on 6 meals at Hello fresh. I ordered from them once, a while back so I thought I'd look into it so I clicked the link to check out their meals. The next thing I knew I got an email notice of a Hellofresh charge on my PayPal! I'M SHOCKED. I NEVER submitted an order for any meals and I'm demanding a refund. I will NEVER clink on any offer from them I will tell everyone I know to steer clear of Hellofresh! Any company who uses this of tactic is DISGUSTING

If you're confused at all by the title and allow me to explain. Improper ingredients in bags. Extra ingredients I don't know what they went to. And rotten vegetables. Carrots were fermenting along with green beans and others. Distinct smell of vinegar.
Vegetables are not supposed to smell of vinegar it is indicative of bacteria and rotting. Photos