HelloFresh

I do not understand these reviews! I am chef, although, I am not in the business any longer. I rarely have time to go to the grocery and started to hate cooking. Tried a couple of the home deliveries and was not impressed. I love Hello Fresh, had a problem with delivery with the unexpected snowstorm, but they did not charge me for the next order. I love cooking again., the ingredients are top of the line and always fresh! Highly recommend!

This was my first experience with meal kits. I was delighted with the packaging of the ingredients, and the freshness of most, with the exception of a few wilted salad greens, and the Mango which was too green to be usable. Fortunately I had a ripe Mango on hand to 'save the day". Plenty of delicious food for dinner, and it was FUN!

I order 3 e-giftcards for my daughter's birthday, only two was emailed to her. However odrder history showed three and I paid three. Overall the website is very difficult to use, the customer service is some one at home with kids noices in the background and she was unfamiliar with Hello Fresh website. Won't order from them again!

So I tried this last week for the first time wanting to see if it would be a solution for me and my son. We had such a hard time navigating the app that we couldn't even pick the food we wanted. When I wanted to cancel I went over the instructions in The Help area several times it says go online and you can cancel or go through the app and you can cancel. You cannot cancel through the app if you have the app downloaded to your phone and you use your phone to go online to cancel it you cannot do that either you have to delete the app in order to go online and be able to cancel your subscription they don't tell you that so be careful with these companies the food portions are extremely small

I absolutely love Hello Fresh! I have tried all the others including Plated (never delivered but said they did... twice), Marley Spoon (delivered late and spoiled) Dinnerly (same as Marley Spoon which makes sense when you realize they're the same company.) Blue Apron (No complaints) and Sun Basket (My other favorite) But Hello fresh comes out on top for so many reasons from dependable delivery to fresh ingredients, to fun recipes I can cook with my kids. Thank you for making my life easier!

I was on the web site and saw the promo for 16 free meals for signing up. I filled out the application and got to the point of entering the code for the 16 free meals. After entering the code it said that promotion was no longer available. I felt this was a bait and switch so I did not complete the sign up. Several days later I received a box from HelloFresh. I called to find out why I was sent the meals. Customer support told me that when I entered my credit card information I was set up even though I did not complete the order. What I received was not what I would have ordered. I canceled and was told I would receive no future shipments, but I would not receive a refund.

DO NOT ever set up an account with Hello Fresh. They sent me a delivery I didn't order. I provided them a screenshot of where I skipped the order and they apologized and said they would refund my money. They did not refund anything and I never heard from them again.

First box of 3 meals for 3 people fine, second box of 3 meals for 3 people fine, third box (forgot to order - ok nevermind) they are sending us/taken money for 6 meals.
Customer service shocking, it's a scam, avoid.

Spent all night throwing up and cramping with cold sweats after eating the blackened chicken penne pasta. Because I was suspicious about the chicken I opened the 3rd pack of chicken this morning and found it was rotten. The smell was horrible. Reached out to HelloFresh. They first offered to refund me 10.54 for one meal (the one that made me sick - I am still very sick as I type this) and when I asked about the chicken I had to throw out this morning (for 3rd meal) because it was rotten, I was suddenly offered a refund of 28.34. I am to "hear" from someone by email to discuss this further. What I want to know is how did I end up with rotten food and how often does this happen? How is this company regulated? I will certainly let everyone I know not to try this service.

I tried to use a coupon given to me from a friend. I placed the order tried the coupon it did not work. I cancelled the order as soon as the coupon did not work. You sent the order CHARGED ME $105.00. I called customer service and was told I could not get a refund because the order was already sent. It should not have been sent because it was cancelled with in 5 minutes. She said it showed the account was cancelled. Very disappointed.

Got my first box of 3 dinners with the $40 off for the month of April so it was 29.00 for the 3 meals. I was very pleased and so was my husband. We had a sausage and peppers sandwich the side was asparagus! Fresh ingredients, good quality meat the sausage was above and beyond what I wld usually get. A fabulous Italian seasoning made it extra good. It's a treat to have someone else's idea for dinner especially when it is such quality. Very easy to make all on a baking sheet in the oven. I say hell yeah... Adding to this review we had the other two meals out of our 3 they were not so great Beef Bolognese & parm crusted chicken, although they send good meat, grass feed beef and natural chicken, they were just very average and I wld not look to have them again.

I have been a customer of Hello Fresh for about 3 years. I called the company to suspend my subscription for 3 months while I was away. For some reason Hello Fresh began charging me for meals 3 weeks before my return. My neighbor who has been bringing in my mail and checking for packages says that there have been no deliveries from Hello Fresh yet the company charged my credit card. I called Hello Fresh and although it acknowledges that I called to suspend the service for 3 months, it says it does not accept suspensions for that long of a period so the subscription automatically restarted. Yet the boxes did not arrive! The company has refused to credit my account and I have now permanently canceled my subscription. I have heard of others who have had similar problems.

I cancelled my complete account on the 9/01/2023, a refund was issued and he told me on the phone that he had completely closed my account and that To reactive it all I have to do is log in. NO ACCOUNTS ARE NOW ACTIVE. I recieved a charge on the 16/01/2023 for £33.48 and again on the 23/01/2023 for £33.48. I called up and spoke to Someone who was useless. I told her my account details and she said, yes I can see that account and they're inactive. I said so why am I being charged after I closed it. She said let me check. A short while after trying to blame me for logging in 'accidentally' She said the account is now active. I said but right at the beginning you said they're not so how is it now? I asked if it had been reactivated since we've been on the phone and she said yes. Anyway I've asked for a manager to call me back… wether I'll get my money back who knows but check your bank statements if you've closed your accounts because they're still robbing me!

I used them before years ago and decided to see if i wanted to use it again so I deactivated my email in order to see the coupons they've sent out only to find out a month later that food was being shipped to my old address and my card was being charged weekly called to get my money back and I was hung up on called back and was told a supervisor would call me back. I wish this place all the bad it's truly a scam don't open any emails from them I will be taking it to small claims for scamming me

I cancelled my subscription and was still charged. I contacted customer service to see what kind of refund they can provide and they said there wasn't anything they can do. I'm in customer service too… you definitely can find SOMETHING to refund the customer back but it seems like they truly don't care about customer satisfaction. Theyre wildly expensive. Extremely disappointed.

Hello fresh delivers weekly items to make dinner. It cost $69/week. I was sent a free box (trial) and I loved it. 3 meals for 2, can sometimes feed 3-4 people. The ingredients were fresh, cute packaging (jars/supplies), and good insulation/ice packages (which we reuse for coolers). Honestly, it a little pricey, but it breaks down to about $11 a meal/person + prep/cooking time. You can select your deliver times/days.

Good-great variety of food I would never think to make. Harissa lamb meatballs in a yogurt sauce, shrimp po boys, paella, etc... Very delicious and filling.

Bad- I've received a box with bad shrimp, and rotten grapes, celery, chicken, salad.

Also a bit pricey but at the same time, kind of worth it if you are trying to try new healthy portioned foods.

You can use my code if you'd like $20 off of your first box! V6GJRK

So I got signed up just by looking at the site. I contacted immediately and was told it was refunded and stopped. Then I got charged again (without permission) three/four days later; they wouldn't refund it so I had to spend over 50 bucks on food I didn't want then I couldn't eat any of the meals because I have celiac disease and they don't even offer gluten free options. I was told it would be three meals. It was only 2 and they weren't the meals I was told I was getting. Their customer service reps kept trying to give me meals with gluten so then I gave up and sent the box to my brother.

My brother is a great cook. It was awful. He couldn't even eat it. So almost 60 dollars down the drain, horrible company, shady practices!

This is our 5th box with HelloFresh and these are the pros and cons:
Pros:
1) The foods/recipes are good and fresh
2) The packaging is good

Cons:
1) We've encountered a delivery issue with HelloFresh. They promised to deliver our meal on a Saturday and it ended up coming on Wednesday of the next week.
2) There is a glitch on the app and it secretly charged me for 2 box in a week (didn't send me any confirmation after the payment). I called customer service and they acknowledged that there's a glitch in the app but unfortunately, there's nothing they can do...
3) Called HelloFresh for customer support, they picked up the phone and then hung up on me.

With all these issues with HelloFresh I think its best to save your money and buy groceries yourself.

You will get calls at least once a week, around 10am for me (work time). I pick up calls I don't recognize because sometimes they are pertinent calls. It's just very pushy and annoying - it makes me suspicious they're so aggressive about it. Their boxes are fine, nothing special and comparable to all the other meal delivery services. I tried two boxes before I cancelled because I found their website glitchy and difficult to navigate (esp. When skipping certain weeks). I also could not view the meals easily or view meals that weren't in my box. It was just a very clunky website. If you've cancelled and are being harassed by them, put a fake phone # on your profile!

Be careful providing this company with your bank account or bank card information. Even after canceling they will attempt to charge you. My wife called customer service and the individual on the other end told her it was "too late" and hung up on us. It is October and we had canceled back in MARCH.

The food was OKAY (although current news articles cite E. Coli outbreak) but we ultimately decided the quality/quantity for the cost was NOT worth it back in March.

To the "customer service representative" who hung up on us, Go F$#% yourself.

Looked at the site, but never agreed to shipment or deliveries. Immediately canceled off the website, but a box arrived on my stoop without any notifications? Called to have them get this food out of here and refund the fraudulent money taken from my account and they refused. I never agreed to a subscription with this company yet if you put in your name just to see the menu they automatically "gotcha" without any type of confirmation on your end. If a company needs to trick people into subscriptions for their products it is obvious that the products aren't good enough to stand alone. I would not only say don't order from this company, but also don't even click on the website, because they are scaming people left and right that way! Horrible customer service as well

We have had our 10th meal from Hello Fresh and each one has been so delicious... such a nice change from our boring meals. We have had no delivery problems and the food that comes is separated by meal and so fresh, even the tomatoes and zucchini today. You have to be careful to "Pause" a week if you don't want a delivery or they automatically come, so I mark my personal calendar to remember. We get them every few weeks... if we went out to dinner three times it would cost much more so we do this instead. Prep time is just as they list and while there are a few pans to wash, the meal is worth it. We like that they are healthy meals with fresh veggies.

Signed up for a trial box with a code a friend gave me. They set me up for a subscription I did not sign up for and took $115 out of my account… my family can't afford that. I called customer service for a refund and I was told they could not give refunds. Insane after the fact I hadn't even got the box yet. I hope this business realizes what they are doing to people.