HelloFresh

You have to create an account to view meal options. After I decided it wasn't for me, I cancelled same day and received a cancellation confirmation. A month later a random box shows up and I'm charged $40. CS says I cancelled the subscription but not the delivery and it was already a "deep" discount so they will not refund. What even is a subscription if not delivery? A SCAM

Always have surprise meals and the quality is bad. It happened three times to me that they charge me and send me surprise meals and charged surprise bills when I do not want them. The first time I forget to skip the week and only found out two days before shipping on my credit card statement. Their customer service told me it was too late to cancel and charged me without letting me choose the menu. No complaints because I forgot. But they sent me almost garbage (veggies already turn black). Then I remembered to skip the weeks for about one and a half months. Then they charged me another surprise meal again although I skipped the week and confirmed it was skipped when they wanted me to choose the dishes. Again, a surprise meal with all the chipset dishes but an expensive surprise bill and not allowing me to change things 4-5 days before they ship. The box integrate was absolutely nothing to do with Fresh, and the amount is small. Completely unsatisfied and untrustable!

I have been a Hello Fresh customer for 3 years. When I recently had trouble with the app and needed to adjust an order, I called customer service. Not only was I told that there was nothing they could do, but the supervisor I talked to was incredibly rude, accused me of lying and told me my business was essentially not important to them. There are way too many meal services out there to provide that poor level of customer service. I cancelled my account and will move on to another company.

I used HelloFresh last year and had to stop because of delivery issues and missing ingredients. They emailed me and asked me to come back guaranteeing they had resolved their issues. So I tried. My first box came 8 days late. There was no insulation in the box and the one ice pack was busted and goo was everywhere. All the food was spoiled and soiled. I tried for seven weeks to get a refund but was abused and lied to by their support team and never received a refund.

Avoid Hello Fresh
We order 5 meals for 2 people, each week at a cost of approx £50+ each week.

They constantly ignore our delivery instructions.

The last 2 weeks we have made changes to our menu, which have not been recognised and we have received the wrong meals.
In addition to this, this week we have missing ingredients!

When ringing in it's clear that the call centre is not in the UK and they are most unhelpful, it sounds like they're having a party in the background.

If you ask to speak to a manager you have to wait 48 hours for them to call you at their convenience.

Avoid this company at all costs they are appallingly bad.
Date of experience: 29 December 2022

I had problems with pausing deliveries. The app and on the site was not reflecting my selection. I attempted 7 days prior to delivery. But they still charged my account and will not refund. Lost a customer. Because they see in their system, does not mean I was not trying to pause the deliveries. Customer Service they do not have a option in their system to refund. Disappointing.

Poor Customer Service! Do not go with them.

You can not rely on what you think you understand when you make an order. For example, I just got a Hello Fresh box on two days in a row. I only made one order to take advantage of a very food discount offer. I got the discounted food on Friday and then on Saturday I received a box at the highest price I have every paid. It was the same number so servings just about 25% more expensive. I changed my delivery date from a Friday to a Saturday so they said this caused a second delivery. What a scam. I have had other problems with my orders and what I expected to pay and what they charged. If you talk to them the will have a excuse and put the situation on the buyer. Their food is good but I suggest not buying from them and if you decide to buy on a discount make sure you understand exactly what you are agreeing to purchase so you don't start getting food you do not want.

My girlfriend was given a gift certificate and went on the site to look at meals. I then separately went on the site to look at meals. We were going to confer and decide which ones to go with, but hello fresh submitted both our orders without our consent. We never reached the end screen or submitted anything. Beware you have to put your credit card in first and then look at meals! Very shady I called and spoke with a representative who talked in circles and would not help me cancel my order. Once I saw my credit card had been charged my girlfriend also called and got a different representative who had the same talk track of going in circles and not actually helping us.

Terrible to use, the offers don't actually correlate to what you pay. You can't pick your own meals if you take up their "offer" it asks you what meal types you prefer but then ignore it and choose irrelevant options. On top of all this, the app doesn't make it easy to cancel. I can't wait to call them

I called to cancel the subscription (i never ordered in the first place), and they keep charging me. I just noticed that i have been charged upwards of $350 and have never received one box

Customer service manager was rude, dishonest and not helpful. He tried to give me a 30$ credit

This place is the worst

Stay away

Hello Fresh keep me sending a weekly delivery without making it obvious that this would happen. I feel that the free trail was a scheme to get my bank details and charging me a new delivery without noticing it.

I am upset and I don't think that this is a honest way of making business. I am sure that I am not the first person with the same type of comment.

Called after I skipped a, and realized that they have charged my card. Customer service representative was super rude and hang up the phone. And did not refund my money. Although the meals are not a bad deal, but would never go back as customer

I have no idea nor want to on the food but Hello Fresh for some months send me unwanted promotional
Propaganda. I have written them 5 times requesting cessation of this but to no avail. I suspect it would be difficult to say Goodbye Fresh should you wish to do so...

Charged after canceling. Refused refund because it's subscribed once. Spend your hard earned money elsewhere. Totally bad experience, charged me even didn't selected and submitted ingredients and I am vegetarian.

Be aware
Buy from local stores is better
Hello fresh-Scammers, please stay away, Regrettable mistake
NOT recommend

Beware-The Hellofresh app automatically sends boxes every week with no choice of picks unless you change the menu. I skipped this week, but for some reason it didn't skip by the skip date and I am out of state this week so I am not there to get delivery and because of the Holiday this week the delivery date is actually 2 days earlier. I contacted Hellofresh first thing this am and they would not cancel delivery or skip until next week, therefore I cancelled my subscription. Most food choices are good, but too repeated each week.

I did not even ask for a box and they did not notify they were sending one…. They charged me 51 dollars for it. And when I asked to cancel the box and get me refund. They said nothing can be done about it. I am never recommending this to anyone and telling people not to subscribe to Hellofresh. I was actually thinking of continuing the meal later on. But looking at their customer service I am not doing that. What a scam! Bull$#*! service and Bull$#*! customer care. I would give them negative stars if that were an option.

Purchased products from this company. Someone (presumably from inside the company) stole our credit card number and then refused to credit and never once apologized. This happened twice for over $1000!

Do not do business with these people!

All i did was sign up and did not order anything they scammed my card! Dispute with bank don't let them scam you out your money. I am sure you looking for a way to spot the orders by now +1 *******663. Report better business bureau as well let's shut this company down. Class action

Over charged, we had a 40% off deal, but they changed the full amount and despite phoning, spending over an hour in an online chat and then emailing still no one has bothered to reply
Combined with Poor quality ingredients, half the vegetables arrived limp or actually rotten, the recipes use cheap chemically sauce's to mask any natural flavours, and the customer service is shocking. Unless you have a free box to use I certainly wouldn't recommend any one subscribes over priced, far too much plastic waste and second rate food

Tried to speak with customer service about a miss delivery. But their "system" couldn't help and I guess they didn't have a script for my particular issue. Representative kept repeating the same irrelevant lines.

Shocking company! They not only steel your money for weekly subscriptions but they take gift vouchers and the refuse to give you the product.
I was brought a weekly box for two people voucher for Hello Fresh for Christmas I redeemed it online you had to put bank details in to register but not only did they take a weekly charge in which I didn't give permission for they took my voucher and made it invalid and I didn't receive the product. When contacting customer services they were no help at all and just said I have used the voucher and there is nothing they can do I've made an official complaint and I still have no solution I've lost the voucher worth plus a week subscription charge. I would never recommend this company to anyone.

I quickly lost interest after realizing they don't deliver ready food, you have to spend half an hour cooking... what's the point here? I can find free recipes online and buy whatever ingredients I need at the supermarket without these guys.
Anyway I unsubscribed several times, even contacted their customer service, yet the daily emails keep coming. Ugh, how pushy:-/

I've used HelloFresh for few weeks and the food is good, 3-star, but not a fabulous 5-star. Some of the vegetable ingredients arrived spoiled. The servings are large and so are the calories. If you want to lose weight you will need to take a single serving of their lowest-calorie meals and split it in half or look elsewhere. They don't use whole grains in any of their meals and the majority of the meat offered at the "base" price is pork. Sometimes you can choose chicken, but most of the time you have to pay an upcharge for chicken or beef. The directions were easy to follow. The price for what you get is decent.