HelloFresh has a rating of 1.3 stars from 796 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HelloFresh most frequently mention customer service, credit card, and free meals problems. HelloFresh ranks 204th among Food Delivery sites.
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Always great food! I like how they separate the food into individual paper bags which makes cooking and figuring out portions a breeze. I also like the big card they use for each meal. My 10 year old and 14 year old's both can make a dinner from start to finish without help (although I do stay in the kitchen while the stove/oven is on;-).
Cheating & Fooling New Customer Last week I have seen their offer for new subscription for $21.96 for 4 meals in a week, but NO WHERE they have mentioned that the subscription will be doubled from 2nd week onwards. They have charged $45.46 for 2nd week. After checking with their call centre support, he said that they have added shipping, handling, packaging, etc? So why its not been cleared in their communication on 1st instance only, why kepy all hidden and cheating/fooling customers? Pathetic experience
Good experience but not perfect. The ingredients have not the best quality. It took a long time to prepare and clean the kitchen!
Easy, and convenient every time. I will keep trying for more. But for now I believe to recommend it for anyone looking for the best.
I just received 3 meals with no meat included. I am unable to fix these meals. These meals take much more prep time than described.
Tip for consumers:
Don't do it
Products used:
Only one of the 5 items I ordered
We started using Hello Fresh in the beginning of May, 2017. Because I'm not home during the day I had it shipped to my business address. The first several deliveries were great. They arrived in the mornings and I was able to refrigerate them until it was time to head home. Unfortunately, the deliveries became more and more problematic. They now have serious problems with their delivery service. The box that arrived last week was left in the direct sunlight (the carrier just left it outside the front door of the business, never letting anyone know it was there) - the ice packs melted but luckily the food remained cool. When yesterday's shipment had not yet arrived by 3:00 pm. I contacted the company via their on line customer service chat because it was so late and after waiting quite a long time the customer service rep who was supposedly helping me suddenly left the chat without helping at all. I tried back and the second person was more helpful but told me the box should arrive by 9:00 pm! I told him that the company where it is delivered closes at 6:00. If that wasn't bad enough I told him that I had planned it for that evening's dinner! He asked if I had indicated that the box was being delivered to a business when I'd first signed up which I had. When the box hadn't arrived by 6:00 I left. I was told it would then be delivered today. As of now (3:20 pm) it has not arrived. This box of "fresh" food has now been out for delivery for over 32 hours. I'm sure the food has spoiled since the trucks are not refrigerated and it's about 90* here. I'm cancelling and am going to give Blue Apron a try. The food was good but if it doesn't arrive when expected it's not a good option at all.
The food is ok they just cram and smash the food in to small boxes if the food doesn't fit put in a bigger box. The presentation is horrible
Couldn't delete review. So I just made this one instead. I have not used this company. They should have a delete review button on this site.
Products used:
Nonr
HelloFresh is a meal kit delivery service that offers weekly shipments of recipes and groceries that allow you to make easy and appealing meals at home.
The service is a great way to reduce the burden of meal planning and grocery shopping. It's also a good option if you enjoy cooking but simply don't have enough time for extensive meal prep.
Meal kit service that delivers groceries and recipes directly to your door
Offers a variety of flavorful, easy-to-prepare meals
Offers vegetarian, pescatarian, and reduced calorie meal plans
HelloFresh es un servicio de entrega de kits de comidas que ofrece envíos semanales de recetas y comestibles que le permiten preparar comidas fáciles y atractivas en casa.
El servicio es una excelente manera de reducir la carga de la planificación de comidas y la compra de comestibles. También es una buena opción si te gusta cocinar pero simplemente no tienes suficiente tiempo para preparar comidas extensas.
Servicio de kit de comida que entrega comestibles y recetas directamente a su puerta
Ofrece una variedad de comidas sabrosas y fáciles de preparar
Ofrece planes de comidas vegetarianas, pescetarianas y reducidas en calorías
Tip for consumers:
HelloFresh: America's #1 Meal Kits 100% recommended/recomendado
Products used:
HelloFresh food
HelloFresh offers a variety of meal plans based on dietary preferences. Customers can choose to get two or four servings of each recipe in whatever plan they prefer, and enough ingredients for anywhere from two to six recipes each week.
HelloFresh ofrece una variedad de planes de comidas según las preferencias dietéticas. Los clientes pueden optar por obtener dos o cuatro porciones de cada receta en el plan que prefieran, y suficientes ingredientes para entre dos y seis recetas por semana.
Thank you so much for your review! We appreciate you taking the time to give us high ratings. Thanks for cooking with us!
The farm to you in 4 days is bull$#*! and when you call, you get some bull$#*! artist in India, scam
Not fast to prepare,spaghetti was tasteless and so was the shrimp,cancelled the acc after the first trial!
Products used:
Chef’s recommendation.
I have ordered 3 boxes, every single box had a missing ingredient, how does that even happen? And its so expensive!
Please be aware this is fake company, charging you without consent and not refunding my balance
Highly disappointed
Absolutely terrible. Rude people in customer service. They are awful! Dont use this company!
$#*!ers
Tip for consumers:
absolutely terrible. rude people in customer service.. they are awful! Dont use this company!!!!!
Products used:
absolutely terrible. rude people in customer service.. they are awful! Dont use this company!!!!!
The food comes sorted with recipes, you can choose your preferences, and it tastes great! Easy to cook
Products used:
I always switch it up to keep it exciting - everything is yummy!
Check the weights and measurements. Potato is continually shorted. Spices are also under measurement.
Tip for consumers:
In the same week, one meal was supposed to be 360g of potato and we received 211g. Another meal stated 690g of potato and the shipped amount was 413g. It would have been helpful to have the actual amount of ingredients listed so that we actually had two adult servings rather than servings for one adult and one child. The two $5.00 refunds for missing ingredients on each meal do not replace the ingredients shorted. Applied to a future order, it covers the shipping charge. Still less food.
Products used:
All of it.
I've tried five different meal delivery services, and HelloFresh is my favorite! I highly recommend it to anyone that enjoys cooking.
Thanks Jo for the amazing review!
I really needed to find a more convenient way to get back to loving to cook in my kitchen…
I ended up finding another service, HomeChef, which originally started over in Belgium but is now available across the United States, Australia, and other countries. I have tried a number of different "dinner subscription boxes" and this one TOPPED MY LIST!
I started looking for a way to try this service pretty cheap, because I already pay too much for groceries, and I found a great deal for HomeChef!
I got $30 Off and Free Shipping on my First Order by using this offer link: https :// www.homechef. Com/%69%6E%76%69%74%65/kQWAUbAMrJo
That made my first order only $29, perfect to give it a try! In my first order I got the Raspberry Chipotle BBQ Chicken and it was SO good! The other meals included a Mushroom and Swiss Beef Burger and Sous-Vide Baby Back Ribs. They were all very easy to make in MY OWN kitchen and my whole family loved how they tasted! I now get it every week because it is SO convenient, tastes AMAZING, and I get to try cooking new things that I would have never made before…
I just thought I'd post it if anyone else is looking for a deal to give it a try.
My husband and I first started this as a way for us to do something together, cooking a great meal while learning new things about food. When we first started, we planned our grocery trip accordingly. We excluded a couple meals from our weekly menu to make room for what was being delivered, only our delivery never showed up. Not a great start! I reached out and they credited my account for the charges to be used on a future box. The next week went better, our kit showed up with great timing, the food was good and we enjoyed cooking it. It was time consuming but we thought once we got the hang of it, it would go faster. Fast forward a month later and it was still taking us approximately 45 minutes to cook each meal. One in particular, a pasta meal which was probably a favorite, ended up taking me over an hour to make. Yikes! After that, we decided to take a break. I skipped all our meals possible, 5 weeks. Then, we went on vacation and I forgot to skip. That same day I went online and cancelled our account, letting my $80 credit go even though it should have been used by then. The account said no upcoming deliveries, I assumed no more boxes and thought my money would be refunded since it hadn't shipped. That was not the case! They still charged me, shipped the food because it wasn't cancelled 5 days before delivery and I had to forgo my credit because I was still in a promotional period. Their website can be hard to navigate, there are lots of ins and outs about the promotions that are not clearly stated and they can take your money and not provide product. We've tried Blue Apron, Factor 75 and Hello Fresh and this has been by far the most disappointing.
Please be aware that you will be charged for your first meal order if you sign up on their website. JUST BY SIGNING UP IN THEIR WEBSITE! No freedom to go see and stay without ordering or planning to submit the order later! There is no exploring option given to customers. You cannot see what meals they offer or what would be the prices until you sign up and when you sign up, you are automatically charged for the meal plan that you are forced to choose when you sign up. This is cheating! For someone like me who is new to the system, you don't even realize that you made a Hello Fresh purchase until you get the purchase confirmation email with a charge to your credit card (you have to give the credit card number when you sign up too). I am very satisfied with the customer service though. The lady who responded to my call explained this clearly and cancelled my order without giving me any more trouble. However, I will get the refund in 3-5 business days only :) BUSINESS TRICKS! How many of us will spend time calling them, waiting in line, and cancelling the order? The majority of us will just let it pass thinking 'Oh, it is just one order. I don't have time to call and cancel. I will just accept it.'. That means they got another purchase order! She also said that they have alerted customers about this on their home page, but I didn't see any such messages there. Moreover, there was a HelloFresh booth at CNE Toronto and I got a discount code from there (that's why I went to the website and see what they offer and I was actually interested in giving it a try), but when I entered the code on the website, it said that the code was invalid! I checked the code several times thinking I made a mistake, but no, I entered the code I was given. This looked like a decent service, but now I don't think so. Very disappointed!
Products used:
None
I used a discount code from a Youtuber to get $80 off my first several boxes. My husband thought HelloFresh sounded expensive and didn't think the food would be good, however the first box was already on its way. I cancelled the next orders. I got the food, cooked it, my husband thought it was good but would want to see more options to see if it was worth it. I wanted to pick up where I left off with my coupon which was revoked from my account. I messaged the customer chat and the girl told me due to the wording in that Youtuber's discount code I may be able to continue where I left off. I was on hold for 20 minutes with her on the chat, and she told me basically after getting my hopes up that she could not apply the discount again.
So my husband tried opening a hello fresh account and he picked out the food and it was good to go with the discount again. Got an email the day it was suppose to ship out saying "your household has already tried hello fresh so we're deactivating your account and refunding you" which is so stupid because he is his own individual.
None of this would've happened if they honored the coupons. Haven't tried more than 3 meals, but if you mess up in any way you don't have extra ingredients to fix your meal - kind of screwed. I have to using my own ingredients to fix some stuff.
Overall, disappointed and would not pay full price to do it without knowing there are more than 2 meals I liked.
We ordered 3 meals, husband and I liked 2 out of 3. That's the only reason they're getting two stars.
The pasta dish seemed like a waste because it was something I could've easily picked up from the store.
The other thing I HATED was that they say they provide everything you need, but for most dishes they require you to provide oil, salt, pepper, and specific things like a zester which not everyone has on hand or may be low on supply.
Tip for consumers:
Use their pause feature, and don’t expect customer service to actually help you.
Careful they just keep taking your money and sending orders, they really aren't worth the cost of the meals.
I canceled my order with them over a year ago, still getting boxes, still getting charged. Have a lawyer involved at this point.
No question just a comment. When you call to accept delivery of a prepaid meal. Why is a credit card needed ignorer to receive the meal
This company is Horrible about getting orders correct and they are NEVER gluten sensitive. I get the wrong meals delivered every time.
Tip for consumers:
Only good for people who can eat dairy and gluten
Products used:
Meal kits
Delicious, pre-measured ingredients and simple, chef-made recipes that we deliver to your doorstep every week. Extra flexible for your busy lifestyle.
. We're sorry to hear that your experience was not up to par, we appreciate you sharing your thoughts. We'll pass your comments along to the team. Please call us #646-846-3663 or DM us on Facebook so we can help make this up to you.