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HobbyKing

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Germany
1 review
0 helpful votes
Follow Leon O.
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Bought a Wing for a Hawker Hurricane, came in a package too small, was severely dented, i was said to post it pack on my own expenses to get a refund. I would accept that if i demaged the item myself, but asking me to pay for their faults is a very bad experience. Iem was clearly NOT new, bag was teared open and cut, the cut was covered by tape.

Keep away from this store, the prices mean nothing if you get broken products an only loose money in the process (pay shipping x2 for nothing but frustrating experience) i would recommend spending a bit more on a shop with local service and have a great time with your purchase

Date of experience: October 2, 2022
New Zealand
2 reviews
5 helpful votes
Follow Leon C.
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The worst company iv ever had to deal with. Total waste of time. All there reasons are so weak. And still ant got my goods after 65 days ish have gone buy.
Don't buy anything from them if you live in N. Z is my advice to everyone in N. Z.
Get it off wish lolol as there stuff came from China in 10 day's after I ordered it. Don't wast your time. Is my advice to everyone reading this.and to the person who replys to this. Look at your 1 star ratings. That tells a very clear story of unhappiness allround the planet.
Sort your $#*! out. Stop Mucking around your customers.
After 20 times of trying to get to the bottom of it all still nothing. Not even email contact. Look out people not worth your time or hrs wasted.

Date of experience: September 7, 2021
Greece
1 review
3 helpful votes
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I ordered some stuff, and it did not arrive. They blame DHL, and DHL does not even want to talk to me because I did not send the package! They do not bother to solve the problem, and there is nothing I can do. They just stole my money! Never again will I buy from this company!

Date of experience: December 17, 2020
HobbyKing M. HobbyKing Rep
over a year old

Sorry to hear about this. Please contact us so we can further assist - https://support.hobbyking.com/hc/en-us/requests/new

GB
1 review
1 helpful vote
Follow Mike P.
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WARNING
October 29, 2022

WARNING - I just ordered a Turnigy 20 6 cell 22.2V battery for £192.48. When I received the confirmation the shipping costs were quoted at £324.47. Since I had 2 Turnigy 4 cell LiPo batteries delivered a couple of weeks ago at a shipping cost of £70 I think misread the shipping cost as £32. I immediately contacted HobbyKing to cancel the order but they said it had already been collected so couldn't be cancelled. FedEx denied having collected it but said only HobbyKing could cancel the shipping. Utterly disgusting and smacks of a total con! I have already been stung for £82 import costs for the previous 2 batteries. All I want is a refund as no one in their right mind would pay over £500 for a single LiPo model battery

Date of experience: October 29, 2022
New York
10 reviews
19 helpful votes
Follow Phillip A.
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Hobby King recommended the Trunigy Aquastar marine 200A motor and 200A ESC
It has never worked. Contacted HK tec support. They said they didn't know what to do to fix the problem other than but the program box. That box was sold out. Approx 16 months later they indicated it was discontinued. Now I can not get my ESC or motor to work. Can't get it replaced as it has been over a yr.
Found a video on YouTube from over 9 yrs ago. They had exact same problem I have. Others that sent comments to the video poster had same problem. You would think after 9 yrs HK would know how to correct the problem or stop promoting an unreliable product.
I have searn off HK. Not even redeeming my points

Date of experience: January 7, 2024
Louisiana
1 review
1 helpful vote
Follow Jason H.
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Horrible company!
February 4, 2022

Horrible company! I ordered a battery six days ago and it still hasn't shipped! Customer service keeps giving me the run around for an order cancellation! They won't give my money back! AVOID THIS WEBSITE!

Date of experience: February 4, 2022
Australia
1 review
4 helpful votes
Follow Greg S.
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Paid over $700 for a boat that has never run. 1 faulty item after another. Asked to send a complaint to their senior staff as whole experience was horrendous. They could not be less interested in helping.

Date of experience: January 26, 2016
New York
1 review
4 helpful votes
Follow P R.
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Paid premium to get order expedited, but it never came.
The site is very slick, but BEWARE: these guys are waiting to hose you. Support is non-existent so don't even bother. They take your money quickly, then just as quickly go totally mute. I wish I'd read some reviews here about this site. It would've saved me some grief. If they had a negative star rating I'd give them -10.

Date of experience: September 28, 2013
Dan C. HobbyKing Rep
over a year old

Hi PR

Thank you for your feedback. I'm sorry our service did not meet your expectations. We are working hard to streamline our business and improve it through the use of a dedicated customer service team in the US. We know our customer service has been lacking and this is one small step to rectifying that issue.

Thanks

Dan

GB
1 review
2 helpful votes
Follow JAMES T.
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“This company is a total rip off. Paid over $73.00 for items and got email next day to say everything was ok and they would be sending me tracking number. Then 2 days pass, not sending unless they get more money, some courier outfit sent me email looking vat which i have already paid. On live chat can't tell me when i will receive refund. Had to contact paypal, so hopefully not to long”

Date of experience: December 31, 2014
Pennsylvania
1 review
4 helpful votes
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Bought a plane from these people, and the instructions were one notch above worthless. My current order was placed one month ago and paid for with paypal. Items are supposedly in stock in USA, but have not shipped. Customer service is worthless. They stall for awhile then just don't answer messages. There is no phone support so you are totally ignored by the company. Prices may be lower, but you pay for it in aggravation.

Date of experience: April 29, 2014

Overview

HobbyKing has a rating of 1.5 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HobbyKing most frequently mention customer service, live chat and store credit. HobbyKing ranks 11th among Remote Control Cars sites.

service
42
value
39
shipping
42
returns
34
quality
35