HelloFresh

Received rotten produce. Spoke to customer service and was offered a credit for the inconvenience. The catch? They want me to spend another $40 to be able to even use the $20 credit. There is no purchase available under $60 and they will not offer me a refund to my card for the $20. Essentially they refuse to provide an actual refund for rotten produce. Terrible policy to choose to lose a customer on subscription for such a small price to make reparations.

I received my first box this week, and it looked like there was not enough food, but after making the first two dishes, I was pleasantly surprised! I find the recipes are delicious, and the flavors are excellent. I will admit, I have to add extra seasoning only because I am a master on how to season food, but for the most part, I really like the food!

Email you at 5pm that you're not getting a box then blame the courier. Small portions and don't give you discount when you're promised for inconvenience appalling customer service not worth the hassle not very good value for money premium meals a joke for the extra money they ask for. The list goes on.

I had just the first box now and I like it, easy to cook, everything delivered to you - so you don't have to go shopping or think what to do for a dinner. I had all good experience, food fresh, everything ok.

However, I tried few recipes myself and it definitely can go cheaper if you buy all yourself. I also don't like the amount of waste, so I will not stay with that for long.

But very good for lazy (really, not much effort to have a really good meal) or very busy people

Hello Fresh has been great until the last month. Went to cook enchilladas tonight and found the Mexican spices and sour cream missing from the delivery. For the last two weeks we have only received from 420-460 gms of meat for each meal for 4 people and there have been missing spices twice. The basil, coriander and spinach has been wet and brownish when opened. We have had 3 chicken meals that I had to replace the chicken for as it smelt when opened. Lift your game please as I love having H. F. food delivered so I can cook without thinking. 0413 995 663

On the cooking side, HelloFresh is great, its very easy to follow the instructions and make tasty meals with fresh ingredients. The problems comes with their delivery service, I had an issue with it and tried contacting them multiple times to get it resolved only to be told my problem would be "escalated to logistics (then to management), well nothing ever changed and my deliveries were still delivered incorrectly. This is on top of contacting their delivery service as well to fix the problem. I don't see the point in continuing with the service with such dishonesty.

You have to checkout before you can select meals and then you see that there are only a few meal options to select from unless you pay more per portion. I immediately cancelled my order and was still charged for it, they then selected meals for me with ingredients i am allergic too then refused to cancel the box. They offered a credit amount and when i accepted they changed that to a lesser amount and refused to change any meals to remove the ingredients i am allergic to. They then said its on the customer to know how the company works and that you cant cancel your first box.

I tried to cancel an order with the caption:
Preparing to Ship. The customer service representative told me, "the order has already shipped and can not be canceled".
Hm. Not good for business. I'm done!

Received a box for 4 meals from them for 2 people. The ingredients were fresh and well preserved and portioned. A little on the expensive side but then you are saving time and traveling to the grocery market and wasting the extras you end up getting. Had everything required for the meal prep, even the oil. Would recommend if you work full time and find yourself struggling going to shop for food.

Good food, but WAY too expensive for the portion sizes. I thought maybe it would be better to switch to a 4 person box, but even with a discount it would cost $130 for three meals! That's more than I pay for groceries for a week, for three meals a day!

I received a box; however: I did not pick any meals and after I had opened an account and I cancelled it 15 minutes afterwards. How is it possible to capture my credit card information, billed me for an order and sent me a box of lord knows what?

I also had a 30$ coupon and it was not clear that it just automatically sent meals and billed after that. I spoke to customer service for 3 hours trying to get my money back for a second box that I did not want also the meals that were auto selected my family and I are unable to eat due to allergies. Basically 60$ just got tossed out of the window for 3 meals that are going in the trash. I was so excited to try this and I am extremely disappointed. Also the portions of meat sent with my first box were a joke I had to go buy more meat to go with it. Total waste of money.

I have had thanksgiving week "skipped" since it first appeared. Last week I see they charged me for it, so I check to find it "unskipped". They tell me I changed the meal selection but couldn't identify any changes (and none of the meals were ones I could have chosen).

I called to get a much needed refund…no such luck since it was supposedly too late to stop it. Except…here's the kicker…it was apparently too late to stop my shipment but they could change the delivery date by up to a week AND change out the meals to ones I actually wanted. So, in other words, the box was in no way impossible for them to cancel.

They could have simply given me a refund…now they have lost a long time customer instead, and when people ask me about the service, I'm telling them the honest story and to steer clear of HelloFresh.

First off it's not fresh. The recipes aren't very specific. The meal plans are not good. Poor quality food terrible tasting do not waste your time or money. I wish this is something I never did.

It's very easy to begin this service, but they make it hard to cancel. The web site apparently didn't accept my cancellation, all though every indication was that the cancellation was received. So a box is
Being mailed to me that I didn't want and can't use and I'm being billed. The customer service
Rep said she couldn't do much and the manager was rude and extremely unhelpful. Very poor customer service and policies. Web site is also
Poor in every way except if you
Want to start the service.

Was automatically enrolled and charged for a first delivery in order to redeem gift cards given to me for Christmas. Under no circumstances should I have to be charged a penny in order to redeem gift cards. The whole thing reeked. I had to call and have them reverse the charges and I threw out the gift cards.

So my brother gave me a coupon voucher to try this food service. The voucher was going to expire so i put in my order and specifically requested they ship me my box on a certain date because i would be traveling for a few weeks.

Not only did they ship me my first box the day i left so my neighbor got an early xmas present, they kept on sending me boxes and charging my card for it. So i came home from my trip to rotten food and over $100 less in my account.

Should probably let customers know that they will be sending unwanted food and charging you for it after you "try" your first order!

Thankfully customer service ppl were kind enough to refund me and let me keep the last unwanted tainted box.

Never again! No thank you Hello "Unfresh"!

Their customer service team is rude and difficult to work with. I had to cancel an order 4 days prior to arrival due to an emergency and no one being at my residence to receive or use the products. Customer service hung up on me twice before finally putting me through to a supervisor who swore there was nothing that he could do. After 15 minutes of arguing, he magically found a way to cancel my order and give me a refund, after telling me there was no way for him to do this over and over again!

Meat have short use by and lots of fat veg is close to best before.

Tried to cancel but something went wrong called day after I realised they wouldn't cancel, wouldn't stop delivery wouldn't refund was like speaking to scripted robots. Asked to speak to a manager not able to transfer call. Couldn't tell me when I will get a call back just "asap" lol no sla's speaks volumes about this company.

There should be a class action lawsuit.
What they do is illegal. You cannot charge a customer and start shipping random food for simply logging in to the website. I had used them before a year or so ago before I moved out of state. Was considering starting again after receiving a promotional email.
Thursday evening I changed my password on their website logged in. I looking at the cost and decided maybe not yet. Friday morning I see a charge to my bank account. I NEVER WENT PAST THE CREDIT CARD SCREEN.
I called immediately to cancel. They told me I couldn't. The order would be delivered on Monday and any changes had to be made 5 days in advance now take note. That means I would have had to cancel before the fraudulent order was placed by them. They were shipping 4 meals to a house in another state that I sold a year ago. They wouldn't cancel the order or issue a refund.
Rip-off

Site navigation is TERRIBLE, and the lack of flexibility in the program is frustrating. There is a very small window of time to select meals before the box is shipped, resulting in receiving food I will not eat more often than not. I have seen similar complaints for years, but this company does not tailor their product to user demand.

The quality of support I received was subpar. This entire company is a scheme and simply in it for money. The person I emailed was kind, however my problem was not solved to my satisfaction. I have filed fraudulent charges with my credit card company as HelloFresh has now made two unauthorized purchases on my account after I cancelled twice. Apparently unless you plan to receive HelloFresh for eternity you should never sign up for this service as it is completely impossible to actually cancel. I went through the cancellation policy twice, finally received a confirmation email but was somehow still subscribed to their service. The manager I spoke with when I called to follow up on this situation was very rude, would not allow my husband to say a word. I am extremely disappointed and very unsatisfied with this service. If I wanted to donate $60 to a company I would have picked a charity not a sham of a company that is HelloFresh.

The food is good and the prices are fair. We order the two person meals and have had plenty when there are three of us home or have enough left-over for one lunch. I have had missing ingredients and have received a credit for my next order. I have forgotten to change or cancel my order on the right day and have had no problem getting it taken care of promptly. Customers service has always been prompt, friendly and accommodating. My only complaints - A) sometimes they don't have 3 of the 5 meal choices that appeal to us and B) I wish they would offer a choice on the starch. I sometimes end up using my own lovely white rice and white potatoes rather than brown (and other dark colors) rice, quinoa, sweet potatoes, etc. provided.