HobbyKing

I have been a customer for long time and service is just getting worse and worse. Hong Kong based branch is the worst. I found out they always charged me doubled or tripled shipping fees. When I complained, I was told someone would get back to me but I was never approached by any one. Every time I tried to seek help, I got more outraged by robot-like customer service staff based in the Philippines that won't even understand what you are saying. Once I said to one of them "Shame on you" she said to me something like "Profanity is not allowed". Is "Shame on you" considered profanity? I decided to take my business else where and now I buy from China where things are cheaper and people always thrive to offer the best service.

Ordered an item, charged my account, item in stock at the time of order, shipping date set, 4 (!) days later get a notice the I have to wait 30 + days to get it due to "error" between site and actual stock... Asked for help to find similar item - customer support people (though not sure if those are people) are useless, absolutely useless. Save yourself trouble go elsewhere, Never again will I do any business with these idiots.

I have made 30+ orders from HobbyKing of various sizes and contents (from small envelopes with almost nothing in them up to really big boxes with planes inside). I have 99% positive experience from all these orders. The only things I don't like is that once I got open ball bearings instead of sealed ones (in spite of getting the correct ones both before and after this order), I got the wrong batteries once (no big deal, got refunded for the price difference), and a jet plane I bought was so-and-so regarding performance (was visible in the reviews so my bad), but that's really it. I love this site, especially its system of rewarding people that make an effort to help others, it's very encouraging both to ask questions and answer them (even when the answers are not in favour of the site). The prices are also very much lower compared to anything I can find in my country (Sweden). Recommend it.

Ordered a number of items on 5/4/2015 from the USA West warehouse, all showed in stock. As of 5/21 items still not shipped and both of the contacts I've had with HK could only state the items were not shipped. I will not purchase from this company again unless they can get their business processes much improved. It is my opinion that the company falsely reports items in stock, fails to properly update their inventory stocking, and intentionally misleads its customers into purchasing items that are described as in stock but, in fact, are not in stock and may have never been in stock. If one person reads this and it stops them from making a sell then this post has performed it's purpose.

Pathetic - I would not touch them again with a 20 foot disinfected barge pole! I am still waiting for delivery over 2 months after they took my payment.
Love the way they tell you delivery could take up to 45 days only to change that description to 45 business days when questioned knowing that if you wait this length of time PayPal will not accept a claim. Why PayPal are still supporting this parasite of a company is beyond me?

Buyers beware - Placed two orders three months ago and still have not received the items. Indicated that they have 'opened a investigation that takes 4 to 8 weeks'. Wow! Must be a major investigation or perhaps they have lost a bunch of items. Both orders where apparently shipped via Malaysia post airmail. Extremely poor service - Not sure how this company is able to stay in business.