business logo of H&M
hm.com
casual, general men, womenAge 13-18, 19-25, 26-45
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About the Business

H&M, a Swedish multinational fast-fashion retailer founded in 1947, offers trendy and affordable clothing for men, women, and children. Headquartered in Stockholm, it operates over 5,000 stores in 74 countries, emphasizing sustainability through eco-friendly practices. H&M collaborates with renowned designers and continually adapts to market trends.


hm.com
+1 855-466-7467
Sweden
H&M is part of H&M Group
Founded in 1947
Clothing item from H&MFashion apparel by H&MMerchandise from H&M clothing lineH&M fashion product

Business Highlights

General

Parent Company: H&M Group
Year Founded: 1947
Target Gender: men, women

Shipping

Shipping Cost: $5.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $60

Returns

Return Policy: free
Return Instructions: all items must be in resellable condition, provided it has not been damaged, soiled, washed, altered
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: Repair & Recycle

Product

Style: casual, general
Body Fit: regular, plus size
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (XS, S, M, L, XL, XXL, 3XL, 4XL)

Customer Service

Support Channels: chat, phone, facebook, instagram
Support Phone: +1 855-466-7467

Payment Options

Payment Methods: card payments, Paypal, financing, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate H&M?
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Reviews Summary

H&M has a rating of 2 stars from 802 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with H&M most frequently mention customer service, online shopping and credit card. H&M ranks 88th among Discount Clothing sites.

service
138
value
130
shipping
123
returns
114
quality
127
Pakistan
11 reviews
7 helpful votes
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Good
July 6, 2015

Bought a normal price Tshirt from tesco, and It was good, If you want to buy a good stuff in reasonable price, I can recommend H&M.

Date of experience: July 5, 2015
GB
7 reviews
15 helpful votes
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Great t-shirts.
February 25, 2015

Can't believe how cheap they are. Great quality. I've stocked up!

Date of experience: February 25, 2015
Germany
69 reviews
484 helpful votes
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I was never a big fan of H&M but they really offer great deals. Quality is usually "ok"...

Date of experience: December 2, 2015
New Jersey
14 reviews
33 helpful votes
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H&M has very affordable and cute clothes. I really like the online selection. Great place to shop.

Date of experience: May 20, 2013
Illinois
3 reviews
2 helpful votes
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Plus
August 3, 2016

The selections here are great and reasonably priced yet they should get plus size clothing.

Date of experience: August 2, 2016
GB
2 reviews
31 helpful votes
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Not many sizes available and bad customer service.

Date of experience: February 14, 2015
New Jersey
1 review
1 helpful vote
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Bad exchange policy
August 22, 2017

I will not be shopping at H&M ever again as there policy to exchange items that are packaged for another size is YOU CANT.

Date of experience: August 22, 2017
France
18 reviews
25 helpful votes
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Nice brand
July 6, 2015

Pros: Cheap & Good looking.
Cons: Quality needs improvement.

Date of experience: July 6, 2015
GB
7 reviews
14 helpful votes
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One of my favourite
July 15, 2015

H&M has good quality and reliable service
Prices are not so low, but it`s worthy!

Date of experience: July 15, 2015
New Jersey
7 reviews
5 helpful votes
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Dislike
August 10, 2015

Shopped here one time. Rude sales people who were no help at all. Will not be going back... ever.

Date of experience: August 10, 2015
GB
7 reviews
9 helpful votes
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They charged me £3.90 for delivery and it took 9 days to arrive! Not on...

Date of experience: September 9, 2014
Canada
20 reviews
8 helpful votes
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Sizing
July 12, 2016

Sizes are way off I can't even shop for my kids there

Date of experience: July 12, 2016
Canada
1 review
2 helpful votes
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Brut
April 10, 2019

Drove from Barrie Newmarket Vaughn no replacement sweater even on line or customer service. Brutal!

Date of experience: April 10, 2019
Florida
10 reviews
11 helpful votes
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They produce masses of trash but also great products

Date of experience: November 30, 2016
Guyana
7 reviews
12 helpful votes
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Nice
April 8, 2016

Nice stuff just make sure you check size chart always!

Date of experience: April 8, 2016
New Jersey
3 reviews
9 helpful votes
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OMG
April 5, 2016

Best place ever to go shopping. Bit pricey but totally worth it

Date of experience: April 5, 2016
Virginia
4 reviews
0 helpful votes
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Nice products
April 5, 2016

Lovely products specially for kids and good price points.

Date of experience: April 5, 2016
Virginia
4 reviews
1 helpful vote
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Love the fashion
April 1, 2016

Always keen to buy h&m products. Good price and quality too.

Date of experience: April 1, 2016
GB
3 reviews
3 helpful votes
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Best clothing store
March 31, 2016

This store offers the best deals and outfits. Helps to be in style without spending a lot.

Date of experience: March 31, 2016
GB
3 reviews
5 helpful votes
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Nice staff
March 7, 2016

Trendy products reasonable prices. Good variety of clothing.

Date of experience: March 7, 2016