HelloFresh

Customer service is horrible. Enough said.

For elaboration, read what others say. Very misleading and entering a CC to browse is unreal. HF says you don't need a CC to see options.

Well, I wholeheartedly disagree.

It's a scam.

For less $$ and a good meal for delivery (appetizer and dessert too!), call for a pizza, bread sticks, brownies and soda. $35 roughly plus a tip but at least YOU chose what YOU want and receive it!

The ground beef is equivalent to the ground beef that you purchase from meijer in a prepackaged tube. It says 85/15 but it's probably 60/40 disgusting in my opinion. Another meal I purchased came with sirloin steak. I understand that's a cheap cut of meat to begin with. It was so chewy almost not edible. I forgot to mention if you scan the bar code thing with your smart phone I learned that the ground beef has been frozen for almost a year.&

Created account required to look at menu...cancelled within 15 minutes and trying to charge for delivery. Angelica said the call center has NO supervisor on the floor and refused to disclose the name of the missing supervisor. What company runs without a higher up annnnd refuses to provide a name for accountability. Scam...

I have been a customer for approximately a year, referred 2 friends and had 3 family meals delivered weekly. We are a vegetarian family of four and have ordered vegetarian meals the entire time. I forgot to select my meal plan this last week and to my surprise opened my box & the 3 meals were meat and 1 package was leaking blood- yes, gross! I called to see what they could do because we will not eat any of the meals. They said sorry, my fault because I did not select my meal and gave me a $12 credit for the bloody beef. Felt like customer service did not care & I cancelled my service and gave Home Chef the opportunity. Very disappointed!

I was expecting my first delivery today so I checked into the app to track it only to find it was labelled as a delivery issue and I had to contact them, first mistake they should have contacted me not just cancelled it.
Then they told me they could not deliver one as it was too late for them to send it out now and I would have to wait till next week for the next box, mistake 2 its not my fault you cancelled and didnt notify me sooner... And the reason they cancelled was "an unusual computer glitch, but it wont happen again". No concern or compensation for the issue they had created by me having to now go do shopping I wasnt planning for, no refund as it was a free coupon, just sorry but we cant help you... Just pathetic and it shows that theyre level of responsibility for their mistakes is zero. I just dont trust them now they seem very careless and I dont want a company with that level of disregard yo their customers handling my food.

First shipment has rotten produce, second box just never showed up. They refunded the money for the second box but really didn't care that the meals I was expecting to use all week just never showed up. Box was said to be "returned for inspection" to fedex. That's just a little weird, in my opinion. So, out of the two weeks I ordered, one box had rotten potatoes, and the second box just never showed up. Don't bother with this company.

Do not try this! A co-worker gives me this free promo card and said that I needed to try it. 1. When I put the code in there was a charge of $79.50 but it dropped down to $0.00 once I put all my info and credit card number in there (should have known better but trusted my co-worker) 2. The meal comes... and I was not impressed! 3. Next thing I know I get another box of food that was awful and got charged $79.50. I could have gotten the same thing at an Applebees for $10-12. When I called to complain the customer service rep was very rude and basically hung up on me. TOTAL SCAM! I hope they shut down!

The recipes from my order were delicious. I was gifted a great discount from a relative who subscribed to HelloFresh, which is why I decided to try it. For the price I paid it was great! Very convenient, the ingredients were delivered fresh, the instructions were very easy to follow, truly thrilled from the experience. But when looking to maybe subscribe for myself the prices just aren't worth it for the quantity of food you get (there will not be leftovers, which is also unfortunate when we get busy). So yes, delicious, and I've kept the recipe cards for the future, but not worth the cost for me.

Great customer service, easy to navigate website, and the meals are delicious. It is a good amount of work to cook the meals, but it's so nice to have the recipe steps laid out for you and the food measured out already. It sometimes takes more than the 30-45 minutes it says to make because I take longer to prep and read all the steps. Always worth it when the food is ready though! I've had the subscription for about 3 1/2 months and loved it. The recipes are always different and they are always adding more. Would recommend, great way to learn how to cook if you are a beginner.

First of all the food was good. I bought the 3 meal for 2 plan, $9.99 a meal so $20. You get 10 oz of meat sorry that's a meal for one. Also cooking using 3 pots is a PIA, canceled it. Maybe 1 star for value. Cancelled and never heard squat from them.

This company delivers an ok product. But be advised they will overcharge you, send meals after you cancel your account and offer you no Customer Service. I had a coupon for a free box up to $60.00 and they charged me over $20.00 after it had been shipped. They offer no assistance in handling discrepancies. Be advised you will need to change your credit card after you cancel you account because they will continue to bill you.

HelloFresh is a healthy eating company with the freshest ingredients and the most delicious recipes for individuals and families.
You get to choose from as many as 15 recipes every week. Lots of variety ensures enough flexibility to keep your taste buds longing for more. Pick the best ingredients for your meal kits, and you can access your account on mobile (iOS and Android) PC, or Mac.

For more meal delivery reviews, visit https://www.themealkitreview.com

Food was delivered on Tuesday and cooked on Sunday. Chicken was cooked before due date but must have been spoiled as I am off work with food poisoning today. My husband didn't eat the meal as he was out for the evening.

Hello fresh is nothing but a scam! Ever wonder why so many people are marking them? It's because they are terrible at what they do and need people we trust to help them out. I got a coupon in the mail FROM THEM for 17 free meals, free shipping, and a free tote. When I used the code it charged me a dollar for my first box (2 meals for 2 people) then stated my next box would be $40? Talked to CS and they were SO UNHELPFUL! Talked in circles the whole time and then told me my FREE coupon was for discounted boxes not free boxes. I wish I could give them negative stars because that's absolutely what they deserve I highly do not recommend giving this company a penny of your money! Oh and they didn't offer me anything just told me that they were right the whole time.

I'm not sure what time this, my first box, was left on my porch, but when I received the delivery notification, the time stamp for the delivery was in the future. What?! So, having no way to know how long that box was outside, I can only assume it was HOURS since I got home around 9pm and found everything in the box was barely cool, and the "ice bags" were completely thawed. No way am I eating anything in that box. I called Hello Fresh to get a refund, and after an initial refusal to give me my money back, a refund was approved after I waited on hold for a few minutes. I had better not see any more charges on my credit card either, like I saw some people have complained about.

Got my order today. 3 bags with a few potatoes, herbs, pasta and 4 oz chicken. I could have bought this in the grocery store. Wait I have. I don't want to pay someone to go shopping, deliver it and then take 45 minutes to prepare and cook. Didn't waste my time putting it in the fridge. It was put in the garbage immediately. Never ordering again. High sodium, have to cook myself, have no idea how this got 9.8. I have to order food now. Thanks alot

I didn't realize how incredible Hello fresh was until I tried other meal delivery services. Package arrived nicely with no damage and within two days of delivery. All food was separated into bags with labels - meat was packaged separately. I canceled so I could try other food places. I am glad I did because I realized the quality of food and time they take to package their items. Food was excellent in flavor - It did take longer than expected to cook but that's because it challenged me to do things I hadn't done before. I was not raised cooking homemade - but this is actually a positive because I learned new ways to cook. Great quality of food - just would like it to be a little less expensive.

Cant manage an address change, the change made 4 days in advance but still cannot deliver to the new address. The customer support we are a self managed company cant help you in any way is the response I got. No warnings in the app for an address change about what happens for with the current shipment or anything,

Support is so terrible. Pure English is not even an issue. But the way they answering. They are not trying to help but trying to make you fool. After my first order I was charged automatically for the second one. But I was not at the town, so I asked to cancel it (one week in advance). Support answer, that normally they are not doing it, but as AN ACT OF GOODWILL he will cancel my order but convert previously changed money to kind of bonus money. After that I was informed that as it is bonuses, I can only pay the order but not shipping (which sounds weird). Support did not try to help or offer solution, but arguing with me and being rude. This was the worsted experience I ever had.

Crooks to say the least. I got an email and opened it and looked at their programs/meals. They sent me an order that I did not request. They will not take it back or reimbursement me for it. I do not even know what is in the box. Interested that there is no way to make a complaint on their site.

We have been receiving Hello Fresh on and off for around 3 years, 3 meals per week at a time. We particularly live their Italian, Korean, and Thai dishes. That is until FedEx fails to deliver on time or properly. We have had a box delivered all busted up and another box was 3 days late, it left HF on Thursday and got to us on Monday. In both cases, the food was temperature abused and spoiled. We tried to contact HF and the only options are to wait on hold for 45 minutes or longer or start an online chat which the wait can be 45 minutes and you can't let the screen lock up or change screen or you start over. Unacceptable.

I am currently on the phone with my CC company to block this merchant. I cancelled the subscription the day after I signed up, they still sent a box. I contacted their error department and they agreed that the subscription should have been cancelled and their was an error in their system. They told me to keep the box and they would refund the money; at this point they had charged my card twice, they did send a second box, and I went ahead and thought ok, they charged twice I would get two boxes and that would be the end of it. Well the boxes stopped for about 2 weeks and now I came home to another box on my front step for food that sounds down right disgusting. The first box they sent was surprisingly good but the second box was not. This third box looks horrid. So unless you plan on staying with this subscription for eternity I would advise to stay far, far away.

They make it hard for you to cancel then i refused the boxes at the door but still emailing me debit collection letters over the boxes i refused.

Avoid they are aggressive when you cancel and harass you to rejoin?