HelloFresh

I was very satisfied in the beginning with Hello Fresh. Now, 6 months later it is the same old, same old. Fattening, butter, cream cheese, cheese, sour cream all in one plate. Also the spices are redundant. Cumin lace spices. Argh. The pasta recipes are mostly fat based ingredients. Where are the healthy, veggies and tomato based sauces? Also, the veggie meals are redundant. If I see one more chick pea I am going to puke. We haven't had any issues with delivery other than a couple of times we had a missing ingredient. The food is really good I must say but redundant, at least for the vegetarian options. Not to mention fattening.

I am puzzled as to the lack of positive comments with regards to HelloFresh food. I have been using them for just over a year and I couldn't been happier. The box always arrives on time and the recipes are delicious. Some of my work colleagues also use Hello Fresh, and they are happy with the service and the meals, so I really don't understand why there are no positive comments...

My husband and I enjoyed Hello Fresh our first few meals. After this, my husband asked me to cancel our food delivery. I found it totally difficult to figure out how to do this. Another batch of food arrived, although I thought I had said to stop delivery, my bank account was charged, etc. I have requested at least 4-5 times for Hello Food to stop this charge on my bank account and delivery. Is this some SCAM? Anyone else have similar experiences? I will NEVER suggest Hello Fresh to anyone.

Our box label stated delivery by Friday at 9pm. It arrived Sunday morning. It says on the label leave at back door. It was left on the front step near a busy street with food liquids leaking all out of the box. When I called customer service offering to send pictures, they were rude and did not even apologize. I canceled the account requested a refund and am praying they return my money for the week.

Hello Fresh?. More like Hell No!. Worst food delivery company. No wonder it ddidn't even make the top 5.
This was over priced food and all I got for it was about a week curled up in a fetal position, sick to my stomach and needing to throw up as well as other, even more disgusting things. This company has a repitation of over charging your credit card, charging for 3 people instead of 2... little "mistakes" lime that... not to be trusted, not one bit so check your credit/bank statements. Quick.

Worst service ever. Ended up joining to see the menu offering and then realized it was food I couldn't eat or wouldn't eat. Cancelled immediately. Once I saw the charge called customer service and was told it would be taken care of. I then receive a full box of food I never picked and no credit. Don't waste your time.

Their website is convenient and very good optimized. Meals looks exactly like on photos. I liked almost everything they brought. Also, they are very innovative and diversify their menu with delicious new meals regularly. I recommend

Ordered and I was excited. I feed a family of 5-6 sometimes-7. So meal planning is a must. Ordered meal planned that arrival was set. 3 days later... Nothing from the company... Conatcted them. They no problem just send out a new order i will plan accordingly... No luck I had to start all over choose my meals again start a new order maybe wait another week... Fortunately my family relies on me and come thru. This company did not... Not a reliable company... Do not trust them for your family. So for so many... Im not happy.

We canceled only to have them deliver the following month. We had to pay again. Charged us two days before delivery. I called, immediately, when the charge was put on our account. I told them we already canceled and they said that the cancellation would go through this month but we are still getting our order and charged for it! That's $147 we did not have this month to spend. I would not recommend this place to anybody!

I honestly enjoyed HelloFresh since it saved me a trip to the grocery store. Randomly we would receive the wrong meals all together or we would be missing items. Wasn't honestly that big of a deal. Well recently I started noticing random separate charges to my bank account from hello fresh on top of what my box should cost. It ranged from 9-24 dollars. I couldn't figure it out and the website is nearly impossible to navigate when it comes to customer complaints. I would not recommend.

If you're like me and this garbage company charged you without your consent and refuses to refund your money, all you have to do is call your bank and tell them "lack of services received". Meaning you either didn't get your order or the ordered you received is incorrect and that the company refuses to give you your money back. This piece of sh*t company thinks they're slick but I'm slicker. Got my money back. Spread the word

I explored the idea and found it would not work for me, only to9 find out it was $29.00 to cancel. The credit card I supplied to explore would not work for the cancellation. All of this was within 10 minutes. We have yet to see what happens, but $29 dollars just to explore seems like a real rip off.

HelloFresh was double billing me or 5 weeks and when I brought it to their attention they apologized and said they would fix my account. This took 5 phone calls to accomplish this. I told them I wanted to cancel my account and yet I still received unsolicited calls about reopening the file and each time I told them I was not interested. Out of the blue, they informed me they sent a shipment. I called promptly and told them my subscription was cancelled. They said they had already charge the account and would not refund the fraudulent charge. I asked Amir, the customer service agent, multiple times to transfer me to his supervisor so I could get this resolved and he refused. They are a deceptive company who makes fraudulant changes on consumers credit cards. Watch OUT!

Don't order! My wife ordered the trial it is not worth it. She took forever trying to find where to cancel it. She has canceled it twice and they still continue to send it. Today she is having to cancel her credit card to stop the charges.
You can purchase better quality for 1/3 of the price. DON'T ORDER!

I suspended my order for several weeks, they unsuspended it and then told me that they dd not have record that it had been suspended. I know I suspended these week because I was going out of town. This is a rip off go with Blue Apron

Initially, I liked the service however I found that as time went on I was receiving more and more bad produce (tomatoes smashed or rotting, wilted scallions) in each shipment. I contacted customer service as got some credit. I decided to pause (which you can only do by skipping weeks up to 6 weeks). Then when reviewing my credit card I saw a charge for another box. I contacted customer service immediately to cancel the box and was told they couldn't cancel as it was in "pre-shipment" Today is Wednesday the box won't ship til Saturday and they can't cancel it? Seriously. I got no notification. Some other pet peeves: The front page of their website is so full of offers for new customers its hard to log in for current customers.

Bottom line: The recipes were the best thing about this service, but the food quality leaves a lot to be desired.

We've had some decent meals from Hello Fresh. Several times they forgot ingredients and had the wrong recipe to match or had wilted produce, but overall it was nice to try new recipes and have it delivered. We took two months off while we remodeled our kitchen. We ordered again once it was about finished and our craftsman is staying with us while we finish this project. I, thankfully had some left-overs that we are eating tonight. I had planned to made a Hello Fresh meal - which was PROMISED to be delivered by 8pm. I waited until then - late dinner with no delivery. I heated leftovers and THEN the delivery arrived. I believe this will be our last order. :(

I have been a member on and off for several years now. But they have forgotten my protein in my orders several times. I got no apology, from customer service. And no compensation for their mistake. They didn't care when I threatened to cancel my service. So I did.
I will never use their service again!

They automatically sign you up for revolving orders. Be prepared to see your credit card being charged. If o practiced my job this way, I'll be in jail. Whatever happened with justbordering and paying as you go? Why are you automatically in a deceiving way enrolled for revolving orders? Never again. They lost my business.

Within two weeks of starting Hello Fresh, a box showed up with the ice bags melted and the meat lukewarm. In the last two months they showed up, including today, with a meat packages leaking into the rest of the box. If they'll ship meals with bags of leaky chicken and melted ice, what the heck might be going on in their processing plant?

Canceled this afternoon and contacted the Maryland department of agriculture, their food safety director. Don't know what may come of it, but if you're reading: find another service!

I am absolutely disgusted with HelloFresh. I opted to skip my delivery for 9/23. I made this selection on Saturday 9/16 through the HelloFresh app linked to my account. The deadline to make changes was 9/18. I made my changes ahead of the cutoff. Today, I noticed a full $59.95 charge on my account for HelloFresh for a delivery for 9/23! I called customer service to let them know there was an error. I skipped 9/23 and made meal selections for 9/30 and 10/7 while on the HelloFresh app on 9/16. I was informed by Jose, that there is nothing they can do. I will be receiving a delivery of items that I do not want and will have to pay for said items. I asked to speak with a manager to see if there was another resolution. I was placed on hold for 15+ minutes and then hung up on. I have cancelled my subscription. I was pleased with the packaging and product and looking forward to my 9/30 and 10/7 deliveries. HelloFresh customer service is anything but a service. Buyers beware!

I tried HelloFresh, and the first week the produce was rotten. I decided to give it a second go for another week, with hopes it was a one-off. Unfortunately, the second box was more rotten. I tried to seek customer support and they only offered a small "credit" on my account, which only can be used when I order again (with no other discount/promo). Terrible quality and customer service.

Bought 4 week plan under assumption all 4 weeks same price. First 2 weeks price reasonable but both weeks meat not correct, week 3 cost doubled and missing one whole bag/kit, week 4 price also doubled but finally received a correct order. Week 4 taco soup four servings 4 bowls) cost $34. I could make same for under $10