HelloFresh

Hello Fresh does not care about customer satisfaction, as they say they do. I experienced the same signup problem that at least a dozen others experienced so far this year. When signing-up it suggests a date that then cannot be edited and the food cannot be, either, even though it says on every page that you'll have a chance to customize. Two customer service rep's hung-up on me. Had to use technical support to find a helpful person who seemed like he cared. Was refused a refund, even though everything wrong was their website's fault. Filed a complaint at the NY Better Business Bureau, and I received a refund within 24hrs. They don't care about you when you're a customer, but they care if you broadcast your issues, I guess.

I'm done with these guys. They sent my meal box to an address 70 miles away. Nobody in their customer service could figure anything out... I had to call the delivery service myself. When I finally talked to someone who wasn't clueless, he told me he could refund the box (no additional credit for the trouble) and it would take 10 days to get my money. What a clown circus.

I order hello fresh for my parents and normally the package shows up every Monday. This week it was delayed because of Christmas. Not a huge deal except for the message on the app. The message states that the package is delayed thank you for your understanding. First of all, I don't understand and second of all instead of a snarky message you should simply apologize for the delay and say that the package will be there on Wednesday. Customer awareness is apparently not a thing with this company. Learn how to talk to people respectfully and people like me will be less likely to stop using your service. Amazing how the littlest thing can be so enormously important. If this was my company the people that approved that message would be fired because it shows ignorance of basic customer communication. Without that you will be mediocre at best.

My wife and I were on vacation and we have had enough of the cost and general quality of Hello Fresh food. She tried to cancel, and said she did, bit doesn't seem like this was the case. Saw a charge on our bank statement while we were out for a box which is unfortunate as we are not there. I went in to go cancel the service and was in awe of how shady it was. It would be amazing to see how much money these people are leeching from their customers simply by not letting them cancel easily and a customer maybe forgetting how many weeks they skipped and being auto-enrolled in a box.

Hello Fresh, a word of advice. Serve your customers consistent, great products and treat them with the dignity they deserve.

I am not welcome on HF site but that is not important. I love their recipes and how easy is to make them. I made Cheesy Smothered Mushroom Chicken today. It was so delicious and easy to make! I love to cook and make different things. I am so thrilled to share it tomorrow with my coworkers, just to watch their faces when they will taste it. Next are Dijon Pork Chops
With Crispy Potato Cakes and Asparagus. But that's next review.

1. Packaging is super wasteful and company uses freeze bags that are basically impossible to reuse or responsibly dispose of.
2. I cancelled subscription according to instructions (5 days before next delivery) and they still delivered and charged me for another week! Customer service reps were super unhelpful and unsympathetic, saying that when I cancelled I would have had to select some additional option to not have another meal delivered (why would I be canceling my subscription otherwise?). Honestly, this was a scam. Would definitely recommend avoiding Hellofresh.

I really liked this service when we first started to use it but things have gone downhill. The company outsourced to do the deliveries have come several times very late on the delivery day resulting in less than cool food. I have had issues with cheese and veggies. I also had a delivery issue and Customer Service could have given 0 F's that my box was not delivered. I have cancelled the service and will be giving Blue Apron a try. I will be on the lookout for the cancellation and the refund.

Small portions, uninspiring meals, way overpriced, carbon footprint on this service is huge!
I find it suspect that there are four and five star reviews.
This business won't be around long. Save yourself the money and look up their mediocre recipes online and make them yourself for a fraction of the cost.
You get three small paper bags, after the introductory package it works out to roughly thirty dollars each, you will be kicking yourself that you got finagled for a second order!
Sorry to be a Debbie Downer all, but it is what it is.

First, the food for our experience of two boxes/3 meals each:

75% produce was old, wilted, soft and mushy.
The meat was filled with water.

Customer Service called me after I cancelled. Offered us $20 discount to 'try again.' I went back into my account a week later, and saw the discount was not applied. I phoned to cancel again, and later saw they cancelled yet were still sending me 'one last box' and again, at the full cost.

I phoned again, and insisted 1. cancel all shipments 2. take my number off phone list.

I would think twice about dealing with this subpar company and their 'food stuff.'

I had a $30.00 coupon so thought I'd try it. What wasn't clear, at least to me, was I was entering into an automatic meal program. They tell you when you next meals are arriving, but don't remind you before it's too late to cancel or even choose what meals you want sent! They are decent alright, but instructions are very tedious. I cancelled as soon as I could, but still got stuck for the second bunch of meals. Also rude customer service reps.

Beware of free promotion. My friend sent me a link to get 2 free meals to try out the service. When I signed up, according to the representative I talked to, at the bottom of the enrollment process it signs you up for a subscription. I was unaware because it does not flag you or ask you if you are sure you want to enroll in a weekly delivery. The next week we received a box of 2 meals and a charge on our credit card for $70! I called customer service and they offered to do nothing they said it signed me up for the service when I enrolled for the 2 free meals. I should have noticed it. So now I am stuck paying $70. I have sent a complaint into customer service and all I keep getting are automated emails wanting to know about their service?! No one will email me back or respond. I am starting to believe this company does not have a live person working for them. Horrible company and all they do is want your money. Beware of signing up for their "FREE" offer.

My first week delivery went well and food was quite tasty. Worth the discounted price, but wouldn't be worth full price. My second week in and my delivery doesn't show up, and just an email saying it is delayed with no further information. I called customer support and they said there is a shortage and it's not coming. They gave no future discounts or anything to make up for this, just refunded the box. (If they can give out tons of free boxes to people we refer they can certainly give us a free box for their poor service). I now have no food for the week and will not be ordering from them again.

My sister 'invited' me 3 years ago to join this service - after multiple attempts to unsubscribe via direct chats with agents (including snotty attitudes), I was finally removed from their mailing lists - only took a month. Then when I thought I was free, 3 years later I receive an invite saying my sister sent me the invite - which she said she did not do... And being my sister, well, ya, I believe her! What kind of deceptive marketing practice are these? I will NEVER subsribe to this service!

I kept getting emails with the offer to receive 20 free meals. After opening, I had to register and choose the food/menu. I did not have time, decided to do it later. In a few days, I get an email that I am going to get a parcel in a few days. Got the package and there was food that I'd never eat. And 3 days later I was charged for that meal. What? Where are 20 Free meals? The way they managed a business is Fraud! They are fooling customers. Be very careful and stay aways from this disrespectful company!

Life is busy and that often leads to eating a lot of takeout. I love take out, but I also understand that it can take days, weeks or years off my life. It's tough to want to get out to the grocery store and then buy all the ingredients needed which actually makes me spend more than if I just had someone else cook my food.

Anyway, I came across HelloFresh and I gotta say it's affordable... gives me everything I need and also provides variety.

It also limits how much I eat. It also forces me to stay in and cook so nothing goes to waste.

Give it a try. It's great!

I have only been using Hello Fresh for 3 weeks and have only been able to use them once. First week package was delivered so late the food was rancid, second week package showed up on time and recipes were just "meh". Week 3 package isn't delivered at all. Had to fight tooth and nail with customer service for refunds for the 2 boxes that were late/ didn't show up. So disappointed with this company and service - AVOID!

I'm sure I'm not the only one that has this problem. Everyone better start checking their bank statements. If you normally order a box with 3 meals and 1 of those meals is a premium meal, HelloFresh will charge you the normal price for the box (which includes the premium meal,) then they will charge you again full price for the premium meal, instead of charging you the difference, which is what they should do. I spoke with several representatives including a supervisor and they all told me the same thing, "we are charging you separately for the premium meal". They denied double charging customers but this is exactly what they're doing and they don't have a problem with it. I do. I'm not paying twice for the same meal! Just charge me the difference I'm OK with that, but they want to put a little extra money in their pockets. I don't care if you call it theft, double billing, stealing, fraud, this is what they're doing. This is also against the law!

They might as well be scammers! I went onto the website because i got a promo code that said it gave me 7 free meals. Not only did the promo code not work, but they also somehow charged me, and set up a subscription with out me doing anything. When i tried to contact them i just got the same massage back worded slightly different. That pretty much said "sucks for you".
I know nothing about the quality of there food, maybe its amazing. But as far as how they treat their costomers, its a no from me.

I made an order to Hello Fresh. But after the first order, I decided it was too expensive and used the online contact to cancel my subscription. They proceeded to give me two more orders and charged me twice. I am still trying to cancel my subscription through the phone, because I can't rely on the virtual contact to do it. They have very long wait times on their phone.

I am furious. I used a coupon for a free box, then today I got an email they are sending me another one. I guess there was some 'fine print' that I missed on checkout, so they automatically sent another box, for which I was charged. We didn't even like it! What a lousy way for them to do business.

So I get this gift card in the mail from pinchme, for 17 free meals plus shipping. Get all the way thru the process and they want money. I was really hoping that this was legit, because I would love to try this product before actually buying.

Hi there all!

I just signed up for Hello Fresh and I LOVE it! I'm finally cooking at home most nights instead of paying to go out for unhealthy prepared meals! I recommend it for sure. I used the code 86F7PB and even got $40 off my first box (code never expires, so you can too!)^_^

Happy cooking!
Clare

The price they quoted me for the trial period differed greatly from what I was charged. You think you're paying one price, then it turns out you're paying double. I actually liked the food, and thought at the advertised price it would be a good deal. But I was charged like double the advertised price. Again, the food is great, but their business model depends on charging you more than you thought.