HelloFresh

I received a marketing flyer from your company stating we could sign up for 17 free meals and feee shipping and free tote... ( code RH - LESGW)... but after talking to your rep and online... we are told they are not free and we are being charged for all the meals ( we would get a % off each shipment) equaling approximately $30 or more... The Hello Fresh customer rep said that is "just the way it is- and that is the way the promotion works". He said he couldn't do anything about it and it was a marketing promo to get people to sign up... I asked for a manager ( and I was very calm and not rude to him - cause I know - he didn't make up the promo) but he said he couldn't transfer me or send a message to management - because I didn't have an account number to reference... I told him I was attempting to become a new customer- but he said it didn't matter... I asked for a call back - he finally said he would take me email address and then before I could give it to him he hung up...
All this to say Hello Fresh is a scam and this is a clear case of "bait and switch" marketing... which I will be filing a grievance with the BBB

I ordered HelloFresh for the week using an offer I received from a purchase elsewhere.

Initial box
My first box was ok, there were a few items missing that made making the recipes difficult, but overall the food was okay. (I do recommend selecting your own meals, otherwise the defaults are super cheap options that you could do for cheaper yourself).

Next (unplanned) box:
However, the order continued for another week (mainly my fault, I was so busy with work, I forgot to check it), but it was due to be delivered on a Thursday, I was going away that morning.

So I phoned Hello Fresh 3 days before the delivery date, and asked them to cancel, divert, or delay - otherwise it would be sat outside the gates, rotting for a week.

HelloFresh are not sustainable, environmentally friendly, or interested in helping those in need/charities:
After trying for 10 minutes to find an option (I don't have friends or family in the area, I live remotely), I suggested that I don't even want the money back, or an alternative delivery date. I just wanted them to keep the box, not deliver it at all, or please divert to a food bank or other place that needs it more than I do. I didn't want the money back at this point, I just didn't want to see all this food go to waste when it could go to a much better use.

However, HelloFresh said no, we can't do that; we cannot cancel, delay, divert, or give it to a charity who needs it. We will deliver it in 3 days time and unfortunately you will just have to leave it there.

I think this is disgusting when they preach that the whole point of a cut off date is to prevent wasted food. I was offering for them to keep my £28, but give the food to a worthy cause, and they couldn't do that. They do not care.

Charged us for 3 meals we did not order. Refused to refund the money they stole from us. Do not use this business, they rip off potential customers!

I received this from HelloFresh. The meat had a "gash" in the packaging and was tainted. The potatoes were blackened. I cancelled immediately.

I am honestly shocked that the reviews are so high. I ordered a meal on the 5th of October because of a special promotion they had. The payment came out immediately and I received the food. After ordering, I could tell by the food options that I would not be continuing this service again. However, they charged my card almost 3x the original amount I had paid. I was confused, since I never selected any food. I called the company and was informed that it was a weekly subscription and if I don't place an order, they choose my food for me. This is outrageous considering they never asked for food allergies, only a very generic option that asked if I eat meat, vegetarian, and vegan. I do not eat beef or pork, so it made it difficult to pick my food the first time, which is why I did not plan on re-ordering. Although they had just charged my card a day prior they insisted that they could not cancel the order because it has to be canceled 5 days prior. I received no emails prompting me to choose a meal for the week or any notification of the food they selected. They have refused to issue a refund even though I told them I will not be accepting any food that I have not chosen. This process honestly feels like a bait and switch, which is very unfortunate. I may have considered using this company in the future before this incident, but now I will NEVER purchase from Hello Fresh again. My mom has even been telling friends about the food and convenience before they charged me again. Now, she is contacting her friends back and prompting them not buy from this company. Hello Fresh has an amazing idea, it is sad that they have turned to tacky bait and switch tactics to sell their products. This is not sustainable and will be the downfall of this company.

Vegetables quality is not what was expected.
Meat quality is good.
Delivery stuffed up twice.
The recipes are very easy to follow.

My husband and I thoroughly enjoy these... I am impressed with the customer service they solved my query within 1 working day.

They will not refund in case of a misunderstanding. I cannot eat the meals being sent so it will be a waste.

They have ripped my account off for more then $200 and will not refund me my my money they are fraud

I had an absolutely dreadful experience with HelloFresh. I was initially curious about their service and decided to fill out the form with my credit card information but never completed the purchase. I quickly changed my mind and canceled the account and the delivery within minutes of signing up. HelloFresh still went ahead and charged my account, and they delivered a box to me five days later. At that point, I thought maybe I hadn't canceled it correctly, so I accepted the delivery. However, when I opened the box, there was nothing but bags of expired vegetables and spices. There was absolutely no meat included, and the quality of the ingredients was abysmal. They didn't even provide all the ingredients necessary to make the meals they had promised. I immediately called their customer service for a refund. The representative I spoke to was not only unhelpful but shockingly rude. I explained the situation, detailing how I had canceled within minutes of signing up, but he stubbornly insisted that I had to cancel within five days, of which I did. He even had the audacity to argue that the first day didn't count, which is absurd. When I requested to speak to a manager, he outright refused to transfer my call. To my disbelief, during our conversation, a frustrated expletive slipped from my mouth due to the sheer frustration of the situation. Instead of addressing the problem at hand, the representative used this as an opportunity to issue me a warning for using profanity. His tone of voice was hostile, unprofessional, and condescending throughout the call. The person representing HelloFresh on the phone lacked basic professionalism and courtesy. I would strongly advise against wasting your time and money on HelloFresh. They will gladly take your money, provide you with inedible, spoiled produce, and fail to deliver on their promises. The customer service experience was nothing short of a nightmare, and I am utterly disgusted by my overall encounter with this company.

We tried hello fresh but we didn't like it. The reasons are simple, ingredients weren't fresh, the package of meats were damaged and the liquid got everywhere; the ingredients we received were mostly old, even the signs of getting rotten. Obviously we contacted the customer service, but it was the worst customer service I've ever had. That person was cold-blooded and showed no signs of sympathy. I asked for refunds but the reply we got was "talk to Groupon" (and yes, we tried HelloFresh cuz Groupon had a deal). Both of my husband and I were upset but we thought at least we learned our lessons and we thought we were done with HelloFresh.

However, we were too naive. My husband and I are currently on vacation overseas, I got calls from a similar phone numbers and no-call-ids, when the same phone number showed up again I decided to pick up, and it was HelloFresh and asking about the experience. I straightly told the girl what happened and we will not give another try. I thought I was clear, but my husband started to receive calls from HelloFresh, after he showed no interested in purchasing the meals, he started getting calls from a no show id, and it was HelloFresh. Since then, both of us have been receiving spam calls from HelloFresh. IT IS EXTREMELY UPSETTING.

If you're want to try out HelloFresh, I really hope my review can help you to see a different light.

Every week a problem with the menu and the quality
Every week a problem with the menu and the quality

Be sure, you receive your cancelled order, and of course they withdrew your money, low costumer service

Great service! Food was fresh! Packaging was perfect! Easy to follow instructions! I'd definitely recommend!

Ordered first 3 meals and found a large dirty piece of plastic sealed inside the broccoli bag. Gave us an $8 refund. Poor customer service.

Hello Fresh wins hands down. Meals are picture perfect, well planned, delicious and easy to prepare.

We started with one of the 29.95 offer. We decided we did not want to receive any further deliveries. Once we our box we did enjoy the meals. So, on November 5 we decided to reactivate our orders. That same afternoon I received a phone call from Hello Fresh offering us a $10 discount to activate our account. I explained to the rep that I had just reactivated my account.

The rep continued on about giving us the discount. Of course I accepted. We discussed the delivery for the week of November 20 delivery. I told him we did not want the delivery. He asked if we wanted to donate the delivery. I said yes.

Now onto week of November 13 we have received two boxes. I called Hello Fresh to find out why we received two boxes this week. We have six meals setting in our refrigerator. The rep said we re-activated two accounts. I tried too explain to hear what happened. But, she would not listen. She kept saying I understand but you activated to accounts. She did agree that one of the accounts shows next as donated. Again, I said I did not activate two accounts. She did not and would not listen.

I asked to speak with a manager. The Team Lead got on the phone and again I explained the situation. She did not hesitate and came back with "You activated two accounts." I tried to ask question about the person that called me. She said a Hello Fresh Team member as no access to my account information. She than kept saying "is there anything else I can help you with."

I asked for a manager. She said there is not a manager available. I kept pushing the subject. She then came back with "I do not have the capabilities to transfer you too someone else. " I was very upset now. The team lead fed me a line. I am being bulldozed and I do not like it.

I should not have too pay for Hello Fresh's mistake.

I spent 5 hours on the phone with them because they charged me for a box I never received. I never got my money back.

They force you to take boxes after you cancel their junk! BEWARE! You can buy this stuff at wal mart

I cancelled my policy after I found a better company, but they still charged me for the first order. I inquired about a refund, and they did nothing.

Their food are not good when I eat them on last weekend. I think they can do better! Come on, i still like you!

Nobody cared to reply to my concerns or issues. They only care to sell you more promotional paid boxes

Consumer predators!
How do you charge people without telling them early enough to cancel and refund for something they don't ask for?!?!?
Let me know when the class action starts.
Initially I wanted to see their menu options which I couldn't see to do without creating an account which required a credit card. I didn't even get to their menu before giving up but apparently their trap had already been set. So I woke up the next morning having been charged for an order that I didn't place. I was only on their site long enough to get frustrated (maybe 5 min). I used the chat function to request a refund and express frustration which timed out after 30 seconds. I told them I had no intention on ordering from them but they never mentioned I would need to cancel the reoccurring orders. They did refund me for the first order which was the discounted promotion at that time. Another surprising charge a week later. I called in to find out that this charge was too later to cancel although it was the same amount of time I called to cancel the first charge and that this order was already processing. They could change the menu items but not cancel which I don't believe. Then they didn't care that the previous rep didn't tell me I needed to cancel my account to avoid further charges although I told him I had no intention on ordering anything and only wanted to look at the menu. Asked for a manager to call back which was a supervisor who was at the beach or outside somewhere. I could hear the wind in on her side of the line and asked if she was at the beach and she acted like she didn't know where the wind noise was coming from. I told her I have never received terms and conditions or order invoices or any communication from their company which I'm sure they avoid doing to inform customers that they are trapped. According to their terms if you don't select what you want they will send you randomly meals which you don't pick. Charge will be disputed with my CC company!