HelloFresh

So we kept getting these mail ads for HelloFresh and decided to try them. Bad move. First, they sent an email after the date of arrival of the first "Free" box which never arrived saying that the "carrier notified them that the box had been lost or damaged". I attempted at this point to cancel the subscription which I finally managed to do. No answer at the number provided to call with problems, no response from the auto-mated chat bot, and they are still sending emails saying my package will arrive. This is week two, and neither the first or second box have arrived. DON'T WASTE YOUR TIME OR MONEY.

Hello fresh have taken £50 out of my account whilst I had a look last week at their meals - they said I re subscribed when I didn't. I didn't choose any meals from them or place any order. Having a box delivered at 10:30-11:30 today. I have never been so angry in my life.
Offered me £10 refund. Which I declined. Manager calling me back in A FEW DAYS. How disgusting is that! Also didn't get any email confirmation of order- he said 'they don't really do that'. How appalling. I'm so angry and £50 down with a food box I don't want and have no idea what's in it. He said they generated an order for me because I was too slow in checking out - so they chose my meals.

I am very unhappy with Hello fresh. I was doing an online review of a product I ordered last month & at the end there was a link with an offer for a discount on 6 meals at Hello fresh. I ordered from them once, a while back so I thought I'd look into it so I clicked the link to check out their meals. The next thing I knew I got an email notice of a Hellofresh charge on my PayPal! I'M SHOCKED. I NEVER submitted an order for any meals and I'm demanding a refund. I will NEVER clink on any offer from them I will tell everyone I know to steer clear of Hellofresh! Any company who uses this of tactic is DISGUSTING

We received our 1st box Thursday, canceled within their time period and still charged us, that's how they make their money! Complete scam and they're con artists! Don't buy! Will be making our own meals again. Thought this would be convenient since we are due with a baby and it was the opposite. When I called to get my money back for them charging me for yet another box after I had cancelled, they will put you on hold every time you talk about the issue in hopes you let it slide, literally 5-10 min at a time this happened 4 times. Then they claim that there's nothing they can do because the box is sent. Which isn't my problem, companies like this is the reason why America is falling apart, your word means nothing anymore, big corpos taking $ from middle class families what's new. It's not convenient, it's not fresh, it doesn't taste great, and they customer service & helpfulness to their consumers is TRASH. 0/10 stars!

DO NOT BUY FROM HERE! I received a free welcome box from a friend. The food itself was fresh, 2 out of 3 of the meals tasted great. However the portions were really small. There was no food left after me and my boyfriend cooked the 4 portions meal even though we eat the normal amount. After I canceled the subscription they took 54€ from my bank account. Called customer service and they told me they're gonna refund me the money thankfully so I hope they were telling the truth. I've heard about this happening to other people too so do not buy from here.

Products provided that can be bought very cheaply, and of not good quality. Very disappointed. Also sent meat based meals when specified as vegetarian. Dreadful.

I subscribed for a couple months and was actually satisfied with the food. However, I cancelled a delivery while going on vacation. They ignored the cancellation and sent $50 worth of food I did not want and will have to throw away. I figured I would cancel the subscription and then the real nightmare began. Hours clicking back on their site without actually finding the "cancel" button. Finally called and successfully cancelled. Overall food was good, but this seems to be mainly a high pressure sales operation.

I used hello fresh years ago. In November 2023 (after their profit warning and share price collapse) I got a sales call. I declined the offer they were selling. But they began charging me and sending me boxes every week immediately after. I kept emailing and calling to stop the orders but they kept coming. And now they are refusing to refund me boxes I never ordered.

My sister got me a $100 (virtual, sent via email) gift card for Christmas. She had done this with Blue Apron before with no issues. I set up my account with HelloFresh and everything seemed good. I was a couple days from them shipping my first box. I received an email out of nowhere saying they were sorry to see me go. I logged in and saw that my account was cancelled. Everything was wiped out. I contacted help and they told me I had cancelled my account, which obviously I did not. They said they would set it back up, but when I wanted to make sure they applied the gift card, they said that was already used and I couldn't apply it again. It was outrageous. I had the code and everything. I had not received anything from them. I asked to have a supervisor call me. Three times I was promised a call with no follow up. They are thieves. They kept offering me little discounts as if that's as good as the 100 dollars my sister spent on this. No.

The food arrived damaged due to poor packing without any care, respect to the food or customers. I never have any issue when ordering from other other suppliers.

Our children gave us a gift certificate for this. What a nightmare trying to use it. Their website is horrible to navigate around, we still had to pay our own Money for delivery fee which they wouldn't take off the gift card. Customer service was horrible. The meals are terrible and so overpriced it's insane what you pay for. Portions are so small, I could buy meals for a whole week for what they charge for 1 meal. I don't know how anyone like this or thinks it's a good service. They also have everything extra that you have to pay more for and again couldn't use gift card for those. So for a gift from our kids who thought it would be nice we ended up paying over 50 just to try and use it. Still trying to cancel and getting run around. What a terrible company

I was offered a promotion to try hello fresh at 36$ a week for 3 meals with 2 portions each. What I received was the smallest portions of food imaginable- it honestly reminded me of the easy bake oven recipes from fisher price but meals instead of dessert. I made my first meal- it took far longer than the 25 minute estimated time on the recipe card- and woke up the next with the most violent case of food poisoning. I'm so upset as I don't want to throw away the remaining food but the level of discomfort, illness and anxiety I'm experiencing from the first meal even days later is not worth the risk. Save your stomach, energy and money! Buying a bag of groceries and making a simple recipe that provides some leftovers is so much better than risking any of this nonsense.

I submitted this same review to their main distributor and it was taken down with 24 hours because they know it's true but it looks bad for their business. I saw an ad on youtube for 16 free meals plus 3 free gifts for hello fresh so I did what most people would do and went to the website to get my free stuff thanks to that youtube code. Submitted my email, contact info and cc information for future purchases. Selected the type of meals I wanted and...$36 with free shipping!? Ok ok go back, select different options...$36!? Ah, I get it. Just another scam to lure people in. Source local produce for your meals and you'll pay half that for 16 meals. Yes I know you're paying for the convenience of not having to leave your couch but come on. LIVE LIFE! Stop paying people and bad capitalistic companies like hello fresh so you can be lazy.

It took me 3 times before my order was properly cancelled and only after they sent me a box I did not want. Sub standard communications, customer service reps speak very poor English and do not deviate from their set dialogue. Also sick of the substitutions they conveniently don't let you know until you have the box. No updated menus saw me with lots of celery (I hate celery) left over.

Tried for 4 weeks. 2 orders were late by 4 days, 1 never showed. Wrong recipe cards one week, wrong menu choices another. Customer service reps gave different responses and information each time I called.

Sigh* I wish the service was better, because the meals were tasty.

Terrible door to door marketing, trapping consumers into a trial, who then end up getting a junk food box even after withdrawing and cancelling the trial box and subscription at the point of sale, as I did, after seeing the unhealthy options. Delivery driver then drops a box which is not even expected outside the house without even ringing the bell, where it stays for 18 hours. The Sunday morning is then wasted with customer service, dealing with half a dozen people to get clarification, get a refund and trying to raise a complaint to an accountable to address their poor practices.

Chose menu, chose date got confirmation email. Assuming correct food would arrive but it didn't. We had run down food in the house, food delivery refused as not suitable for allergies. No refund given. No food to feed children. Awful customer service.

Be cool? No way. The ordering system does not capture their failure. Customer service say you get a credit but it's not recorded. You get charged for boxes that don't arrive. Their GPS system is not current. There is always something wrong with the ingredients including entire missing meals. I give this mob a zero rating.

Avoid at all costs, unless you enjoy paying for a product then not receiving it. My first box was delivered to an unknown address. Instead of them applying the 50% off on the first box on my next order, they tell me that all they can do is give me a credit for the future after the current offer has expired. Fast forward to box # 6 and guess what? Also missing. My deliveries are due on Mondays. I get an email stating that this week's delivery would be delayed due to the holiday and that it would arrive on Tuesday Jan. 3. Well, the box did not arrive and when I try to get a refund, some customer service representative in Columbia (the country) tells me that they cannot process a refund. I'm stuck waiting for the box even though they cannot tell me if and when it will arrive. Hands down, worst customer service experience. Sad really because the meals were good. I have the chat transcript to prove the nonsense.

The items they send are always very close to their expiry date. I've ordered 5 meals and all of them were due to expire within 3 days of arrival - looks like they are cutting costs by using not-so-fresh ingredients.
Also, there are packaging bits like insulation pads that are not recyclable and it is appalling that they do not collect those back - it is not an environmentally friendly business.

My first box still has not arrived. It's days late, no courier update. But a credit towards my next box was offered. Think not! Had to fight for a refund that will take 5 to 10 business days. Amazing they take our $$ immediately, but to return takes week. Save yourself hassle. Go to the grocery store! What a disappointment & aggravating first & last experience! You can see my empty plate picture! No box, no food, no $$

These crooks took money from my account even though I had credit on the account. They are fraudulent and rely on the goons in the east with their cheap labour not happy with them at all.

They are a scam outfit who claim you'll get free referrals but they always lie

Be careful with the auto-renewal feature. I went into my account settings and cancelled every week that was listed as a weekly delivery. I didn't receive an email notification, an email asking if I wanted to change my menu preferences, a text or any other communication that would trigger the fact that I had a new order coming. What I did get is a text letting me know to expect a new delivery. Nice of them!

Of course, it was an auto-payment as well and you don't have the option to cancel the order once the order has been "placed", whether you know it's been placed or not!