HelloFresh

I subscribed for a couple months and was actually satisfied with the food. However, I cancelled a delivery while going on vacation. They ignored the cancellation and sent $50 worth of food I did not want and will have to throw away. I figured I would cancel the subscription and then the real nightmare began. Hours clicking back on their site without actually finding the "cancel" button. Finally called and successfully cancelled. Overall food was good, but this seems to be mainly a high pressure sales operation.

I used hello fresh years ago. In November 2023 (after their profit warning and share price collapse) I got a sales call. I declined the offer they were selling. But they began charging me and sending me boxes every week immediately after. I kept emailing and calling to stop the orders but they kept coming. And now they are refusing to refund me boxes I never ordered.

My sister got me a $100 (virtual, sent via email) gift card for Christmas. She had done this with Blue Apron before with no issues. I set up my account with HelloFresh and everything seemed good. I was a couple days from them shipping my first box. I received an email out of nowhere saying they were sorry to see me go. I logged in and saw that my account was cancelled. Everything was wiped out. I contacted help and they told me I had cancelled my account, which obviously I did not. They said they would set it back up, but when I wanted to make sure they applied the gift card, they said that was already used and I couldn't apply it again. It was outrageous. I had the code and everything. I had not received anything from them. I asked to have a supervisor call me. Three times I was promised a call with no follow up. They are thieves. They kept offering me little discounts as if that's as good as the 100 dollars my sister spent on this. No.

The food arrived damaged due to poor packing without any care, respect to the food or customers. I never have any issue when ordering from other other suppliers.

Our children gave us a gift certificate for this. What a nightmare trying to use it. Their website is horrible to navigate around, we still had to pay our own Money for delivery fee which they wouldn't take off the gift card. Customer service was horrible. The meals are terrible and so overpriced it's insane what you pay for. Portions are so small, I could buy meals for a whole week for what they charge for 1 meal. I don't know how anyone like this or thinks it's a good service. They also have everything extra that you have to pay more for and again couldn't use gift card for those. So for a gift from our kids who thought it would be nice we ended up paying over 50 just to try and use it. Still trying to cancel and getting run around. What a terrible company

I was offered a promotion to try hello fresh at 36$ a week for 3 meals with 2 portions each. What I received was the smallest portions of food imaginable- it honestly reminded me of the easy bake oven recipes from fisher price but meals instead of dessert. I made my first meal- it took far longer than the 25 minute estimated time on the recipe card- and woke up the next with the most violent case of food poisoning. I'm so upset as I don't want to throw away the remaining food but the level of discomfort, illness and anxiety I'm experiencing from the first meal even days later is not worth the risk. Save your stomach, energy and money! Buying a bag of groceries and making a simple recipe that provides some leftovers is so much better than risking any of this nonsense.

It took me 3 times before my order was properly cancelled and only after they sent me a box I did not want. Sub standard communications, customer service reps speak very poor English and do not deviate from their set dialogue. Also sick of the substitutions they conveniently don't let you know until you have the box. No updated menus saw me with lots of celery (I hate celery) left over.

I submitted this same review to their main distributor and it was taken down with 24 hours because they know it's true but it looks bad for their business. I saw an ad on youtube for 16 free meals plus 3 free gifts for hello fresh so I did what most people would do and went to the website to get my free stuff thanks to that youtube code. Submitted my email, contact info and cc information for future purchases. Selected the type of meals I wanted and...$36 with free shipping!? Ok ok go back, select different options...$36!? Ah, I get it. Just another scam to lure people in. Source local produce for your meals and you'll pay half that for 16 meals. Yes I know you're paying for the convenience of not having to leave your couch but come on. LIVE LIFE! Stop paying people and bad capitalistic companies like hello fresh so you can be lazy.

Hello Fresh has a 50% chance of making an error with your weekly meal kit. Either they pack the wrong menu item or about 80% of time there will be missing ingredients. I've been a customer 2 years and they promise to "look into" these problems, yet they occur almost WEEKLY. Also, if there is a holiday they will often mis ship date by 2 or 3 full days. Try Instacart and order your own stuff. That gets there faster and is cheaper

It comes all boxed up w/ recipes and usually the correct amount of ingredients. It's advertised as fast and easy but it's not always; problems w/ missing ingredients. Furthermore even if they perfected this I still have such a disdain for the product I'd never recommend it in any way. It requires the "chef" to dirty a bunch of cups, pots, cutting bored. Which is a burden latter naturally. If you would like to dirty a bunch of kitchen utensils on recipes that are fluffed up go for it. It has led me to nearly having a full blown aneurysm w/ the tedium of it all.

Always great food! I like how they separate the food into individual paper bags which makes cooking and figuring out portions a breeze. I also like the big card they use for each meal. My 10 year old and 14 year old's both can make a dinner from start to finish without help (although I do stay in the kitchen while the stove/oven is on;-).

Terrible door to door marketing, trapping consumers into a trial, who then end up getting a junk food box even after withdrawing and cancelling the trial box and subscription at the point of sale, as I did, after seeing the unhealthy options. Delivery driver then drops a box which is not even expected outside the house without even ringing the bell, where it stays for 18 hours. The Sunday morning is then wasted with customer service, dealing with half a dozen people to get clarification, get a refund and trying to raise a complaint to an accountable to address their poor practices.

Tried for 4 weeks. 2 orders were late by 4 days, 1 never showed. Wrong recipe cards one week, wrong menu choices another. Customer service reps gave different responses and information each time I called.

Sigh* I wish the service was better, because the meals were tasty.

Chose menu, chose date got confirmation email. Assuming correct food would arrive but it didn't. We had run down food in the house, food delivery refused as not suitable for allergies. No refund given. No food to feed children. Awful customer service.

Be cool? No way. The ordering system does not capture their failure. Customer service say you get a credit but it's not recorded. You get charged for boxes that don't arrive. Their GPS system is not current. There is always something wrong with the ingredients including entire missing meals. I give this mob a zero rating.

Avoid at all costs, unless you enjoy paying for a product then not receiving it. My first box was delivered to an unknown address. Instead of them applying the 50% off on the first box on my next order, they tell me that all they can do is give me a credit for the future after the current offer has expired. Fast forward to box # 6 and guess what? Also missing. My deliveries are due on Mondays. I get an email stating that this week's delivery would be delayed due to the holiday and that it would arrive on Tuesday Jan. 3. Well, the box did not arrive and when I try to get a refund, some customer service representative in Columbia (the country) tells me that they cannot process a refund. I'm stuck waiting for the box even though they cannot tell me if and when it will arrive. Hands down, worst customer service experience. Sad really because the meals were good. I have the chat transcript to prove the nonsense.

The items they send are always very close to their expiry date. I've ordered 5 meals and all of them were due to expire within 3 days of arrival - looks like they are cutting costs by using not-so-fresh ingredients.
Also, there are packaging bits like insulation pads that are not recyclable and it is appalling that they do not collect those back - it is not an environmentally friendly business.

My first box still has not arrived. It's days late, no courier update. But a credit towards my next box was offered. Think not! Had to fight for a refund that will take 5 to 10 business days. Amazing they take our $$ immediately, but to return takes week. Save yourself hassle. Go to the grocery store! What a disappointment & aggravating first & last experience! You can see my empty plate picture! No box, no food, no $$

These crooks took money from my account even though I had credit on the account. They are fraudulent and rely on the goons in the east with their cheap labour not happy with them at all.

They are a scam outfit who claim you'll get free referrals but they always lie

Be careful with the auto-renewal feature. I went into my account settings and cancelled every week that was listed as a weekly delivery. I didn't receive an email notification, an email asking if I wanted to change my menu preferences, a text or any other communication that would trigger the fact that I had a new order coming. What I did get is a text letting me know to expect a new delivery. Nice of them!

Of course, it was an auto-payment as well and you don't have the option to cancel the order once the order has been "placed", whether you know it's been placed or not!

I was supposed to receive my first box yesterday and nothing was delivered. I received no communication via phone or email. This morning I checked my account on the Hello Fresh platform and the status of the order was still "In transit", the tracking number that I found was to the FedEx website, that said that the shipment is delayed by 2 days so far, no reason, no ETA. I wonder how FedEx stores perishable food items while the shipments are "delayed".

I emailed Hello Fresh customer support, no response. I wrote to them in chat and waited 30 minutes or the reply. Left for 5 minutes to the washroom and returned to a message from agent who replied to my detailed complaint: "Sorry, I haven't heard from you and ended the chat!"

So the verdict is that Hello Fresh doesn't care about your time, money or food safety.

Worst experience ever! I don't recommend it.

When I first got Hello Fresh I was really impressed but over the last 8 weeks I have had missing items and changes.
Today was the final straw. 4 out of my 5 meals has been changed.
Asparagus and Broccoli has been replace in 4 meals with Green Bean!
Id rather have a tin of processed peas.
I dont know what has gone wrong but it is now not worth the money.
Just cancelling mine after I leave this review.
Dont bother honestly they seem to be paying more celebrities on Instagram to say how wonderful they are then sorting out their problems with the people who actually pay for their service.

They have to have the worst billing explanation I have ever seen, it's very confusing, I was suppose to receive the hero discount, it applied it then they charged the full amount when they billed plus another upgrade charge. Customer service was horrible and just said "that verification comes from another website" and you can only get one discount so another one was applied" which was a higher charge. Don't use the company! The food was good but it was very expensive for what you get!