HSN

They have literally a handful of good merchandise. The Beauty Spy sells garbage and most of the clothing from HSN 95% is all garbage! 80% off the Beauty products are garbage except for Perlier is very good and so is Bio Science and Active Argan they are o.k.
Most of their merchandise especially clothing is really cheap and totally disappointing.

My wife ordered a trac phone against my better judgement, and had nothing but a run around on numbers, and accounts that had to be set up, and pin numbers, that she couldn't find and no one counld tell her where to get it. She sent the Piece of $#*! back. I would never order from these people again. They won't help you, and Suck on customer service. I am blocking the hsn, and qvc channels from her. You get what you pay for from these fly by night scammers!

Took my money, declined my order. How an you take money from someone's account & provide nothing for it. They say they release your money immediately but it an take 3 business days to process and then your bank can take 1-30 days to refund it to your account. They should approve or deny you Flexpay before they take the money from your account. Now my Christmas is ruined because they took the last of our money that was to buy my kids gifts!

Zero stars
I ordered a PAC-MAN 3- in- 1 arcade system before thanksgiving to ensure my son would receive it by Christmas. However, it never arrived. When I checked the tracking # it always said in transit but when I called UPS they said that it was never given to UPS. HSN customer service was just as useless. Not only did they have no answers as to what happened, they no longer had any of those items so now my son will not get the Christmas gift we planned. I was offered nothing for my trouble and inconvenience other than a refund. Well maybe I can give that money to my son for Christmas and he can stare at it and imagine it's a PAC-MAN arcade game. I now have to do some last minute shopping and fight the holiday crowds that I thought I had avoided by ordering from HSN before thanksgiving. Well, lesson learned: don't trust HSN they don't care about customer service.

I like HSN, because I like more trendy merchandise. However, I have had awful customer service with them. For some reason, my payments on my flex-pay was not going through. They were saying that my payments were returned. I had problems for 2 months with payments. I had to call them at least 5 times and nobody was able to tell me why this was happening. I was told to go to Comenity Bank, which I was already there on the HSN site. I was just given the run around and nobody seemed to want to spend anytime trying to help me figure out what the problem was. By accident, I found out that my bank information was incorrect. This was a pain to get this straightened out. I do not plan to do a lot of further business with them.

I purchased the "TP Link Deco E3 Whole Home Mesh Wi-Wifi". I installed it but it didn't perform so I paid 3 other people on different occasions to reinstall the thing but there was NEVER any improvement of the product. After returning it they sent my same old item back to me. No credit and no return accepted

I've never had a issue with HSN and regret one at this time, but I feel the need to vent as I feel my concerns are being ignored and disregarded. This past December I purchased a few items from HSN and was satisfied with all except one, which was a tube of mascara. Upon receiving the mascara, I noticed it was dry and unusable. I immediately contacted HSN's customer support to advise, in which they told me to return. I returned the product and for some reason they are stating never received back. So, due to being lost n the mail they refused me a refund and pretty much stated SOL on me!

So, now they continue to charge me for mascara that was returned to them!

I will NEVER EVER purchase another item from HSN again! Their product quality was extremely poor and they do NOT HONOR their return policy!

I have a copy of the return merchandise package slip.

I ordered an item for Christmas on flex pay, completed all payments required at the time. HSN authorized my payment from my checking account then sent me an email canceling my order stating that item wasn't available to "me" on flex pay after they held funds on my checking account. One week later and 4 days till Christmas my funds are still not available for me to use and I now cannot purchase the item from somewhere else till funds are available. I have called them many times no help just sorry for the inconvenience. You should not be able to touch my checking account unless you intend to deliver the product. Buyers please be careful I wouldn't want this mess to happen to anyone else! So disappointed

I have done my hair transplantation at Coimbatore HSN... staffs are friendly and good caring... technicians are well experienced... Any one have to do hair transplantation i would recommend you HSN coimbatore... i have seen my hair growth after hair transplantation... thank u HSN

Ordered a christmas tree from their website. Looked beautiful. It was awful looking when we took it out. Then i called to return it. HSN said i had to ship it back because it was an outside vendor but i'll get reimbursed for my shipping. Took it to UPS store for cheapest return snd it was $106.55. I calked HSN to ask how i would get reimbursed and their customer service rep said maximum would be $50.00. So i'm out $57.00 for their staff telling me i'll get reimbursed and i did what they said and now i pay for a tree that didn't look like the website picture and had to lug it to the UPS store on my Saturday and get screwed out of money. Bad Bad customer service- i'm canceling my HSN credit card next!

Dont trust HSN! Dont give them your personal information because they will give it to Comenity Bank and will F**k up your credit. They dont care about you, they only care about making a profit. But they will call you a valued customer. And after the F**k up your credit, they want to keep on robbing you by telling you they want to help you but you need to enroll in a program. They are trying to fool you. All they want to do it keep on robbing you. They just want to keep on robbing you some more. I hope someday Comenity Bank robs HSN the same way they are robbing us.

I placed an order 3 wks. Ago and received it on time. I placed a second order about 2 wks. Ago and it was sent to an address I lived at 10 yrs. Ago. I tried and tried to get help and no one could retrieve my package. I followed their instructions perfectly. HSN told me to call them when it was delivered to this old address in another city. I did that. They informed me that hopefully the people will turn it in to their Post Office. Also, the order I placed one item was no longer available. I asked them if they receive the old pkg. That they send it to me. I was told no there was a wait list. No one will help me. I dont believe I will be ordering from them again. Remember you are on your own once they ship your package.

If I could write a post that would show up on your page I would say how your horrible your service is. First time you lied about a grill to us saying it wasn't available that our order was cancelled then showing that same grill on your website for 100.00 more, at least you fixed that. Then I order Joy Magano hangers on October 2nd, heard all sorts of excuses about your warehouse in TN wasn't up and running correctly. Then I receive a package that was supposed to be my hangers, it was some sort of pens, then when my husband called we asked that the hangers were to be shipped so we would get them Friday. Well here it is Saturday and they are not here yet. I filed a complaint with the Better Business Bureau last week, I will NEVER trust HSN again their deceitful and obviously have no idea on how to conduct business period! Oh yes it still says packaging on their website. This will be shared on my Facebook page as well so no one else goes through the same thing.

I now have decided never to order from HSN or sister company "QVC" because if something does not meet quality standard, receiving the refunds are like "pulling TEETH" and if not monitored by customer, they will just keep the game going. I am exhausted by keeping up with phone calls when I communicate every detail BUT WEEK LATER, I am told something different & then "delays" my refund when I return the items very carefully with notes inside! Unreal. I really thought these 2 companies in the USA, were above standard but no more I guess. They would be very happy I'm sure if people never follow up! Then they would not volunteer to make things right! No more for me!

I can honestly say in the 20+ years I have been shopping online this is my first really negative experience. While watching the absolutely breathless presentation for a blendtec blender I was encourage to try the product because after all you can always return the item if you dont like it. What they fail to tell you is Blendtec does not participate in the easy return process at HSN leaving you to ship it back via the post office at a whopping $35.00 charge. Who would ever take the chance of ordering something and getting stuck with a return fee that high. Since I am a HSN customer I feel it is there responsibility to inform customers of this process up front. CS seems to think they have no responsibility because Blendtec chooses not to participate in the easy return process available. What garbage they know if they would tell you this upfront you would not order the produc. HSN would obviously rather risk losing customers to make a sale. BAD BUSINESS PRACTICE!