This is an update. My order was promptly dealt with as soon as they opened. Im very pleased with the outcome my worries were laid to rest.
SCAMMERS! RUN DO NOT ORDER FROM THIS WEBSITE! YOU WONT GET YOUR ORDER! I DID NOT RECEIVE ORDER AND MY MONEY BACK! ALL I RECEIVED IS A SOAP!
After 2 weeks of trying and failing to order my skincare products from Guesso website ( kept getting message that creditcard was not configured, hence I couldn't pay with a creditcard i have used previously). I finally got tired of waiting and decided to order from this site. I ordered online on a Sunday and paid with PayPal. I called the next day to clarify when it will be processed and i was told 24 to 48hrs. On Tuesday, as i was logging on to check shipment, i stumbled on these reviews and my heart fell! I had just spent almost $100 and reading these reviews scared me silly. I called their customer service and was on hold for 30mins, i hung up and called again and someone immediately picked up. She was nice and very professional, assured me my products have been shipped, verified my correct email address and resent both the invoice and shipment details as we spoke. I was still skeptical and to prep myself, i decided to see this as a lost venture. Friday afternoon, i get back from work and found their package. Products were neatly packaged and nothing was broken or missing. They substituted a weave color 2. I ordered with a 1B, it would have been nice to be informed but i wasn't too bothered by it. I'm just glad I got my products and have no bad tale to tell.
Updated just now
Order at your own risk
Order at your own risk! I ordered a couple of times from this company. My last order/final order was 3box hair dye and a kiss nail kit... approx. 2wks later I received my order with only the dye and no kit... just a note stating the kit was out of stock and I would recieve a refund... wks pass no refund! Mine you it's only 11.95+ tax. I emailed... no response. I called all the numbers on Google... same recording... no one answered. I finally just left a message stating I wanted my refund. To my surprise they returned my call. The unnamed man asked me my name and zip code. I told him what happened. He asked me to email a copy of the letter they sent! W T F yes maybe I should have kept it but they shouldn't have taken my money for something that was out of stock and if they did they should be able to look in their system to see that I did not receive the item. This made me mad because it suggests I am being untruthful which I get it some are. After I said I was going to call my credit card company... he said he'd give me the refund and hung up on me. I will give them a couple of days to run me my money... if not I will report it to the credit card company. It's not about the money its just the way they do business. Maybe I should have used my white voice.
No reply from x4 emails asking what has happened to my order.
Really disappointed, please don't waste your money.
I placed & order o 28 May2021. I have never ordered from the house of beauty ur the cuties LOL I pray n JESUS name that impeccable integrity is their portion!
Thanx
Shalom
THIS MERCHANT IS THE BEST. EXCELLENT SERVICE AND THEY CARE ABOUT THEIR CUSTOMERS AND THEIR NEEDS. YOU CAN`T GO WRONG WITH THIS MERCHANT. VERY SATISFIED THEY NEVER DISAPPOINTED ME SO THANKS.
I placed an order on May 18 and still haven't received it I sent several messages and emails and no response
"We greatly regret that you have faced this issue with your order. We are extremely sorry to keep you waiting this long and we assure you that your matter is being looked into and will do everything in our power to ensure your issue is resolved. Till then sincerely appreciate your patience."
I have been trying to reach them since 7/1 with no response. I still have not received my order. I have called, emailed etc
The tracking number indicates that the item was delivered at the front door or porch at 12:12 pm on July 20,2020. We deeply apologize for any inconvenience.
Overview
House of Beauty has a rating of 1.6 stars from 390 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with House of Beauty most frequently mention customer service, tracking number and credit card. House of Beauty ranks 281st among Hair Extensions sites.
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- Philadelphia, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we completely understand your frustration. We are working dedicatedly to ensure we get back to you and all our other valued customers with appropriate resolutions, as soon as possible. Our Customer Service team is experiencing difficulties due to the logistics constraints from the Coronavirus pandemic and state-issued codes of conduct for the situation. We apologize for the delay in response and will be doing everything in our power to ensure operations are normalized soon. In the meantime, we appreciate your patience and will revert to you on your issues as soon as we can.