HSN

They do not support the products they sell on TV! They sound so good but wait until you need support!
I bought a Panasonic base and handset phone and I asked for support as I had trouble setting it up.
They told me to call Panasonic (2x!)/

HSN will the item for free. Please if you need to return the items. You will pay heavily for return shipping. I returned a pairs of shoes bought for $63.00, to return I paid over $26.00 for shipping return. No more for me

It took a week just to ship out! Will take another week to arrive. I order from a lot of online companies and items ship out in 1-2 days and arrive within a week max. Funny thing is my sister ordered the same thing on the same day. She received the order within a week. I AM STILL WAITING!

I had ordered a zinger wheelchair on 8-18-2022. I was delivered on 8-23-2022. The box had no tag package to security the box. The box was returned item. It did not have a return label. On it. I tried to be returned by UPS. I had to pay $215.22. Including insurances. BUYER BEWARE HSN. I hope I can get my returned $215.22 back to my credit card. Or i had to call the credit card company

First and last time shopping HSN. I bought a Worx cordless screwdriver that has no charger! Website says free returns, so I was very surprised to see that the return label they enclosed with the item says you have to pay return shipping. I called HSN about this, and when I finally reached a person, I was told they would waive the return shipping fee "this one time" since it was "their mistake." We'll see if they refund me and waive the shipping, but I wouldn't buy anything from HSN again.

Hi. I try several times to place in order. I have a residential property and one tenant have a debt w hsn. They put a lock in my address for several years because this person have a balance. This is not my fault. Everytime pass me to customer service denied my purchase. Is very frustrated when you explain. Also i have my legal bank debit card. This is only advise dont buy from this company. I feel discrimination because i explain and i tell investigate. But no body donig nothing and put my family like criminal people. Aware! Never order again! I buy several times from qvc. If you have good customer service. I dont think so! *******@yahoo.com

Unhappy with quality of Tony Little Gazelle received on 1/30/2019 and dropped it off at UPS on 2/1/2019 at a return shipping cost of $94.00 on a $279.00 item. My credit card was billed the first $69.00 installment for it on 2/10/2019, and I was told when I called HSN, to go ahead and pay the charge, due to them not receiving notification it was "received back at their vendor yet". Got another installment charge of $49.00 for same item on my 3/10/2019 credit card bill. After calling on March 20 with the UPS tracking number, they admitted it had INDEED been received by their vendor on 2/5/2019 and they had yet to hear from them yet, so they couldn't issue full credit for the item until now. What if I had never called them and had them check on it actually being received? This is inexcusable!

This company is so irresponsible. And that is all I have to say. I order From this company and all I got was a bunch of harassment. I ordered a die cut machine they cancel my order, after I spoke to a representative and everything was OK and then when I went to re order to correct the information at the didn't have, when I went to shipment part, it was on higher and they cannot reverse it. It was not my fault and i felt i was punished by it.

I received a letter in the mail about a week ago from HSN lawyers stating that I owe HSN $8.31 from a flex pay. I tried to call HSN but they never answered the phone. EVER! I called every phone number that I could find from HSN TV phone number to every phone numbers for HSN online I could find but all of them never answered the phone. I was so insulted and humiliated. I finally was able to speak to HSN lawyers. HSN could have called me to discuss this with me. They have my phone number and have everyone of all their customers as well. They had never contacted me by phone or email or letter. Even the lawyers thought it was unusual for an $8.31 charge. I will never shop with HSN again.

I placed a order for a HP computer and at check out I had it on flex pay, it said it couldn't process I needed to contact them at a certain phone number. I got a notice from bank that a payment for this item was made, so I called and have gotten the run around bull crap... I was informed they reversed the payment and it was sent back to my bank, never seen it yet, I got with my bank and they are not showing it as well... I will give them today and will seek legal suit on this... beware of this company! Plus I got the same computer on QVC cheaper and they are not ripping me off!

I have been an HSN customer and card holder for several years. I always pay my bill every month. I always pay at least the minimum... but usually pay more.
Due to Covid19... I lost my job and all income... and did not qualify for any assistance. HOWEVER... I sill kept trying to pay the minimum on my account... and keep in good standing. I even called customer service and let them know that I was struggling... but trying to keep all of my bills current during Covid19. I was told..."Don't worry... we are all in this together. Well... that was a lie.
When my account didn't have enough credit to cover a flex pay installment... they turned over the entire amount TO COLLECTIONS! I am furious. I can; t wait until i can pay this off and be done with this thoughtless, greedy company.

I signed up for a HSN card with a $40 off purchase. I order am item and the $40 off was taken off my purchase but I returned the item and when I called customer service and spoke with Matt he said since I returned the item the $40 was not available it was for a one time purchase. I don't have the item I returned or the $40 for a future purchase. It was not explained when signing up for the HSN card. I will cancel my card and never purchase anything else from HSN. RIP OFF! They should explain if you return your item and they don't have your item in stock in different color or size you don't get the $40 for future purchase back! I have been a great customer and they just lost me for $40! I spent a lot of money at HSN! Explain thos to future customers in the future!

I bought some solar lights thru HSN they were made by Bell -Howell was a set of 8, after using them around 4-5 times( I only used them when we were camping) they stopped working. I call HSN customer service and they told me to email the manufacture. I email them and they told me they were under warranty for a year and to send them my paper work. I did then they stopped responding back to me. I called HSN back and they told me oh sorry about that and didn't try to help me at all.

Do not order from HSN. I had went to order a guitar and everything when through. Then I get an email saying my order had been canceled. The flex pay option wasn't available for the item. But isn't that something they should tell you before you put your payment info in and they charge your account? So now the guitar I ordered for a gift is not coming. Ridiculous. Customer service is not very friendly or helpful either, I felt like the person I talked to was a robot. She did not give me any other options or explaination as to why when I asked. She just kept repeating herself.

Beware of HSN. Their customer service is as poor as their products. Ordered a rebounder on January 10 that was still not sent two weeks later. Website showed no update. Called HSN and was told on January 24 that next delivery estimation was a month away on February 22. No updates from anyone about this 6 week delay. Then was told they couldn't guarantee the order could be cancelled even though shipment at best was not due for a month. I wasn't allowed to talk to a manager until I pushed And he was indifferent and simply told me it goes into the zombie pool of customer service, which translated means they couldn't care less. Am prepared to take strong action if that rebounder shows up. BUYER BEWARE--this business makes a fortune off uneducated consumers who have no clue how lousy their electronics are. They assume there will be a lot of customer dissatisfaction and it's part of their business. Back to Amazon and QVC, which are classier and more importantly--reliable businesses,