Hobby Lobby

I have ordered from HobbyLobby.com many times.
Recently, they "upgraded" their website, and now nothing works.
I cannot get past the address confirmation page. It tells me "something went wrong, try again"
When calling, their customer service gives no answers, but gives plenty of attitude.
It's been over 2 weeks, and still no fix.

For a supposedly Christian business, these guys have sleazy business practices. I walked in yesterday, and saw a big sign on the candles, 40% off, so I got several to stock up. When I go to check out, the cashier does not take the 40% off. I reminded her and she pulls out the sign. In tiny little writing at the bottom it says, For any product over $2.99. Out of my 15 items, only 1was over $2.99! But by then you are already checked out and there were 8 people in line behind me(another BIG problem)! So beware this "Christian business" will screw you any way possible!

Got a travel poster framed. When I got home and picked it up it felt loose. Glass broke. Employee there when I brought it back said it was not properly framed and reglazed it with additional packing. They charged me full price for glass anyway and said there were no refunds/credits on any merchandise once it left the store.

In other words no matter how shoddy their work by their own admission the managers will not give you a credit. Run, do not walk, away from this place. It's terrible that they give Christianity such a bad rep.

I was at Hobby Lobby recently and only found 1 item to purchase. The lines were all 5-8 people long but I gave it a try. They moved at snails pace so I finally decided to leave the item and the store. They have no checkout for 10 items or less and associates are taking their good old time checking people out. I don't come to a store to have a conversation with the cashier.
During the pandemic when all stores, except essentials, were told to be closed Hobby Lobby was open claiming their items were essential. Now maybe you had a "decorating emergency", whatever that would be, but Hobby Lobby violated the protocol for closing and makes me angry that they felt they were better than others.

I ordered a gift card online way before Christmas. It was never delivered despite them taking the money from my bank account. When I called customer service to get the card resent or get my money back, I was told that they never withdrew the money and it's just a temporary hold my bank placed in the money. Based on my bank statement, this is false. She also stated that I didn't complete the process and blamed the delay on me. The representative was rude and unhelpful. It's so disappointing for a company that wants to claim to have Christian values, to scam their customers and then behave rudely when someone wants to fix a problem. Unfortunately, now I have to order a gift for my nephew from somewhere else, dispute charges through my bank and generally spend my time fixing their error.

Went to get in line and it looked like the entrance to Disney Land! Found a shorter line but the cashier said she was closed despite at least 100 people in 5 separate lines with little to no movement. This was ridiculous! Manager said they were at staff capacity while she sorted through baskets of coat hangers while the customers melted down! Called another manager and he acknowledged the situation and said thank you! Got to the register and they have no price scanner, literally reading prices off items and punching in the numbers! The cashier had no energy, urgency and didn't even say hello! I was beside myself... it was like Zombie Land! To top it off they play mundane music that makes you want to lay down and take a nap! The word drained was the only way to describe it! Felt like I escaped prison once out the door. Just awful, will never go back ever!

Already said this brand needs to be said again horrible customer service very rude no knowledge of products when you're asking where to find something they have no idea and best case scenario the point with a finger down this way and that's about as good as you'll get and the products are usually half used it's ridiculous

I purchased some items online and they were delivered to the wrong address. I know this because whoever delivered it took a photo and the photo was of a porch that I do not recognize. I have been going back and forth between the Hobby Lobby Customer service and the shipper for over a week, and both companies are telling me the order has been delivered. I explained multiple times that it was delivered to the wrong address and that I would like a resolution, and they will not budge. This is so frustrating as I paid for the order and someone else has it, and they will not give me a refund. The one item I ordered is no longer is stock, so I cannot even repurchase it if I wanted to. Hobby Lobby has just lost a customer. They can't even support their customers by making the situation right! I have heard that others have had trouble getting refunds from them also. What a sneaky and disloyal company. I wasted my hard earned money on a purchase I will never see and that someone else now has.