HelloFresh

Part of Hello Fresh service is to provide recipe cards with ingredients. The recipe cards are essential in cooking the meals. However, Hello Fresh have continuously failed to provide all recipe cards with ingredients. When they were contacted to send the missing recipe cards separately they refused to do so. Extremely poor customer services. Had to cancel subscription and will join another company who provide a proper service and customer service.

I have used HelloFresh for several months and we were happy. But there are things you need to do to select meals and their website is only compatible with Google Chrome. Not Internet Explorer or Safari. So you get meals you don't want.

Customer service didn't care at all that I couldn't SEE the things I need. Said, "We are only compatible with GoogleChrome. Sorry." You'd think they'd want my business more.

I just canceled my hello fresh account. Due to terrible customer service. I have a couple of other things even another food box company that have amazing customer service and get my needs taken care of every time to my satisfaction. I have had 2 really bad time consuming interactions with hello fresh and it seems all they care about is getting my $. No more hello fresh for me

Hello fresh tried to lock me into a box order by sending out expired vouchers that make you sign up and give your credit card information. Do not give Hello Fresh your credit information!

I received a coupon in the mail for a discount on a box. The website sets you up to place an order without any option to input the discount code. When I used the chat function on the website to ask about the discount they told me it was expired. I had gotten the coupon THAT DAY in the mail.

I followed the steps on the site to cancel my account, but I was still charged almost $100 for a box even though I got an email confirming my cancellation.

I called their customer service less than 24 hours after the charge had gone through and they tried to tell me I couldn't get a refund because Hello Fresh's profit margin didn't allow it. The service rep eventually said they would offer a full refund on my order after I got angry. We'll see if it goes through.

First order. Doesn't turn up. Not going to be in tomorrow - so food would be sitting on doorstep all day. Customer service a waste of time. Abysmal. Took me all day to get a refund. Would not recommend.

Charged twice for one delivery and when I requested a refund, I was told that it was too late for a refund because the order had been processed. It was ONE order that I was charged twice for. Their only offer: a credit for another week's delivery. I explained that I just wanted to cancel and receive a refund, but they would not do this. It was their mistake. Now I am out $69. Not a great deal of money, but their customer service to rectify THEIR mistake is horrid. Avoid HelloFresh.

Just visit their website and my cc was charged without my authorization. I simply checked options and they said it activated my account. I called them the next morning and spoke to a very rude customer service rep who said it was not cancelled between their requirement time. Request to speak with manager still waiting. Spoke to anither rep this am who offered half the refund advised i do not eant their product at all. A supervisor is suppose to call. Don t even bother visiting their website Huge scam! Will call my cc provider to cancel

I did not get my first box. And it took me 2 hours to get refunded.
Also, they told me I no longer get the first-time discount which was 51% off, and free shipping because I used the discount already for the first box. I told them it is totally unfair I lost my discount even though it was not my fault just because their system does not accept the discount code. Their system has no flexibility to give customers fair services. What a waste of time. I want them to give me back my time.

I got an email soliciting new customers, saying I would get 16 free meals if I enrolled as a customer. What is said in that email is misleading. Nothing in the sign up process explains how the 16 free meals would be applied. It turns out that this discount is applied over the first 16 orders, forcing a customer to spend $$ making 16 purchases in order to realize the promotion of 16 free meals. The failure to explain how the promotion would be applied is a fraudulent misrepresentation, designed to fool people into signing up.

The food is good, however, the customer service is beyond horrible. I had a $10 up sell charge we wanted removed, and it took 3 hours of negotiations to remove it. I cancelled merely on the basis of their customer service. Went to a competitor.

Bombard me with soooo much email spam... day in, day out.

Not eco friendly with all these cardboard boxes. Cheaper and better to go to your veg store, butchers and fishmongers. Popular with students that just want to throw their cardboard boxes in the waste bin, instead of recycle!

Hello Fresh is a fraud! I ordered my first order. After receiving the first order, I called and canceled the subscription and received the confirming email. I did not select or order any additional meals. The still shipped and billed me for more meals at the higher price. I called to complain and they said there was nothing I could do. I am still trying to determine how to cancel the subscription for real. Buyer beware!

Bought a $90 gift card to gift to a friend. Never received any confirmation but the $$ did come out of my account. Called multiple times and was assured the emails would arrive. 20 days later and nothing was ever received and when they looked it up they couldn't find anything because I never got a confirmation #. Also kept saying "the gift card you say you purchased…" not just saying, I did purchase it! The $90 came out of my account and I could prove it. Finally got a refund. We'll see if it actually goes through.

I would rate this a zero star if I could. They refused my coupon code on the first order. I cancelled with 5 minutes since they wouldn't accept the discount offer. They refused and charged me full price. The customer service is terrible. I would avoid this company. There is plenty of other choices

Physical gift cards are not sold in stores. I bought an e-gift card for a family member. I, nor they, ever got the e-gift card which was supposed to be emailed. I thought maybe I did something wrong so I tried it again. Same thing. I was embarrassed to give some a gift that wasn't even a gift! I went to the store and bought them a physical gift card for somewhere else. Later noticed I had TWO bank charges from Hello Fresh. So the charges went thru but the emails never came. I called and they WOULD NOT REFUND MY MONEY! So I am stuck with two gift cards (because they were not for me and I already had to buy a replacement gift) and out over $140. I am now forced to spend MY $140 on their product that I don't want. What I wanted was a GIFT for someone else. I didn't get that and I'm out $140. I would never recommend Hello Fresh. Eventually this bad customer service will catch up with them. People work hard for their money and have a choice where to spend it.

I don't know why there are so many negative reviews. I've had about 2 months of meals so far and also tried Blue Apron. A few times I had avocados that were not ripe and I got instant credit Of corse the objective is not to have to call about product but considering hoe fragile and delicate produce is I think they do a great job. I mostly get the veggie meals - all have been interesting and delicious When I get the classic plan I've had excellent steak, chicken shrimp. So I don't understand the complaints

I received word that HelloFresh was now offering meals for one. So I looked into my old account to see what they had to offer and did not see they had meals for one. Apparently when you go in there and you look at what their specials are and click on it you automatically reenroll and they'll send out a box and charge you. They sent it to a house that I lived in three years ago. Customer service to try and get it changed was horrific. I was not able to get any changes made it through them. Unbelievable horrible customer service. I was very interested in doing the meal for one, but HelloFresh will never see me again or anybody I know I will spread the word to my dying Day...

I am approaching my 100th box of hello fresh and have loved this membership for a long time and still do. It's helped me learn to cook and eat healthier than I normally would because I am a college student and don't have a lot of time to plan, shop, and cook healthily.
Lately the chicken, specifically the chicken strips, have been very low quality. About half of the chicken provided is just pieces of fat and has big weird pieces of veins/cartilage. I am having to sort through the package to get rid of the gross stuff and I think I am getting half the chicken I am supposed to. If they would just keep it to chicken breasts only and have the customer chop it themselves it would be much better.

It's very very unclear that this is a weekly subscription plan, I canceled the delivery directly on the website once I noticed. And I still got charged and sent a box at an address I no linger even live at. Customer service is bad they don't give a $#*! about you.

I ordered 3 meals. One frozen, one had a molded onion and mushy potatoes. I mean how fresh is that? It takes an onion quite some time to mold and potatoes a long time to become mushy unless they froze them first. One meal, the hamburger was missing, did not receive it.

I got an email from Hello Fresh on Black Friday and I clicked the link to see what the deal was. Well if you click the link they reactivate your account and automatically send you meals! So I had to pay $59 for meals I did not want nor picked out and a few veggies were molded!

A gift from our son. Food is a joke. Vegetables rubbery, limp on the way out, small portions, meat nothing on where it is from or what it is, give beef names never heard of to divert from it being anything decent or heard of. Portions small, main ingredients in small fast food fee packs like from taco bell. You have to peel everything, chop everything, and barely have enough for one person let alone two. Cheap ingredients the sour cream they give with eveything my cats would not even eat and they love sour cream. Threw meat away it was slimmy, package said may contain bacteria, grain strange on beef and taste weird. What a rip off this is. Threw most of it out.

Today I was excited to cook the beef and cheese tostada that I ordered from hello fresh. After checking all the ingredients I can't find the cilantro and southwest spice. I was so disappointed. I made a salsa without cilantro and taste awful. I've been their customer for a year now and this is not the first that they forgot to ship all the ingredients for a particular menu. Its really frustrating.