HelloFresh

If I could give negative stars I would for worst customer service and worst delivery. Week after week my boxes came late or not at all. I had a credit of around $124.00. I finally got tired of trying to use the credit and called to cancel and ask for a refund. The person I talked to said she would do that. A month later, no refund. When I called back I spent over 30 minutes talking to one agent and then was finally transferred to a supervisor. They could not see that I ever had a credit if $124.00.

I think the previous agent must have deleted when she cancelled my account. I was so frustrated that I finally gave up. Horrible, horrible company. Every customer service call was lengthy and full of promises and false sympathy. They cannot seem to fix their problems

Used a discount code that covered 9 weeks total. Received either wrong or missing ingredients in 7 of the 9 boxes. Most recently I paid an additional £14 for a meal containing duck breast (this put that one meal up to £29 plus shipping). The duck breast was missing, when I spoke to the customer care team I asked to speak to a manager, I was refused. The resolution they offered was to refund £13, this doesn't even cover the cost of the extra fees I paid. Hello fresh expect me to pay £16 for what I could get out of the supermarket for under £5 and I still have to go there to get the meat!

The most inconvenient meal box company I have ever had the displeasure of dealing with. Oh and the portions are tiny - don't let them fleece you for your hard earned food budget

I signed up for the veterans program. The offer was "up to 55% off your next 52 deliveries (plus free shipping)" that's a direct quote from their web page. They would not honor the free shipping after the first delivery. I cancelled the program. I don't like being misled.

I signed up for hellofresh a week ago and my first box came with the wrong food. They said I should just wait for another box and they won't charge me for it. But in 2 days I got charged 140$! And they said it happened by mistake and the charge will go for a payment for another box. I was charged 3 times (170$ in total) but didn't get any food! I asked to refund my money back and cancel the subscription but they refused and just sent me 35$… My bank is investigating this situation right now. Dishonest business!

Limited carb friendly choices. One week they only had one item and another week only two. The choices they do have push the upper limits of what a diabetic should typically consume each meal. If you have food allergies beware as well. It takes a bit of time to read through the ingredient lists.

Terrible customer support and t&c is filled with hidden authorizations. I was recently looking at menus on hello fresh and was prompted to reactivate my account in order to see menus. It did not indicate that I would be charfed and sent food even if I didn't choose anything. Well it does and it did. Additionally they do not notify you until they are within the non-cancellation window of the charges. Thus you get stuck with a charge and in our case stuck with food being delivered while we are out of town. This is a bad business model and bad policy all around. Shame on them. Never again will we use or recommend this service.

I absolutely love hello fresh! Their food is absolutely amazing. Have only had 1 meal that was "just ok". Even my daughters love it, age 3 and 7. I should mention we are vegetarian, that being said this review is based on vegetarian meals only.

I signed up for this subscription thinking it's gonna help me plan my meals at night the first order I receive they don't even give me all my meats. The customer service reps are great in helping but they don't really solve your issue which is getting me the correct amount in my order. I chose to cancel this subscription indefinitely.

I've been through 9 boxes so far, ingredients were somewhat fresh. Don't bother calling they will just hang up on you. No help at all. Definitely worth going to another company. They charged my account after I cancelled my order. Beware of these scammers! Hopefully it will be the last time they charge my card

I started getting hello fresh almost weekly around 4 months ago and it's been so helpful (I fell into one of those youtube ads)! I haaaate cooking and thinking about what to make for dinner so it does make my life easier. Only thing is I wish they had more menu options for dietary restrictions! You can easily adjust most meals to fit your needs but sometimes that means wasting ingredients.

On an occasion where I was sent the wrong meal they quickly credited me back that cost and it was an easy fix.

Disappointed would be an understatement, have waited 16 days for a return call or email in relation to being double charged. Customer service is sadly lacking, food items missing every week and vegetables rotten and mouldy. Buyer beware

The food and recipes are good, when things work. However, if you have a single problem with your order, it's pretty much impossible to get anyone to help remedy it. I've called 5 times and I'm always told a supervisor will call me back in 24 -48 hours. This never happens. I've resorted to disputing charges with my credit card company instead, since I cannot ever speak with someone to get my issues resolved. I recommend staying away.

Long story short.
Don't try and refer anyone. You'll just make things super hard for whoever you refer and they will end up being charged for a "free" gift.
The food is pretty much same meals each week so if your looking for variety. Look elsewhere.
If you do have any issues trying to get someone in customer service to do their job is genuinely just a tall ask from this company and pretty much impossible. Everyone just points a finger at someone else. Accountability isn't something they know or understand.
After 2 years of service I gave it a valiant effort. I've tried to cancel a few times but they make it almost impossible since they continue to send boxes and charge you even when they say it's canceled.
Shame on such a big company to take advantage of our cards being locked into the website.

We initially liked this service a great deal. However, recently food has been arriving in poor condition - either squished due to poor packaging and even rotting produce. Additionally, we've had experiences with boxes arriving later than promised which leads to last-minute changes in plans. It's unfortunate that things have gone downhill so significantly as the service used to be quite good.

I am surprised by the amount of negative review. I've always received fresh veggies and meats. I work from home so my boxes don't have a chance to be in the elements for an extended period of time - that said you can schedule what day your delivery comes and plan accordingly. Anyhow, after my discount first box I knew I'd be charged for subsequent boxes unless I paused a week or I called to cancel the service completely. There was quite up front in the information presented to me and I think pretty par for the course as far as ordering on subscription anywhere. I've loved most of my meals, and the ones I didn't like were more just personal preference. I currently have my account on hold now due to my kitchen being gutted for renovations but I'll be back. I've dealt with customer service once and was pleased with their responsiveness and friendly manner.

For the last 2 1/2 months I have had nothing but trouble with Hello Fresh. Their technical support is horrible. It took them a month to change my email address and without any notice I received 2 food deliveries (2 separate times over these 2 months) without prior warning of any kind. I was guaranteed 3 times by various people that I would have an email sent so that I could choose what I wanted but, again, did not happen. Now I've got a delivery that they are refusing to refund the $55.55 taken out of my account because it was too late to cancel even though I did not order, and it is food I would never eat. So disappointed. I can't add a proof of purchase because it's automatic in my account and bank won't let me copy.

They sent me someone else's order and then refused to send me what I had actually ordered. Small portions,generic ingredients. It all went in the garbage. Do yourself a favor and stay away from this rip off of a company.

I love this company! The recipes are always tasty and their customer service is super friendly and helpful. If you're looking to try something new this is a hassle free way to expand your culinary horizons. Its been really fun making these easy to follow recipes with friends and family. Also great for date night! Ive tried a few other food delivery sites and Hello Fresh is by far my favorite.

If then driver doesn't feel like ringing the bell he will simply leave your food in the sun to deteriorate - even when you're home. Then there the soppy vegetables, poor menu and out of date meat. On top of this after we cancelled they are still trying to charge us - even when we've had no food delivered! I'd say just plan your own meals ahead and budget, order online and you'll do just as well if not better.

Raw meat arrived room temp, missing instruction cards, sketchy email from GLS with no info, questionably sourced "fresh" veggies, app is terribly confusing, difficult to understand what is coming each week, app full of bugs, misleading discount promotion…. Meals double in price each week

When HelloFresh misses a delivery, they fail on multiple levels. First, they will do nothing to help the situation but offer a refund for the money spent for the week that takes 5-10 days. (They claim it's impossible to send you another box) Second, it took their customer service more than 24 hours to call me back after I notified them of the issue. Last, their customer service is rude, not helpful, and could care less about their customers. Goodbye.

I used to love this service. They came every Monday, the meals were nutritious and filling, my whole family loved to eat them. I don't know what has gone wrong over the last 6 months. Instead of a full chicken breast you now get a smaller "cutlet" for the same price. Every meal used to have great fresh herbs- now they are often too old to use or replaced with dried ones. The worst is the quality and quantity of the vegetables- sometimes too nasty to use, often less than what I am supposed to get if I measure with my food scale. Top this off with deliveries that are coming 12-36 hours late... I think I'll just go back to the grocery store.

I'd like to draw your attention to the customer service and satisfaction. We received a second box (which was not ordered, so for two days now, have been talking to the bottom of the chain. When you ask for a supervisor the canned response is that it will 24 hrs for a call back. That never happened. Tried again today and same thing. I started digging into the company: fact: The company is being sued for unfit beef products, deceptive wording in advertising and billing. LOOK IT UP