HelloFresh

I had wanted to skip an order and unknowingly the stupid thing I did was "donate the box". I wasn't thinking all that clear and I was not under the impression it would out of my pocket. Now y'all can say I'm stupid all you want, but no where else it clear that it was my pocket. I thought surely this company would just pay since they are a *well reputable* company and during the holidays that's their nice way of giving to the needy.

As soon as I saw the payment processing my account was in the negatives. I quickly opened the app and contacted support to let them know it was very hard to scrap my last pennies to save my account and that this month is very hard. I was hoping they would be empathetic and understand and since I don't use the services anymore that they could see I've been skipping every delivery for the last year. They make it EXTREMELY difficult to cancel without talking to a representative.

TONI seemed very understanding and said they would gladly refund me and to try to enjoy the holidays. I was told it would take 5-10 business days to complete. So I was grateful that they actually seemed helpful. On the 6th day I logged back in to check the status and to confirm it was being refunded, someone rather quite rude said to wait and I asked why they don't send an email or if they did and never received one saying my refund would be processing. They said they do not do that and that I just need to wait it out. Now surely it's appropriate for the company to acknowledge this through email for security and confirmation reasons, right? Nope they just go about their day hoping you'd forget and not to mention the date of the reversal would be helpful on both ends of each party.

I waited until the 12th business day hoping I was maybe counting my days wrong or that they processed it the next following business day because I had talked to them initially on a Thursday. I reached out to make sure my days were correct and why is it that it's been 10-12 days with no funds returned. Of course they asked everything all over again and they looked back through the history. They come back saying they see no chat history in the beginning which was December 1st. They only saw the second chat and asked if I had "proof* of the initial chat. I said no and that's unbelievable your agents would dare to delete that.

They told me my bank already has disputed the charge and I just said bye and left the chat.

I called my bank and told them everything again and what had happened. They said no dispute was ever made and they I myself had to do that myself through them. So we began the process and they said they would cancel future payments just incase.

The fact Hello fresh lied and was sneaky makes me NEVER want to return to them. They are snakes and should be out of business.

Never again!