HelloFresh

I signed up for Hello Fresh through the TMobie discount APP offers $45 off the first order. The Hello Fresh APP isn't the best designed, in fact, the layout is very confusing on purpose so you spend more money. However, I selected my food and paid $165 for the week. The following day I was charged again $20, and then again $15. I tried to instant message, but their site was down, so I called Hello Fresh customer service. I was told I didn't read the small print and these were extra charges. I said I wanted to cancel the whole order that was 5 days away. The customer care representative informed me that the shipment was packed, and they could do nothing. Again, she referred me to the small print. How is Hello FRESH, "fresh" at all? I had only ordered the food 12 hours before this call. I am so disappointed in TMobile for recommending this company, and I don't care how good the food it... this is about customer service and feeling conned. I would NOT recommend you read the small print... instead, go shopping yourself and get some real FRESH food.

I became a customer just on 12/26 without really knowing I became one. I downloaded the app but in order to see meals I had to input my credit card info which should have been flag #1. I didn't like any meals so I didn't choose anything. On Monday 1/02/2023 my bank sent me a statement which showed a charge from HelloFresh?! So I called and was advised that they will choose your meals for you and you have 5 days to cancel but since it was more than 5 days now there was nothing they could do since box was sent?! I didn't get any emails telling they're choosing and charging me.
I checked the App after I was charged and it says I had until 11:59PM to change meals, how can I still change meals yet they can't cancel the order? I asked to cancel or speak to supervisor. Was put on hold for 30 mins and advised supervisor would call me back that day...here I sit on Tuesday 1-03-2023. NO call, no resolution, and charged for meals I didn't want. Worst experience ever. How can you be so sneaky and not let people know what and when and when contacted with an unhappy customer not offer ANY resolution?

I took a chance and ordered HelloFresh to try to make our week easier and to cook meals together as a family. Unfortunately, first week of orders, they sent ground pork instead of chicken with one of the meals. They also did not include the necessary spices in the order which would have come with them. These are not spices most would have on hand either. Second week was so much worse. We ordered a box of 4 meals. One with porkchops, 2 chicken, and a 4th of fish. We did not get any fish, only one chicken. The other two proteins they sent were ground pork again. The pork didn't go with any of the ingredients well, so we ended up with only having one meal of the 4 able to be made. Also, the cucumbers for one of the meals was rotten. When I contacted customer support both weeks, I found they do not give refunds but credits that I would receive after 16 boxes. That's 16 weeks of food that I no longer wanted because of the issues. On top of that, they don't credit the full meal that proteins are missing from and just give credits for the proteins themselves which meant the other ingredients went unused because we could not get to store to get replacements. I canceled and will not look back. Complete failure because I lost so much money on unusable food. I do not recommend them in any way.

DO NOT EVEN GO ON THEIR WEBSITE. I went on the website just to check it out after hearing about it from influencers. You HAVE to put a CC on the account to even look. Didn't even pick anything just took a little look and than I was charged next day, it said I COULD make changes so I called and once I gave the account it said I COULD'NT make changes "it has to be 4 days in advance" the representative was rude and said sorry after charging me $200 for something I didn't want

Used Hello Fresh since lockdown and no complaints up until Tues 5th Sept 2023. We were expecting our food delivery and had a tracking message from Yodel to say delivery between 10.57 and 12.57. Didn't turn up and tracking was not updated despite checking constantly until after 8pm. Went on chat to Hello Fresh, just told to wait. Went on chat to Yodel, just told to check tracking number (I DID!). Food eventually tuned up at 20.30 pm. Stand in driver advised that the box had been sat in the baking sun all day as the van had broken down. No one from Hello Fresh bothered to update me either via phone or email. Have been trying since then to get a refund/compensation even some sort of blooming acknowledgement via online chat/phone and emails. Nothing. No one bothering to contact me. Each time I manage to get through to follow up I am just told someone will be in contact. Nearly a week later and still chasing. Absolutely disgusting. Will not be using them again nor could I recommend anyone else to do so. All is fine until something goes wrong (and it does, just read the reviews!) and then you are just ignored...

Called the contact center stating that I got a notification from the courier saying my delivery was canceled but the advisers kept telling me that the parcel was on its way.

I have a print screen where it says that the job was canceled and sent to them and still didn't believe me.

I have then contacted the delivery company and they say that the order was never received. - sent this report to hello fresh and still didn't believe me.

I called back hello fresh and they told me the same again that food is out for delivery and that I need to wait and see.

As you can imagine I have an empty fridge, fiends at home to try the foods and nothing will arrive.

How frustrating and embarrassing is this? Not to meantime unprofessional and poor management.

Honestly the worst purchase I could have ever got myself into.

The next day I called twice.

First call they gave me £7 credit to use on my next box. And they made it look like a great compensation which was just embarrassing and offensive.

The second time I called (my 5th in total) the lady told me I have received £15 extra pounds to compensate for the box that never arrived. Which is even less money that I payed for my original box - that by the was was not being delivered anymore.

Canceled the subscription straight away and asked for the total refund. Advised all my friends not to get into this because it's not worth the trouble. There are other brands that have healthier and tastier food and their costumer service actually get things done.

Mistake mistake mistake

Do not buy a Hello Fresh gift card. It is not treated as cash. You can not use it with a subscription, so it's value is actually far less than what was paid for it. Borderline scam!

I got my first HF box and I can send my friends "free boxes". So I sent one to my flatmate. As far as I recall, Hello Fresh did not specifically wrote on its advertisement that a free box cannot be deliver to the same address (just confirmed with a Hello Fresh staff on the phone yesterday. He told me they will NEVER write such thing on the poster. So isn't it a scam then?). I called yesterday after reading the HCM international email (third party HF use to chase after payments) and that same Hello Fresh staff told me I did not get the "free box" discount, therefore I need to pay 41.99 for that box. However I do have bank records showing I got a box for free but later Hello Fresh returned the shipping fee and demanded me to pay 41.99. Just we thought Hello Fresh will never deliver the box because the transaction failed, it did (this box is not a subscription, the box should never be sent to the address). Now the company asked HCM as a third party to get involved on this issue (they send multiple emails and because I don't check this inbox frequently, HCM raised the price to 47.99, they simply added 6 pounds on top of the original price), I could not agree with such forceful action. Therefore, called wanting to speak to a manager at Hello Fresh. It's been 2 days and I haven't received the manager's call. Apparently the manager needs to investigate the issue before giving a call back...

I have had 6 meals from Hello Fresh so far and every one was delicious! It takes me a little longer to complete the meals than their estimated time, but I'm going to try cutting up the veggies all at once for the week's meals to cut down on prep time. Many times, there are veggies left over after my husband and I are full and even after feeding a little to our toddler.
This service is great if you like veggies (and don't mind smaller meat portions than what you'd get at a restaurant, but still big enough) including carrots, bell peppers, green beans, yukon potatoes, parsnips, sweet potatoes/yams, and arugula... which seem to be prevalent in the recipes.
I just had a tiny bit of mold on one of the garlic cloves, but no problems other than that. I do wish there were less carrots & parsnips and more broccoli or something else green. The meals come to $11.50 each for our plan... 3 meals/week for two people totaling $69 (includes shipping). It does sound like a lot, but it helps us eat healthier food and eliminates at least one grocery store trip a month, so I don't mind paying a little more for the benefits.

Portion sizes so small we're still hungry after each meal. Had to supplement with other ingredients and add more meat. We're normal sized people - not overweight - but meal sizes are more for children.
Food quality left something to be desired. All fresh produce is extremely small. No expiration dates on any meat. Totally unacceptable. Not cool that we have to trust that the meat is fresh. I don't trust my health to a company that refuses to give proper expiration dates.
Talked to customer service about canceling a box. She confirmed it was done and that a refund was processed. Wasn't true. Box arrived and no refund was issued. Contacted CS again who said "oh darn. Hate that for you. We can only authorize 50% refund." I had proof of my conversation but they refused to accept my screenshots.
I unsubscribed from email and am still getting emails. The last one had no unsubscribe link at the bottom which is a violation.
Every single thing that could have been good with HF was much less than acceptable. So good bye and good riddance.

Apparently you have to cancel both the subscription AND the boxes, otherwise they keep sending them and charging. We canceled the subscription and thought we were done, nope! You have to cancel the boxes too! So 4+ days after canceling, we get a notification that a box was delivered. Since we had canceled and didn't pick the recipes, HelloFresh just sent whatever was left in overstock. And of course it was everything that is not edible due to severe food allergies. They were asked to come get it back, but they won't. They just prefer to send people to the hospital and have them waste their money on low quality food. And since we had canceled the service several days before hand, noone could plan on being home to pick up the food. So it will sit for 12+ hrs in 90 degrees weather and spoil.
It was going to have to be thrown out anyways since nothing was allergy safe, but now it will be all nasty and smelly on the patio before it makes it to the trash. The credit card was closed down due to the company's untrustworthy practices and a charge dispute was also made.

Received two meals for 54. Vegetable was spoiled. Over priced. No free meals. No discount. Charged for shipping. Go out to eat. Get fresh food. Packed on the 4th. Shipped on the 18th..

I RECEIVED A COUPON ($50 OFF FIRST 2 BOXES). I RECEIVED 25 OFF MY FIRST BOX CHARGE BUT WAS CHARGED FULL PRICE FOR MY SECOND BOX. I HAVE ATTEMPTED CALLING 3 TIMES AND HAVE BEEN DC 3 TIMES. I WENT ON-LINE TO CANCEL MY SUBSCRIPTION AND GOT THE FOLLOWING MESSAGE.

We've stepped out for a bit
We're always working on giving you new HelloFresh flavors - website and all. We're cooking up something good but while we do, the page you requested is unfortunately not available.
Please try again later.
If you have questions about your order specifically or HelloFresh in general, our captains of customer service are phoneside on *******414 and email ready at *******@hellofresh.com.
DON'T WASTE YOUR TIME OR YOUR MONEY WITH THIS SITE. HALF OF THE FOOD IS EDIBLE, THE OTHER HALF IS LESS THAN FRESH. NOT WORTH THE PROBLEMS OF BEING CHARGED FOR THE SERVICE..

We received 4- 75.00 gift cards. When I tried to place an order, to use them, I had to sign up first, with a credit card. I then tried apply all four gift cards. It would only allow me to do one. I called the customer service representative and he told me that normally, only one could be used at a time. He said that he could apply a second one and that we should order 4-2 person meals, for two weeks. We should only be about 3.00, out of pocket for each week. He also said that I should then cancel the membership and get another one in a few weeks, to use the other gift cards. He said he would cancel my membership for after the first two weeks. Instead of receiving one week's worth of food, they sent both weeks. I also saw that I was charged 95.03 on my credit card. I have just spoken with a customer service representative and was told that because he had the food sent in one week, rather than two, that they could only apply one gift card, thus the charge to my credit card. I would love, more than anything, to recommend this company. I know that the people, who sent the gift cards, was trying to think of us while we are going through some major medical issues. Unfortunately, instead of being helpful, this company has caused me to spend much time and effort to get this resolved. I will be contacting the BBB.

I received my first box two days ago. Since my friend/co-worker was really impressed with this service I thought I would give it a try since she offered me a coupon for a free box. First, the box was very heavy due to the large ice packs inside. These of course had melted a bit and the bottom of the box was a bit soggy. The box was neatly packed but the smaller boxes inside were wet on the bottom due to the ice packs.
The first meal I chose to make was the Jerk Chicken with Peaches. The peach was rotten. I had to use my own fresh peach. The recipe was easy to follow and everything turned out ok. It was plenty of food for my husband and me.
The next day I wanted to make the steak with chipotle sauce. I opened the box with the "fresh" ingredients and the ear of corn was spoiled. The onion was growing sprouts, and the can of chipotle peppers appeared to be about 10 years old! It was dented, dirty, label torn, and expiration date/code was worn off. I certainly would not have purchased this in a grocery store.
So, I put the meat in the freezer and discarded all other ingredients. Needless to say I have cancelled my subscription.

I had received HelloFresh gift cards for Christmas to try the subscription service out. However, when I redeemed my gift cards they didn't show up on my account and I was forced to enter my credit card. When I called customer service about it they said they can't apply a gift card if you have a coupon code (which they give you with your first order) and that it would be applied to my next order. Well my next order got lost in the mail and said they would refund my card and get free shipping my next meal. When I went to see if I got refunded, I didn't. So I called customer service again and finally was able to get the gift card applied to next order but he said I would still have to pay for the shipping since the gift card was seen as a coupon. Applying gift cards is so difficult he said to call customer service each time to get it applied one by one. Never has it been so difficult to use a gift card and so frustrating. I will not be using this service after gift cards are used up which is a bummer because the meals have all been tasty.

HelloFresh requires you to sign in and add your payment information no matter what. Once added, they automatically schedule you're next 6-8 deliveries. You must cancel each one of these deliveries manually in order to avoid being charged for them and they charge you more each delivery. Even after these automatically scheduled orders, they will continue to schedule more routine deliveries without prompting you. Essentially, they will continue to charge your account and send you orders unless you manually cancel them prior or if you close your account. I tried HelloFresh. Paid for one box, cancelled the rest. Didn't like it and forgot about it. About 6 weeks later I get a PayPal notification saying they HelloFresh charged me $50. I didn't even get a notification for this delivery! I called customer service, told them to cancel it and they said they couldn't because they have a 5-day cancellation policy. I was charged outside this 5-day window.
Alongside all of this shoddy business, the meals are low quality and cheap. HelloFresh praises themselves by stating that each box includes over $70 of food and that it's high quality. I could've went to the grocery store and spent $12, instead of the $40 I was charged from HelloFresh.
I can go on and on about this poor excuse for a business but I think you get the picture. Save your money and make sure to close your HelloFresh account before they charge you without your permission.

I wanted to try the food and understood auto-replenish was part of the deal. Once my first meal was ordered, I paused delivery to give my family a chance to try it before we automatically order more. So I pushed my next delivery out to 1/3/22 (don't need this food during the holidays!). Hello Fresh shipped my second box anyway and once I was provided notice it was being prepared, I called Hello Fresh directly and told them to cancel that shipment. They won't cancel it, even though I had requested online to pause the shipment. The food is now 2x the cost of the first shipment, and not worth the price.
The food is mediocre and the plastic waste associated with this type of program is sickening. Hello Fresh has proven themselves an unethical company and they will bait and switch you into joining their program, and then not letting you cancel until they get an additional, over-priced shipment sent to you.
They also offer no refunds, so the customer is always wrong from their point of view. Horrible company - do not use!

I started HelloFresh with an attempt to make my busy life easier. I went through all the prompts to set-up my first order, the box they had picked for me were things I would not eat/couldn't eat. So I quickly chose other meals - Great! A couple days later I got a email saying my box was coming in a few days, when I looked at the box it was all the wrong meals, I quickly messaged them on their chat system and they told me I could not make any changes, cancel or refund my box even though it was DAYS before delivery. I explained these meals were not ones that I could eat and that I chose other meals. They kept repeating the same line " we have no record of you changing meals" and refused to help. I tried calling in, again no help, and escalated the claim to a manager who said they also could not help or refund.

I would highly suggest not using Hello Fresh and finding an other alternative delivery service with better customer service. HORRIBLE and would give 0 stars if I could.

As a first time user, I will be going elsewhere and am extremely disappointed and appalled by their customer service.

I have used HF on and off for 2 yrs. They started great but have failed in the last six months. Missing or 1/2 portioning of ingredients, frozen items that are not supposed to be frozen, moldy spices and vegetables especially beans, crushed tomatoes, avocados that don't ripen til 2 weeks after receiving them, wrong meal or wrong recipe card. My ingredients come out of the Edmonton area and their quality control has diminished greatly. I'm tired of phoning their customer service line to let them know they are not delivering a quality product here in Alberta. Yes they give me a partial refund on the meals box each time but I don't want to have to complain. It's time consuming and frustrating to get through to them and then I still have to go to the grocery store to replace the ingredients they hooped up on. I finally gave up sending complaints and started keeping some extra ingredients in the house in case but that doesn't help with the fresh ingredients. The final straw came when they sent frozen eggs for the egg salad sandwich lunch my teenage daughter wanted to try for her school lunch. Because the eggs came frozen so when my daughter made the sandwich filling it was runny and the egg whites were rubbery. I called, complained and canceled my account. In general I liked the idea of meal kits as it frees up time and allows my teenaged to easily prepare meals when I can't. I also liked the variety of meals they have but with such poor quality kits I never know what I'm going to have to deal with so I won't be going back.

Hello Fresh is a service that delivers the ingredients for meals you select. They had a special price for 4 weeks, so I thought I would try it so my husband and I could cook together. Hahaha! He didn't get into it at all.
To explain how it works, a customer can choose the basic plan, a veggie plan or a family plan for however many meals a week you want for however many people you want to feed. I chose 2 meals a week for 2 people, and after the first week, it came up to about $27+ dollars a week, on the special. They send all the ingredients to your home, along with directions on exactly how to make each meal. Every meal was DELICIOUS.
I do NOT like to cook. It's time consuming and messy.
I ended up cancelling hellofresh because it was just too much work to make the meals.
However, their recipes gave me great ideas that I can simplify and use in the future.
And I have to say that all the deliveries came on time, even though i now live outside a small town in Wisconsin, and the winter here has been brutal!
I may sometime get back with HelloFresh and just order 2 meals for 2 people per month. They have very flexible plans. I maybe can handle complex meals twice a month.
But remember, i don't like to cook, and haven't done much cooking, so what's complicated for me may be simple for you.
It was easy to cancel, which I appreciated.
So I believe they are a good company, but it's just too much work for someone who hates to cook.

I signed up to Hello Fresh because they offered a voucher for money off. The voucher didn't work and I had entered all of my details before I realised it just wouldn't work for me. Hello Fresh immediately took £46.+ from my PayPal account at 3.03 on 8 July. I cancelled the deal less than 10 minutes later. Due to the weekend I assumed they would refund me today but seeing they hadn't I contacted them by phone (which actually is the only way to get through at your own expense). I spent 30 minutes with a perfectly nice agent who kept spouting the party line. 'You must cancel within 5 days. Your order is due on 12 July'. I've no idea what I ordered. I don't recall choosing anything and I don't want anything. Asked to speak to a manager. Told the agent would have to submit a report but that the manager would only reiterate what he had said, I told him that I
Would decide whether or not I needed to speak to someone in higher authority not him. I waited a further 5 minutes for him to fill in a form. Still waiting a call back from a manager - what a surprise. This is an intentionally complicated service to cause you to spend your hard earned money on something that they seems to have difficulty selling. One would assume that if you cancel your application that would be the end of your dealings with these sharks. Apparently you have to cancel the order separately but it doesn't state this on any of their useless information. BEWARE! AVOID! AVOID! AVOID!

I tried the service with a PROMO code sent to me by email. 19.95--- OK got the meals -- Every item was very fresh and expertly packed... but recipes arewaaay too complicated- to put the meal together - Following their recipe took three times as long as my own cooking. I was exhausted and the meal was just ok- NO vegetables- just cherry tomatoes and cilantro-- I eat half veggies and half meat etc... ANYWAY-- Just was checking my bank account and WHAM! The tagged my account for 59,99 WITHOUT my authorization- I will call my bank and have their auto withdrawals stopped but they better REFUND this amount- Their reputation should depend on their HONESTY - We'll see - I am LIVID!